ALL DOMAINS JEAN INMAN DOMAIN 1,2,3 AND 4
LATEST COMPLETE EXAMS QUESTIONS AND CORRECT
DETAILED ANSWERS WITH RATIONALES|AGRADE
Basic function of management include - ANSWER: plan, organize, direct, control and
evaluate
Definition of policies - ANSWER: guides that define scope of permissible activity
ex; dress code
Definition of procedures - ANSWER: daily operations, steps necessary to complete
tasks
Operational planning - ANSWER: covers period of 1 year or less
strategic planning - ANSWER: concentrates on decisions
-process that identifies internal and external forces
SWOT analysis includes - ANSWER: strengths, weaknesses, opportunities, threats
Span of control is defined as - ANSWER: number of individuals or departments under
the direction of one individual
with meal equivalents how many nourishments is = to one meal - ANSWER: 6
nourishments = 1 meal
FTE equation - ANSWER: labor hours worked per (day/week/year depending on
question) divided by 8/40/2080 respectively related to above
equation for meals per labor hour - ANSWER: #meals produced/ # hours worked
work simplification of motion economy can be defined as - ANSWER: reduce motions
and time required
pathway chart or flow diagram is - ANSWER: scale drawing showing path of a worker
during a process
Cross chart is - ANSWER: efficiency of equipment placement, studies work motions,
shows number of movements between pieces of equipment
productivity is defined as - ANSWER: is the efficiency with which a production or
service activity converts inputs into outputs, expressed as ratios
Labor turnover rate equation - ANSWER: # of employees terminated and replaced /
total positions in department x 100
, Maslow's Hierarch of needs includes; - ANSWER: 1.self-realization, actualization,
fulfillment
2. esteem and factors
3. social needs and affection
4. safety and security
5. basic physiological needs
Basic needs are;
physiological- survival needs
security and safety - job security, insurance
Motivator needs are;
social - organized activities
self esteem- job title, praise, rewards
self-realization - realizing your potential for growth, job enrichment
Herzberg's two-factor theory includes; - ANSWER: motivation and maintenance
approach
maintenance factors
- include hygiene
-does not improve motivation but can prevent good work ethnic
-fair wage, insurance, working conditions, supervision, etc
Motivator factors
-call forth energy and enthusiasms, job enrichment
-achievement, recognition, responsibility, personal accomplishment, opportunity for
growth
McClellands achievement - power - affiliation theory includes; - ANSWER: -people
have 3 needs; the need to achieve, need for power, and need for affiliation
MacGregor theory includes - ANSWER: attitude of the manager toward employees
has an impact on job performance -- includes theory X and theory Y
Theory X - ANSWER: people inherently dislike work, and will avoid if possible;
managers who believe this theory are authoritarian, work-centered, believe workers
prefer to be controlled and directed by pressure motivation through fear
managers practice direct control
Theory Y - ANSWER: work is a natural as play or rest, managers should arrange
conditions so workers can achieve goals by directing own efforts
managers promote growth and development
Theory Z - ANSWER: planning, decision making by general agreement and loyalty
between workers and employers
LATEST COMPLETE EXAMS QUESTIONS AND CORRECT
DETAILED ANSWERS WITH RATIONALES|AGRADE
Basic function of management include - ANSWER: plan, organize, direct, control and
evaluate
Definition of policies - ANSWER: guides that define scope of permissible activity
ex; dress code
Definition of procedures - ANSWER: daily operations, steps necessary to complete
tasks
Operational planning - ANSWER: covers period of 1 year or less
strategic planning - ANSWER: concentrates on decisions
-process that identifies internal and external forces
SWOT analysis includes - ANSWER: strengths, weaknesses, opportunities, threats
Span of control is defined as - ANSWER: number of individuals or departments under
the direction of one individual
with meal equivalents how many nourishments is = to one meal - ANSWER: 6
nourishments = 1 meal
FTE equation - ANSWER: labor hours worked per (day/week/year depending on
question) divided by 8/40/2080 respectively related to above
equation for meals per labor hour - ANSWER: #meals produced/ # hours worked
work simplification of motion economy can be defined as - ANSWER: reduce motions
and time required
pathway chart or flow diagram is - ANSWER: scale drawing showing path of a worker
during a process
Cross chart is - ANSWER: efficiency of equipment placement, studies work motions,
shows number of movements between pieces of equipment
productivity is defined as - ANSWER: is the efficiency with which a production or
service activity converts inputs into outputs, expressed as ratios
Labor turnover rate equation - ANSWER: # of employees terminated and replaced /
total positions in department x 100
, Maslow's Hierarch of needs includes; - ANSWER: 1.self-realization, actualization,
fulfillment
2. esteem and factors
3. social needs and affection
4. safety and security
5. basic physiological needs
Basic needs are;
physiological- survival needs
security and safety - job security, insurance
Motivator needs are;
social - organized activities
self esteem- job title, praise, rewards
self-realization - realizing your potential for growth, job enrichment
Herzberg's two-factor theory includes; - ANSWER: motivation and maintenance
approach
maintenance factors
- include hygiene
-does not improve motivation but can prevent good work ethnic
-fair wage, insurance, working conditions, supervision, etc
Motivator factors
-call forth energy and enthusiasms, job enrichment
-achievement, recognition, responsibility, personal accomplishment, opportunity for
growth
McClellands achievement - power - affiliation theory includes; - ANSWER: -people
have 3 needs; the need to achieve, need for power, and need for affiliation
MacGregor theory includes - ANSWER: attitude of the manager toward employees
has an impact on job performance -- includes theory X and theory Y
Theory X - ANSWER: people inherently dislike work, and will avoid if possible;
managers who believe this theory are authoritarian, work-centered, believe workers
prefer to be controlled and directed by pressure motivation through fear
managers practice direct control
Theory Y - ANSWER: work is a natural as play or rest, managers should arrange
conditions so workers can achieve goals by directing own efforts
managers promote growth and development
Theory Z - ANSWER: planning, decision making by general agreement and loyalty
between workers and employers
