EMERGING CONCEPTS IN MANAGEMENT
Management has gone through many changes and with explosion of technology, many
more are to come. Kaizen , TQM, TPM, logistics management, etc are some of the new
management concepts introduced for the success of organisation
TOTAL QUALITY MANAGEMENT (TQM)
Total Quality Management is a management philosophy of continuously improving
product quality. TQM is a holistic approach to long term success that view continuous
improvement in all aspects of an organization as a process. TQM is a way of managing to
improve the effectiveness, flexibility and Competitiveness of a business as a whole.
Total Quality Management (TQM) describes a management approach to long-term success
through customer satisfaction. In a TQM effort, all members of an organization participate in
improving processes, products, services, and the culture in which they work.
Total Quality Management Principles: The 8 Primary Elements of TQM
Total quality management consists of organization-wide efforts to install and make
permanent a climate in which an organization continuously improves its ability to deliver high- quality
products and services to customers.Total quality management can be summarized as a
management system for a customer-focused organization that involves all employees in continual
improvement. It uses strategy, data, and effective communications to integrate the quality
discipline into the culture and activities of the organization. Many of these concepts are present in
modern Quality Management Systems, the successor to TQM. Here are the 8 principles of total
quality management:
1. Customer-focused
The customer ultimately determines the level of quality. No matter what an organization
does to foster quality improvement—training employees, integrating quality into the design
process, upgrading computers or software, or buying new measuring tools—the customer
, determines whether the efforts were worthwhile.
2. Total employee involvement
All employees participate in working toward common goals. Total employee commitment
can only be obtained after fear has been driven from the workplace, when empowerment has
occurred, and management has provided the proper environment. High-performance work systems
integrate continuous improvement efforts with normal business operations. Self-managed work
teams are one form of empowerment.
3. Process-centered
A fundamental part of TQM is a focus on process thinking. A process is a series of steps
that take inputs from suppliers (internal or external) and transforms them into outputs that are
delivered to customers (again, either internal or external). The steps required to carry out the
process are defined, and performance measures are continuously monitored in order to detect
unexpected variation.
4. Integrated system
Although an organization may consist of many different functional specialties often
organized into vertically structured departments, it is the horizontal processes interconnecting
these functions that are the focus of TQM.
5. Strategic and systematic approach
A critical part of the management of quality is the strategic and systematic approach to
achieving an organization’s vision, mission, and goals. This process, called strategic planning or
strategic management, includes the formulation of a strategic plan that integrates quality as a core
component.
6. Continual improvement
A major thrust of TQM is continual process improvement. Continual improvement drives
Management has gone through many changes and with explosion of technology, many
more are to come. Kaizen , TQM, TPM, logistics management, etc are some of the new
management concepts introduced for the success of organisation
TOTAL QUALITY MANAGEMENT (TQM)
Total Quality Management is a management philosophy of continuously improving
product quality. TQM is a holistic approach to long term success that view continuous
improvement in all aspects of an organization as a process. TQM is a way of managing to
improve the effectiveness, flexibility and Competitiveness of a business as a whole.
Total Quality Management (TQM) describes a management approach to long-term success
through customer satisfaction. In a TQM effort, all members of an organization participate in
improving processes, products, services, and the culture in which they work.
Total Quality Management Principles: The 8 Primary Elements of TQM
Total quality management consists of organization-wide efforts to install and make
permanent a climate in which an organization continuously improves its ability to deliver high- quality
products and services to customers.Total quality management can be summarized as a
management system for a customer-focused organization that involves all employees in continual
improvement. It uses strategy, data, and effective communications to integrate the quality
discipline into the culture and activities of the organization. Many of these concepts are present in
modern Quality Management Systems, the successor to TQM. Here are the 8 principles of total
quality management:
1. Customer-focused
The customer ultimately determines the level of quality. No matter what an organization
does to foster quality improvement—training employees, integrating quality into the design
process, upgrading computers or software, or buying new measuring tools—the customer
, determines whether the efforts were worthwhile.
2. Total employee involvement
All employees participate in working toward common goals. Total employee commitment
can only be obtained after fear has been driven from the workplace, when empowerment has
occurred, and management has provided the proper environment. High-performance work systems
integrate continuous improvement efforts with normal business operations. Self-managed work
teams are one form of empowerment.
3. Process-centered
A fundamental part of TQM is a focus on process thinking. A process is a series of steps
that take inputs from suppliers (internal or external) and transforms them into outputs that are
delivered to customers (again, either internal or external). The steps required to carry out the
process are defined, and performance measures are continuously monitored in order to detect
unexpected variation.
4. Integrated system
Although an organization may consist of many different functional specialties often
organized into vertically structured departments, it is the horizontal processes interconnecting
these functions that are the focus of TQM.
5. Strategic and systematic approach
A critical part of the management of quality is the strategic and systematic approach to
achieving an organization’s vision, mission, and goals. This process, called strategic planning or
strategic management, includes the formulation of a strategic plan that integrates quality as a core
component.
6. Continual improvement
A major thrust of TQM is continual process improvement. Continual improvement drives
