and Answers Latest Updated
Budgetingu-uCORRECTuANSWER-
Directucosts:u$uthatudirectlyuaffectsuptucareu(e.g.unurseusalaries)
Indirectucosts:u$uthatudoesn'tudirectlyuaffectuptucareu(e.g.ulighting,uwater,upaint)
Costucenters:usmallestuunituofuareauofucostuinuanuorganizationu(e.g.uaudepartmentuinuaucomp
any;uauunituinuauhospital)
Fixeducosts:u$useturegardlessuofuchanges
Variableucosts:u$uchangesubaseduonucensus,usupplies,urevenues,uetc.
ChangeuAgentuStrategiesu-uCORRECTuANSWER-Power-
coercive:uappliesupowerufromuauthority,ueconomicusanctions,uorupoliticalucloutu(e.g.udon'tute
xtuandudriveuoruyou'llugetuauticket)
Empirical-rational:uassumesuppluareurationaluanduwillufollowuself-
interestu(e.g.udon'tutextuandudriveuoruyouuwillugetuhurt)
Normative-
reeducative:uassumesuppluactuinuaccordanceuwithusocialunormsuanduvaluesu(e.g.udon'tutextu
andudriveu-u"everyone'sudoinguit')
ChangeuTheoriesu-uCORRECTuANSWER-PDSAu-
uPlanuDouStudyuAct:ucycleuofuevaluatinguchange
Lewin'suUnfreeze-Change/Move-Refreezeu-
uchangeuagent,udrivinguforces,urestraininguforces
Roger'suDiffusionuofuInnovationu-
uinnovators,uearlyuadopters,uearlyumajority,ulateumajorityu(largestugroup),ulaggardsu(willunev
eruchange)
CNLuRolesu-uCORRECTuANSWER-Systemsuanalyst/riskuanticipator
Teamumanager
Outcomesumanager
Informationumanager
Clinician
Clientuadvocate
Memberuofuauprofession
Educator
Lifelongulearner
ConflictuManagementuTechniquesu-uCORRECTuANSWER-Avoiding:uignoreuconflict
Accommodating:u1usideugivesuinutouother
Competing:u2uoru3usidesucompeteuforugoal
Compromising:ueachusideugetsuandugivesuupusomething