Bcom 3360 Exam 2 Quizzes (8-13) Questions and Answers Updated 2024

Bcom 3360 Exam 2 Quizzes (8-13) Questions and Answers Updated 2024 Which of the following has the strongest potential to be a collaborative tool? A. texting B. wikis C. blogs D. Twitter E. Facebook - Ans:-Answer: B- Wikis are collections of pages that anyone with approved access can edit, thus lending themselves to collaborative writing. Users can add, remove, and change content. Wikis allow employees to collaborate and participate in decision making more easily, creatively, and effectively. The collaborative potential of wikis is stronger than that of any of the other social media tools. Which of the following guidelines should professionals follow in their social media use? GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER, 2024 Page 2/36 A. Use social media at work and not at home. B. Do not comment on others' work. C. Join teams built around common interests. D. Limit your network to your formal work teams. E. Do not make your content accessible to others. - Ans:-Answer: C- Venture out from your formal work teams to establish work relationships with other members of your company or professional network. Voluntarily joining teams built around common interests—often called communities of practice—allows you to share and learn from other professionals in your area. A unique set of professional skills and attributes that others associate with you is called your A. personal brand. B. digital profile. C. meta profile. D. meta message. E. personal dashboard. - Ans:-Answer: A- Think carefully about developing a personal brand in a professional sense—a unique set of professional skills and attributes that others associate with you. GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER, 2024 Page 3/36 Which of the following are collections of pages that anyone with approved access can edit, thus lending themselves to collaborative writing? A. RSS feeds B. podcasts C. microblogs D. mashups E. wikis - Ans:-Answer: E- Wikis are collections of pages that anyone with approved access can edit, thus lending themselves to collaborative writing. Fumiko, who works in accounting, wants her online presence to signal that she is a business professional. What would be the best profile picture to use? A. a photograph of her smiling face B. a photograph of a calculator C. a computer-generated avatar D. a drawing of a flower GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER, 2024 Page 4/36 E. a photograph of her dog - Ans:-Answer: A- Most business professionals are eager to see a profile picture that displays a professional, friendly person. Which of the following would a company consider an unethical use of social media by its employees? A. mentioning their employment when praising the company's products B. refusing to give advice about what the company stock might do C. criticizing a supervisor by name after receiving a poor review D. declining to answer a question about technical matters that are not their expertise E. spreading the word about a promotional giveaway that the company is running - Ans:- Answer: C- Much more than your online reputation is at stake with social media use. The reputation and performance of your company is at stake as well. Criticizing a supervisor by name on social media is an attempt to damage that person's reputation and the reputation of the company. Which of the following would a company consider an ethical use of social media by its employees? A. discussing company secrets with a friend who works for a competitor GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER, 2024 Page 5/36 B. letting friends on Twitter know about a publicly posted job opening C. posting on a family member's Facebook page that it is a good time to buy the company's stock D. pretending to be a satisfied customer when praising the company's products E. revealing the problems in the development of a new product - Ans:-Answer: B- Much more than your online reputation is at stake with social media use. The reputation and performance of your company is at stake as well. Alerting people to publicly posted information that they might not have heard about is an ethical use of social media. Any post that involves deception or revealing confidential information would not be ethical. One potential drawback of using social media in the workplace is that social media A. make it difficult for individuals to build professional networks internally. B. result in intensive business travel resource. C. make it difficult to develop creative approaches to solving business problems. D. cause distraction from work and too much socializing. E. increase the time taken to market new products. - Ans:-Answer: D- Social media present many challenges and risks. The primary challenges are cultural. Social media cause distraction from work and too much socializing. Refer to table 8.2. GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER, 2024 Page 6/36 One advantage of using social media in the workplace is that social media A. discourage self-promotion and opportunism. B. create a clear demarcation between professional and private lives. C. improve productivity when used constantly. D. ensure quicker access to business expertise and knowledge. E. avoid broadcasting of mistakes to large audiences. - Ans:-Answer: D- The emerging work culture associated with the Social Age presents many benefits to companies and business professionals in the context of team and networked communication. Social media provide quicker access to business expertise and knowledge. Refer to table 8.2. Igor put the following post on a discussion forum at work: "I've noticed that some coworkers seem discouraged about how the company is doing. I thought it might help if we discussed the causes of and possible remedies for this malaise. My personal opinion is that management doesn't care what we think, which causes people to feel detached. I welcome other viewpoints." What could Igor have done to improve his post? A. He should not have gone off topic. B. He should have welcomed competing points of view. GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER, 2024 Page 7/36 C. He should have made the post much longer. D. He should not have included a blaming statement. E. He should have avoided sarcasm. - Ans:-Answer: D- Blaming, like complaining, often places responsibility entirely on others. It is more serious, however, because it often serves as an attack on others. Igor's statement about management blames them entirely for the problem of low morale. Which of the following is most likely to damage your credibility with the people who receive your emails? A. repeating the primary message at the end of the email B. adopting a reader-centered tone C. leaving out some of the necessary information D. breaking your message into bulleted points E. using a salutation in the email form - Ans:-Answer: C- To make sure your message receiver will comply, include all needed information. Not only are readers less likely to comply when you do not provide enough information, but you also lose credibility, which can result in readers being less likely to pay close attention to your future messages. Routine messages should be direct and GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER, 2024 Page 8/36 A. middle-loaded. B. front-loaded. C. detail-loaded. D. back-loaded. E.subject-loaded. - Ans:-Answer: B- The most important planning step is message structuring. Since routine messages are so common and your readers are likely overloaded with many other messages and tasks, your primary challenge is to make sure your readers pay attention. Therefore, your message should be direct and front-loaded. Which of the following is an accurate statement about messages that provide directions? A. Since describing step-by-step procedures is so specific, insufficient detail can frustrate readers. B. While writing highly technical and complicated procedures, you should review your own work. C. For routine matters, several people need to test the written procedures. D. Your ability to foster interpersonal trust is gauged from your ability to provide directions. GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER, 2024 Page 9/36 E. Messages that provide directions are distinctly different from those that set expectations. - Ans:-Answer: A- Messages that provide directions share many similarities with those that set expectations. Since describing step-by-step procedures is so specific, insufficient detail can frustrate your readers. For routine matters, you are generally safe reviewing your own work and making sure it is complete. For more technical and complicated procedures, make sure you have several people test the procedures to find where you can better clarify the steps involved. In the case of a routine request, one of the primary goals of the message is to A. acknowledge a mistake. B. improve the workplace relationships. C. accept responsibility for a harm caused. D. retain the goodwill of the recipient. E. display your gratitude toward the reader. - Ans:-Answer: D- One primary goal for routine requests is to retain the goodwill of the recipient. During the drafting stage, the process of designing the messag