Clinical Medical Assistant Certification
AMCA Study Guide questions with
answers
Communication Methods - answers• Listening
• Face the person
• Have good eye contact
• Lean toward the person
• Respond to the person
• Paraphrasing- in your own words (shows you're really listening)
• Clarifying
• Silence- don't always have to say something
Nonverbal Communication - answers1.) Kinesics- study of nonverbal communication
a.) kinesic slip- where verbal and nonverbal messages do not match
Zones of Comfort - answers• Intimate space (18 in or closer
• Personal space (18 in. to 4ft)
• Social space (4ft to 12ft)
• Public space (12ft or more)
Phone Etiquette - answers• When speaking on the phone always identify yourself to the
caller.
• Give your undivided attention and willingness to help.
• Listen w/o interrupting, provide reasonable alternatives and take a clear concise
message in order for the call to be returned.
Answering the Phone - answers• Answer promptly and kindly.
• NEVER ALLOW AND ANGRY OR AGGRESSIVE CALLER TO UPSETYOU; RMAIN
CALM AND COMPOSED.
• Speak clearly and concisely
• Be sure to ask the callers permission before placing them on hold
E-mail is a quick and easy way to communicate - answers• Use a personal name if your
system allows it
• Fill in the subject line to identify your message
• DO NOT write a message with upper case as this may be perceived as expressing
anger
• ALWAYS CHECK WHO THE RECIEVER OF THE MAIL IS BEFORE YOU CLICK
SEND
, • Use "please" and " thank you"
• REMEMBER, email could be used as a legal document, NEVER threaten or intimidate
someone; even in jest.
Forms of Charting - answers• Narrative - written description of patients visits in
chronological order
• SOAP Note Charting - Method that tracks subjective, objective, assessment and plan
for a patients visit.
1. Subjective - Patients statements (Chief Complaint)
2. Objective - Observations made by the medical assistant, examination findings and
vital
a.) Signs
3. Assessment - Doctors diagnosis
4. Plan - Health care providers prescribed plan of action
• POMR Problem-Oriented Medical Record Charting - Tracks a patient's problems
throughout medical care.
a.) Each problem is assigned a # and the # is referenced when the patient comes in.
• Flow Charts- Visual tools that help track certain information in patient's medical
records like an infant's/ child's growth
• Progress Notes - daily chart notes made during patient's visits to document patient
progress with certain conditions
Medical Records - answers• Are a written account of a patient's condition and response
to treatment and care
• There are many parts to it:
Admission sheet
Nursing history
Graphic sheet
Progress notes
Flow sheets
Reporting is the oral account of care and Recording is the written account of care and
observations
Assessment involves collecting information about the person and observation is using
the sense of sight, hearing, touch and smell to collect information.
Objective Data: is information that is heard, felt or smelled. Subjective data are things a
person's tells you about that you cannot observed through your senses.
Word Elements - answers• Prefix - comes before the root word
• Root word - relating to specific body parts
• Suffix - comes after the root word
• Combing vowel - makes the word easier to say
Body Direction Terms - answers• Ventral - front part of body
• Dorsal - back part of body
• Anterior - in front of
• Posterior - toward the back part of body
AMCA Study Guide questions with
answers
Communication Methods - answers• Listening
• Face the person
• Have good eye contact
• Lean toward the person
• Respond to the person
• Paraphrasing- in your own words (shows you're really listening)
• Clarifying
• Silence- don't always have to say something
Nonverbal Communication - answers1.) Kinesics- study of nonverbal communication
a.) kinesic slip- where verbal and nonverbal messages do not match
Zones of Comfort - answers• Intimate space (18 in or closer
• Personal space (18 in. to 4ft)
• Social space (4ft to 12ft)
• Public space (12ft or more)
Phone Etiquette - answers• When speaking on the phone always identify yourself to the
caller.
• Give your undivided attention and willingness to help.
• Listen w/o interrupting, provide reasonable alternatives and take a clear concise
message in order for the call to be returned.
Answering the Phone - answers• Answer promptly and kindly.
• NEVER ALLOW AND ANGRY OR AGGRESSIVE CALLER TO UPSETYOU; RMAIN
CALM AND COMPOSED.
• Speak clearly and concisely
• Be sure to ask the callers permission before placing them on hold
E-mail is a quick and easy way to communicate - answers• Use a personal name if your
system allows it
• Fill in the subject line to identify your message
• DO NOT write a message with upper case as this may be perceived as expressing
anger
• ALWAYS CHECK WHO THE RECIEVER OF THE MAIL IS BEFORE YOU CLICK
SEND
, • Use "please" and " thank you"
• REMEMBER, email could be used as a legal document, NEVER threaten or intimidate
someone; even in jest.
Forms of Charting - answers• Narrative - written description of patients visits in
chronological order
• SOAP Note Charting - Method that tracks subjective, objective, assessment and plan
for a patients visit.
1. Subjective - Patients statements (Chief Complaint)
2. Objective - Observations made by the medical assistant, examination findings and
vital
a.) Signs
3. Assessment - Doctors diagnosis
4. Plan - Health care providers prescribed plan of action
• POMR Problem-Oriented Medical Record Charting - Tracks a patient's problems
throughout medical care.
a.) Each problem is assigned a # and the # is referenced when the patient comes in.
• Flow Charts- Visual tools that help track certain information in patient's medical
records like an infant's/ child's growth
• Progress Notes - daily chart notes made during patient's visits to document patient
progress with certain conditions
Medical Records - answers• Are a written account of a patient's condition and response
to treatment and care
• There are many parts to it:
Admission sheet
Nursing history
Graphic sheet
Progress notes
Flow sheets
Reporting is the oral account of care and Recording is the written account of care and
observations
Assessment involves collecting information about the person and observation is using
the sense of sight, hearing, touch and smell to collect information.
Objective Data: is information that is heard, felt or smelled. Subjective data are things a
person's tells you about that you cannot observed through your senses.
Word Elements - answers• Prefix - comes before the root word
• Root word - relating to specific body parts
• Suffix - comes after the root word
• Combing vowel - makes the word easier to say
Body Direction Terms - answers• Ventral - front part of body
• Dorsal - back part of body
• Anterior - in front of
• Posterior - toward the back part of body
