Medical Office Procedures Chapter 1
Which of the following is NOT an administrative duty? - correct answer
✔Taking blood samples
Empathy is feeling and understanding what someone else is going through
without having the experience_____? - correct answer ✔Yourself
Examples of nonverbal communication include? - correct answer ✔Facial
expressions. Body posture. Voice tonality.
Which of the following are considered soft skills? - correct answer ✔Positive
attitude. Cheerful personality.
Which of the following are reasons for job growth for medical assistants? -
correct answer ✔Aging population. Healthcare reform.
Individuals loose employment positions more frequently due to an inability to
get along with others than they do for lack of______? - correct answer ✔Skill
Where is the most common place of employment for an administrative
medical assistant? - correct answer ✔Physican practice
A pleasant medical assistant can frequently head off difficulties that occur
when patients become __. - correct answer ✔Worried. Anxious. Irritable.
A clinic is considered which type of setting? - correct answer ✔outpatient
, Relations to others include the ability to_____? - correct answer ✔have
empathy for others. understand others feelings.
Departments within the hospital that may hire administrative assistants
include____? - correct answer ✔billing. insurance. medical records.
The most common and efficient mode of communication for many messages
is? - correct answer ✔electronic mail
Which type of facility improves the functioning of a patient's back, arms, legs,
hips, or hands? - correct answer ✔Rehabilitation
The employment forecast for administrative medical assistants is projected to
grow____ than average for other occupations? - correct answer ✔faster
Which of the following are government-sponsored insurance programs? -
correct answer ✔Medicaid. Tricare. Medicare.
What type of services are shared in a group practice? - correct answer
✔Space. Physical resources. Equipment.
The outward display of an employee's values and standards is the definition
of? - correct answer ✔Work ethic
What are some characteristics of a clinic? - correct answer ✔They often
have a number of specialties. Patients can move from department to
department.
Which of the following is NOT an administrative duty? - correct answer
✔Taking blood samples
Empathy is feeling and understanding what someone else is going through
without having the experience_____? - correct answer ✔Yourself
Examples of nonverbal communication include? - correct answer ✔Facial
expressions. Body posture. Voice tonality.
Which of the following are considered soft skills? - correct answer ✔Positive
attitude. Cheerful personality.
Which of the following are reasons for job growth for medical assistants? -
correct answer ✔Aging population. Healthcare reform.
Individuals loose employment positions more frequently due to an inability to
get along with others than they do for lack of______? - correct answer ✔Skill
Where is the most common place of employment for an administrative
medical assistant? - correct answer ✔Physican practice
A pleasant medical assistant can frequently head off difficulties that occur
when patients become __. - correct answer ✔Worried. Anxious. Irritable.
A clinic is considered which type of setting? - correct answer ✔outpatient
, Relations to others include the ability to_____? - correct answer ✔have
empathy for others. understand others feelings.
Departments within the hospital that may hire administrative assistants
include____? - correct answer ✔billing. insurance. medical records.
The most common and efficient mode of communication for many messages
is? - correct answer ✔electronic mail
Which type of facility improves the functioning of a patient's back, arms, legs,
hips, or hands? - correct answer ✔Rehabilitation
The employment forecast for administrative medical assistants is projected to
grow____ than average for other occupations? - correct answer ✔faster
Which of the following are government-sponsored insurance programs? -
correct answer ✔Medicaid. Tricare. Medicare.
What type of services are shared in a group practice? - correct answer
✔Space. Physical resources. Equipment.
The outward display of an employee's values and standards is the definition
of? - correct answer ✔Work ethic
What are some characteristics of a clinic? - correct answer ✔They often
have a number of specialties. Patients can move from department to
department.
