CINTAS PRACTICE TEST QUESTIONS AND ANSWERS
What does C. R. F. stand for? - Answers-Customer Request Form
What is Uniform Advantage ? - Answers-An alternative to paying unplanned lost
replacement charges for damaged/ destroyed garments. Does not cover lost or
unreturned garments
When should you first discuss AR with a customer? - Answers-At 30 days
Which of the following are NOT typical uniform customer buying motives? - Answers-
Casual Fridays
Who is ultimately responsible for the quality of the appearance and upgrading of the
garments? - Answers-SSR
What is the maximum you can achieve on your net billing? - Answers-100%
If a customer only returned 90 out of the 100 shop towels they rented what should you
do? - Answers-Notify the customer you will bill them for 10 missing shop towels at their
LR rate
Which of the following is NOT a standard delivery frequency? - Answers-Every third
week
What does G. R. F. stand for? - Answers-Garment Request Form
What is out of Service Garment? - Answers-Garments returned to the stockroom for
cleaning, grading and storage until requested from a customer
What two items should an SSR always have with them? - Answers-Notebook and Pen
What is a good alternative to measuring a customer? - Answers-Provide size samples to
try on
What is the standard term of the Cintas Service Agreement? - Answers-60 Months
Which of the following is NOT a standard company emblem type? - Answers-Customer
Embroidery with Screen Print - the L10x Emblem
How often must you complete Smith Driver Training refresher training? - Answers-
Quarterly
Which of the following is NOT one of the 5 Keys to Smith Driver's Training? - Answers-
Detect Problems Early
, What makes up the total inventory of the customer's physical inventory? - Answers-
Garments in Cintas Possession + Garments in the customer's possession
Which of the following are not components that make up Accounts Receivable funds? -
Answers-45 Day Past Due
What is the minimum expectation for your Accounts Receivable? - Answers-<5%
Which of the following is not a main component of Creating Raving Fans? - Answers-
Customers who say they are "Very Satisfied" and "Definitely Recommend" Cintas
Which of the following is not a sleeve length description? - Answers-MT - Muscle Shirt
What tool can help you find status on your garment request? - Answers-Garment Audit
Trail
Your "AR" %" KPI includes all monies in 30, 60, 90+ Days - Answers-False
The transition of trust must include the SSR and the Sales Rep. - Answers-True
There are three types of National Accounts: Mandatory, Voluntary and Seasonal -
Answers-False
M. L. R. A. mean "Multi-Location-Rental-Agreement - Answers-True
I can make price changes to accounts under GM lock control - Answers-False
Soil separation is not important to maintaining quality of my garments - Answers-False
Maintenance Code "A" means "Add On" - Answers-True
Maintenance Code "W" means Wash Again - Answers-False
I can make more money by selling catalog, adding products & renewing accounts. -
Answers-True
I can borrow up to 10% of my COD, as long as I write an IOU and return in the next day
- Answers-False
FRC stands for Flame Resistant Clothing - Answers-True
Any one wearing the uniforms or using the products can sign a renewal - Answers-False
I can sign for all my customers deliveries in the PRC - Answers-False
Cintas Payment terms are Net 15 EOM - Answers-False
What does C. R. F. stand for? - Answers-Customer Request Form
What is Uniform Advantage ? - Answers-An alternative to paying unplanned lost
replacement charges for damaged/ destroyed garments. Does not cover lost or
unreturned garments
When should you first discuss AR with a customer? - Answers-At 30 days
Which of the following are NOT typical uniform customer buying motives? - Answers-
Casual Fridays
Who is ultimately responsible for the quality of the appearance and upgrading of the
garments? - Answers-SSR
What is the maximum you can achieve on your net billing? - Answers-100%
If a customer only returned 90 out of the 100 shop towels they rented what should you
do? - Answers-Notify the customer you will bill them for 10 missing shop towels at their
LR rate
Which of the following is NOT a standard delivery frequency? - Answers-Every third
week
What does G. R. F. stand for? - Answers-Garment Request Form
What is out of Service Garment? - Answers-Garments returned to the stockroom for
cleaning, grading and storage until requested from a customer
What two items should an SSR always have with them? - Answers-Notebook and Pen
What is a good alternative to measuring a customer? - Answers-Provide size samples to
try on
What is the standard term of the Cintas Service Agreement? - Answers-60 Months
Which of the following is NOT a standard company emblem type? - Answers-Customer
Embroidery with Screen Print - the L10x Emblem
How often must you complete Smith Driver Training refresher training? - Answers-
Quarterly
Which of the following is NOT one of the 5 Keys to Smith Driver's Training? - Answers-
Detect Problems Early
, What makes up the total inventory of the customer's physical inventory? - Answers-
Garments in Cintas Possession + Garments in the customer's possession
Which of the following are not components that make up Accounts Receivable funds? -
Answers-45 Day Past Due
What is the minimum expectation for your Accounts Receivable? - Answers-<5%
Which of the following is not a main component of Creating Raving Fans? - Answers-
Customers who say they are "Very Satisfied" and "Definitely Recommend" Cintas
Which of the following is not a sleeve length description? - Answers-MT - Muscle Shirt
What tool can help you find status on your garment request? - Answers-Garment Audit
Trail
Your "AR" %" KPI includes all monies in 30, 60, 90+ Days - Answers-False
The transition of trust must include the SSR and the Sales Rep. - Answers-True
There are three types of National Accounts: Mandatory, Voluntary and Seasonal -
Answers-False
M. L. R. A. mean "Multi-Location-Rental-Agreement - Answers-True
I can make price changes to accounts under GM lock control - Answers-False
Soil separation is not important to maintaining quality of my garments - Answers-False
Maintenance Code "A" means "Add On" - Answers-True
Maintenance Code "W" means Wash Again - Answers-False
I can make more money by selling catalog, adding products & renewing accounts. -
Answers-True
I can borrow up to 10% of my COD, as long as I write an IOU and return in the next day
- Answers-False
FRC stands for Flame Resistant Clothing - Answers-True
Any one wearing the uniforms or using the products can sign a renewal - Answers-False
I can sign for all my customers deliveries in the PRC - Answers-False
Cintas Payment terms are Net 15 EOM - Answers-False
