ProServe Practice Exam Questions and Correct Answers

ProServe provides? Social responsibility training in regard to liquor sales and serving and does not replace training required of me by my employer AGLC Alberta Gaming and Liquor Commission 50 Corriveau Ave St Albert T8N3T Who needs proserve everyone basically except kitchen staff,cleaning staff, and bussers Class C Special event needs PS by first day of event Expiry 5 years Have 30 days from start date of employment to complete ProTect for events excluding minors Purpose of PS -helps curb problem of underage drinking -reduce alcohol over consumption -decrease impaired driving -decrease risk of violence -includes legal responsibility and liabilities -identifying intoxication -responsible strategies -refusing service or sale of alcohol Helps employers, hosts, workers be socially responsible how? harm reduction Helps make safe enjoyable atmosphere how? teaching legal liability and workplace safety Other people do jobs that help support responsible liquor service because they deal with customers too. They can: -help you identify people who are under the age of 18 (minors) -point out people who show signs of having had too much to drink -tell you when they think a customer or guest has been over-served -make supervisors aware when liquor is illegally bought or stored Primary Service Providers people who are connected with liquor service or sales and have direct contact with customers or guests. Security staff have a special role: monitor customers upon arrival or departure, observe customer behaviour, and may see liquor being hidden. Secondary Service Providers Do not sell or serve liquor themselves, but they do work where liquor is sold or served. They usually do not have direct contact with customers or guests. Bartender is a Primary provider Ticket taker is a Primary provider Usher is a Secondary provider Liquor Clerk is a Primary provider Food and beverage server is a Primary provider Busser is a Secondary provider Host or Hostess is a Primary provider parking attendant is a Secondary provider Duty of care Responsibility to your customers to make sure liquor is sold or served in a safe responsible way. Must make sure no one is hurt because of the way you've done your job. Duty to care about customers. Insurance companies may also expect Workers and volunteers to take responsible liquor service training. Preventing over consumption of alcohol leading to poor decisions and causes of harm is Duty of care Situations where you (manager) require duty of care - following laws and policies when doing an event or have a business - when servers report a problem with someone who may have had too much to drink - help staff or volunteers to slow service when needed, or to say "No" to people who appear to have had too much - help staff or volunteers manage problem customers or guests who had too much - deal with customers or guests who had too much but insist on driving - training staff to make sure liquor is not sold, served or given to minors