APCO Telecommunicator Test Questions and Answers Updated 2024

APCO Telecommunicator Test Questions and Answers Updated 2024 The term PSAP stands for Public Safety Access Point - Ans:-False, Public Safety Answering Point Professionalism is defined by who you are, what you do, and how others perceive you - Ans:-True Ethics involves an individuals personal, professional, and organizational rules of conduct - Ans:-True The three primary fields of public safety communications are law enforcement, fire service, and emergency management - Ans:-False, They are Law Enforcement, Fire Services, and EMS (Emergency Medical Services) The term vital services defines the primary functions or tasks of public safety communications systems - Ans:-True Telephone books, maps, and cross reference directories are examples of PSAP informational resources - Ans:-True GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER, 2024 Page 2/11 A policy is a guide to action and a procedure is a guide to thinking - Ans:-False, A policy is a guide to thinking and a procedure is a guide to action All non verbal communication requires face to face communication - Ans:-False A question that can't be answered yes or no is an open ended question - Ans:-True Restating a speakers main points in your own words is applying the active listening technique - Ans:-False Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing - Ans:-False An observation is based on assumptions and an inference is based on facts. - Ans:-False, An observation is based on facts and an inference is based on assumptions Good customer service means treating callers with dilligence, consideration, and respect - Ans:-True Emergency calls only come in on emergency lines - Ans:-False Giving legal advice and/or personal opinions is part of a telecommunicators job - Ans:-False It's okay for a telecommunicator to rely on memory during info gathering - Ans:-False An accurate description of weapons is critical info for response units - Ans:-True GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER, 2024 Page 3/11 The ALI is the calling party's telephone number and the ANI is the calling party's address and dispatch info. - Ans:-False, ALI is location and ANI is number E911 systems enhance basic 911 systems by automatically providing the callers telephone number and physical address - Ans:-True Cordless telephones are considered part of the wireless telephone systems - Ans:-False 911 calls are selectively routed to the correct PSAP based on the MSAG - Ans:-True The four basic operational methods for call routing are direct dispatch, call transfer, call relay, and call referral - Ans:-True PBX pinpoints the exact location of the caller. - Ans:-False, usually used in large building and gives a vague location Wireless E911 phase one provides the estimated loca