C 429 HEALTHCARE OPERATIONS MANAGEMENT WGU
EXAM 180 REAL EXAM QUESTIONS AND ANSWERS
Healthcare leaders must respond to the needs of
______ fairly, consistently and quickly to avoid conflict and ensure that the
organization meets their interests. - ANSWER: Stakeholders
Leaders must facilitate the building of a culture
that encourages staff to consider the _____ perspective. - ANSWER: patient
Leaders should set realistic, achievable ____ and
benchmarks for quality of care, patient satisfaction, and staff satisfaction. - ANSWER:
goals
The HCO (______ _________) is :
a 24/7/365 operation.
up to date with the latest changes, practices and ______.
adjusts to _______ needs. - ANSWER: Healthcare Organization
technology
community
A reporting path that allows each team to communicate its needs to the larger
organization and to ensure the governing board of negotiated acceptance of goals. -
ANSWER: Accountability Hierarchy
Helps determine the need for change within the healthcare organization. Purpose is
to sustain an infrastructure to ensure that the HCO's array of services is effectively
designed, aligned, integrated, and continuously improved. - ANSWER: Operational
Leadership
Monitor all external stakeholder groups to identify changes in their needs and
desires
Forecast patient needs to plan staffing and facilities - ANSWER: Boundary Spanning
Operating units designed around patient-focused care for related disease groups and
similar medical specialties - ANSWER: Service Lines
The purpose of the _______ ________ of a well-managed HCO is to create and
maintain a foundation for relationships among the stakeholders that identifies and
implements their wishes as effectively as possible. To set corporate goals, monitor
progress and strategic protection, and make strategic decisions. - ANSWER:
Governing Board (board of trustees)
To be successful, accountability (for senior management) must pass three tests:
, _________. Operational scorecard performance should equal or exceed negotiated
goals. In units large enough to have strategic scorecards, senior leaders are
collectively accountable for strategic performance.
_________. The organization's scorecard values should be less than the values in
alternative sources for the product or service, and should be acceptably close to
benchmark or best-practice values.
_________. At the level of aggregation at which revenue is received, expenditures
should equal the amount paid minus an allowance for funding the long-run strategic
goals of the organization. - ANSWER: Control
Comparability
Profitability
Community hospitals, medical practices and specialty providers are all traditional
types of _____ - ANSWER: HCO (Healthcare Organizations)
Members of the governing board of not-for-profit HCOs who volunteer their time to
the organization; their only compensation is the satisfaction they achieve from their
work. The title reflects their acceptance of the assets in trust for the community; also
may be called directors - ANSWER: Trustees
An ongoing projection of financial position showing earnings, debt, and capitalization
for at least the next seven years - ANSWER: Long-range financial plan (LRFP)
Board members should be able to make the challenging and sophisticated decisions
required in the five ______ functions.
Familiarity with the community
Familiarity with business decisions
Available time
A record of success
Reputation - ANSWER: managerial
A committee formed to address a specific purpose, for a specified time period -
ANSWER: Ad Hoc Committee
A permanent committee established in the bylaws of the corporation or similar basic
documents - ANSWER: Standing Committee
A corporate document that specifies quorum rules of order, duties of standing
committees and officers, and other procedures for the conduct of business -
ANSWER: Governance Bylaws
________ is a patient satisfaction survey required by CMS (the Centers for Medicare
and Medicaid Services) for all hospitals in the United States. The Survey is for adult
inpatients, excluding psychiatric patients. he intent of the _______ initiative is to
provide a standardized survey instrument and data collection methodology for
measuring patients' perspectives on hospital care. - ANSWER: HCAHPS (the Hospital
Consumer Assessment of Healthcare Providers and Systems)
EXAM 180 REAL EXAM QUESTIONS AND ANSWERS
Healthcare leaders must respond to the needs of
______ fairly, consistently and quickly to avoid conflict and ensure that the
organization meets their interests. - ANSWER: Stakeholders
Leaders must facilitate the building of a culture
that encourages staff to consider the _____ perspective. - ANSWER: patient
Leaders should set realistic, achievable ____ and
benchmarks for quality of care, patient satisfaction, and staff satisfaction. - ANSWER:
goals
The HCO (______ _________) is :
a 24/7/365 operation.
up to date with the latest changes, practices and ______.
adjusts to _______ needs. - ANSWER: Healthcare Organization
technology
community
A reporting path that allows each team to communicate its needs to the larger
organization and to ensure the governing board of negotiated acceptance of goals. -
ANSWER: Accountability Hierarchy
Helps determine the need for change within the healthcare organization. Purpose is
to sustain an infrastructure to ensure that the HCO's array of services is effectively
designed, aligned, integrated, and continuously improved. - ANSWER: Operational
Leadership
Monitor all external stakeholder groups to identify changes in their needs and
desires
Forecast patient needs to plan staffing and facilities - ANSWER: Boundary Spanning
Operating units designed around patient-focused care for related disease groups and
similar medical specialties - ANSWER: Service Lines
The purpose of the _______ ________ of a well-managed HCO is to create and
maintain a foundation for relationships among the stakeholders that identifies and
implements their wishes as effectively as possible. To set corporate goals, monitor
progress and strategic protection, and make strategic decisions. - ANSWER:
Governing Board (board of trustees)
To be successful, accountability (for senior management) must pass three tests:
, _________. Operational scorecard performance should equal or exceed negotiated
goals. In units large enough to have strategic scorecards, senior leaders are
collectively accountable for strategic performance.
_________. The organization's scorecard values should be less than the values in
alternative sources for the product or service, and should be acceptably close to
benchmark or best-practice values.
_________. At the level of aggregation at which revenue is received, expenditures
should equal the amount paid minus an allowance for funding the long-run strategic
goals of the organization. - ANSWER: Control
Comparability
Profitability
Community hospitals, medical practices and specialty providers are all traditional
types of _____ - ANSWER: HCO (Healthcare Organizations)
Members of the governing board of not-for-profit HCOs who volunteer their time to
the organization; their only compensation is the satisfaction they achieve from their
work. The title reflects their acceptance of the assets in trust for the community; also
may be called directors - ANSWER: Trustees
An ongoing projection of financial position showing earnings, debt, and capitalization
for at least the next seven years - ANSWER: Long-range financial plan (LRFP)
Board members should be able to make the challenging and sophisticated decisions
required in the five ______ functions.
Familiarity with the community
Familiarity with business decisions
Available time
A record of success
Reputation - ANSWER: managerial
A committee formed to address a specific purpose, for a specified time period -
ANSWER: Ad Hoc Committee
A permanent committee established in the bylaws of the corporation or similar basic
documents - ANSWER: Standing Committee
A corporate document that specifies quorum rules of order, duties of standing
committees and officers, and other procedures for the conduct of business -
ANSWER: Governance Bylaws
________ is a patient satisfaction survey required by CMS (the Centers for Medicare
and Medicaid Services) for all hospitals in the United States. The Survey is for adult
inpatients, excluding psychiatric patients. he intent of the _______ initiative is to
provide a standardized survey instrument and data collection methodology for
measuring patients' perspectives on hospital care. - ANSWER: HCAHPS (the Hospital
Consumer Assessment of Healthcare Providers and Systems)
