CERT Test AMCA Study Guide Medical Administrative Assistant questions with verified answers.docx

CERT Test AMCA Study Guide Medical Administrative Assistant questions with verified answers Wave Scheduling Patients are scheduled for the first half of each hour, then they are seen in a first come first seen basis. This method allows a practice to accommodate a large number of patients Method of Scheduling Decided by the physician Scheduling Matrix All of the time that a doctor is not available to see patients Business-like-behavior Helps promote positive relations in the medical office Job Descriptions Clarify any questions as to a persons responsibilities Confidentiality Given the sensitivity of the data and information in a medical practice, probably the most important asset a medical assistant can have. Morale Mental and emotional condition of an individual or a group regarding a function or task; includes enthusiasm, loyalty and confidence Flexibility The ability to adapt to various situations Loyalty Faithfulness or allegiance to a cause, ideal, or institution Technological Advancement Have increased the amount of training needed to work in a medical office. Medical Assistant Training Prepares Students to be a Billing and Coding specialist, medical receptionist, Medical Administrative Assistant Medical Assistants Should be able to Select proper codes and properly submit bills, perform a variety of functions using computers, be able to effectively communicate with patients Confidentiality is based on The patient's right to privacy and is enforced by law. Patients trust medical professionals to keep their information confidential Feedback Helps a medical assistant confirm that the patient understands what you are telling them Non-Verbal Communication Sends messages that may tell a different story than what you are saying verbally; not looking a person in the eye tells the, that you are not telling the truth Channels Variety of ways to transmit a message. Examples are verbal, non-verbal and written. Tickler File Used to remind a person of time sensitive tasks; like a reminder to send out appointment reminders.