GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS
RESERVED. FIRST PUBLISH OCTOBER, 2024
APCO TEST --- STUDY GUIDE WITH
COMPLETE SOLUTIONS
PSAP stands for - Ans:✔✔-Public Safety Answering Point
NIMS is abbreviation for - Ans:✔✔-National Incident Management System
Professionalism is defined by who you are are, what you do, and how others perceive you. True
or False - Ans:✔✔-True
Standard of Care - Ans:✔✔-The level of duty owed by one person to another
TCC stands for - Ans:✔✔-Telematic Call Center
A Telematics call that is similar to a 9-1-1 Open Line Call - Ans:✔✔-A. An emergency with voice
call
B. An airbag/telemetry activation, no voice call
C. A stolen vehicle tracking call
D. An emergency button activation, no voice call
Giving legal advice and/or personal opinions is part of a telecommunicators job. True or False -
Ans:✔✔-False
Page 1/7
, GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS
RESERVED. FIRST PUBLISH OCTOBER, 2024
The term vital services defines the primary functions or tasks of public safety communications
systems. True or False - Ans:✔✔-True
Because the telecommunicator cannot see callers on the phone, nonverbal communication
plays no part in handling public safety calls for service. True or False - Ans:✔✔-False
A silent, open-line call must be considered a potential TTY call until proven otherwise. True or
False - Ans:✔✔-True
Persistently asking for the same information without changing the words spoken is: - Ans:✔✔-A.
A technique used with non-english speaking callers
B. A technique used with elderly callers
C. A technique used with hysterical callers
D. A technique that should never be used
VoIP - Ans:✔✔-a technology that allows users to make telephone calls using a high-speed
Internet connection instead of standard telephone channels
P-ANE - Ans:✔✔-The number used by wireless carries to route the call and identify the cell site
from which the call originates
CYMBALS is designed for assistance in - Ans:✔✔-A. Vehicle descriptions
B. Incident descriptions
Page 2/7
RESERVED. FIRST PUBLISH OCTOBER, 2024
APCO TEST --- STUDY GUIDE WITH
COMPLETE SOLUTIONS
PSAP stands for - Ans:✔✔-Public Safety Answering Point
NIMS is abbreviation for - Ans:✔✔-National Incident Management System
Professionalism is defined by who you are are, what you do, and how others perceive you. True
or False - Ans:✔✔-True
Standard of Care - Ans:✔✔-The level of duty owed by one person to another
TCC stands for - Ans:✔✔-Telematic Call Center
A Telematics call that is similar to a 9-1-1 Open Line Call - Ans:✔✔-A. An emergency with voice
call
B. An airbag/telemetry activation, no voice call
C. A stolen vehicle tracking call
D. An emergency button activation, no voice call
Giving legal advice and/or personal opinions is part of a telecommunicators job. True or False -
Ans:✔✔-False
Page 1/7
, GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS
RESERVED. FIRST PUBLISH OCTOBER, 2024
The term vital services defines the primary functions or tasks of public safety communications
systems. True or False - Ans:✔✔-True
Because the telecommunicator cannot see callers on the phone, nonverbal communication
plays no part in handling public safety calls for service. True or False - Ans:✔✔-False
A silent, open-line call must be considered a potential TTY call until proven otherwise. True or
False - Ans:✔✔-True
Persistently asking for the same information without changing the words spoken is: - Ans:✔✔-A.
A technique used with non-english speaking callers
B. A technique used with elderly callers
C. A technique used with hysterical callers
D. A technique that should never be used
VoIP - Ans:✔✔-a technology that allows users to make telephone calls using a high-speed
Internet connection instead of standard telephone channels
P-ANE - Ans:✔✔-The number used by wireless carries to route the call and identify the cell site
from which the call originates
CYMBALS is designed for assistance in - Ans:✔✔-A. Vehicle descriptions
B. Incident descriptions
Page 2/7
