APCO TEST QUESTIONS AND ANSWERS UPDATED 2024

APCO TEST QUESTIONS AND ANSWERS UPDATED 2024 false - Ans:-the term "PSAP" stands for "public safety access point true - Ans:-professionalism is defined by who you are, what you do and how others perceive you true - Ans:-ethics involves an individual's personal, professional and organizational rules of conduct false - Ans:-the three primary disciplines of public safety communications are law enforcement communications, fire service communications, and emergency management communications true - Ans:-the term "vital services" defines the primary functions or tasks of public safety communication system true - Ans:-quality assurance programs in the PSAP include actions taken to ensure thats standards and procedures are met and followed false - Ans:-a policy is a guide to action and procedure is a guide to thinking GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER, 2024 Page 2/11 false - Ans:-because the telecommunicator cannot see callers on the phone, nonverbal communication plays no part in handling public safety calls for service True - Ans:-A question that cannot be answered "yes" or "no" is referred to as an open- ended question True - Ans:-When called upon to testify in a legal case, keep answers simple, and if at possible answer yes and no False - Ans:-Repeating in a short declarative statement the emotions or feelings the speaker communicating is applying the active listening technique of paraphrasing False - Ans:-An observation is based on assumptions and an inference is based on facts True - Ans:-As part of customer service, callers expect to talk to a professional, be treated with courtesy and speak to a person who can solve their problem False - Ans:-Emergency calls can only come in on an emergency line False - Ans:-Giving legal advice and/or personal opinions to callers is all part of telecommunicators job False - Ans:-Relying on memory during information gathering is a good way to get all the details True - Ans:-An accurate description of weapons is critical information for response units GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER, 2024 Page 3/11 False - Ans:-The ALI is the calling party's telephone number and the ANI is the calling party's address and and dispatch information True - Ans:-E9-1-1 systems enhance Basic 9-1-1 systems by automatically providing the caller's telephone number and physical address True - Ans:-Professional development for the telecommunciator in the PSAP can include on- the-job feedback from supervisors with goals for sill building, growth, and improvement True - Ans:-9-1-1 calls selectively routed to the correct PSAP based on the MSAG True - Ans:-The four basic operational methods for call routing are direct dispatch, call transfer, call relay, and call referral False - Ans:-PBX systems pinpoint in the exact location of the caller True - Ans:-Videos, text, and other data features of smartphones are posing new challenges to PSAP's to adapt to new technologies True - Ans:-Guide cards provide questions for telecommunciators to use for obtaining pertinent information, analyzing incidents, and determining response level False - Ans:-Calls via video relay service (VRS) can only come into the PSAP on special 7-1-1 lines GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER, 2024 Page 4/11 True - Ans:-A silent, open-line call must be considered a potential TTY call until proven otherwise False - Ans:-After completing initial training, there is no need for telecommunicators to be responsible for continuing education True - Ans:-"Conference-in" allows the telecommunicator to communicate directly with the Telematics subscribers reporting the emergency True - Ans:-Logging recorder information can be used for qua