1 |0P0 a0 g0 e
UHC0ETHICS0AND0COMPLIANCE0SECTION0FOR0CERTIFICATION0EXAM020
24-
20250WITH01800ACTUAL0EXAM0QUESTIONS0AND0CORRECT0ANSWERS0(100
%0CORRECT0VERIFIED0ANSWERS)0UNITED0HEALTHCARE0ETHICS0&0CO
MPLIANCE0TEST0(NEWEST!!)
What is a servicing agent? -
0 0 0 0 0
CORRECT ANSWER >>>>an inactive,nonemployee who has sign
0 0 0 0 0 0 0 0
ed a servicing agreement in order toreceive renewal commisions
0 0 0 0 0 0 0 0 0
on medicare advantage and prescription drug plan enrollments
0 0 0 0 0 0 0 0 0
on or after 1-1-
0 0 0
2014. the agent must maintain an active resident license and ap
0 0 0 0 0 0 0 0 0 0
pointment and pass medicare basics and ethics compliance asse
0 0 0 0 0 0 0 0
ssments on an annual basis 0 0 0 0
What does CMS stand for? -
0 0 0 0 0
CORRECT ANSWER >>>>center formedicare and medicaid servi
0 0 0 0 0 0 0 0
ces
Who administers the medicare program and contracts with
0 0 0 0 0 0 0 0
private health care companies to offer medicaid plans? -
0 0 0 0 0 0 0 0
CORRECT ANSWER >>>>CMS
0 0 0
,2 |0P0 a0 g0 e
Who holds the authority to approve or disaprove plans that canb
0 0 0 0 0 0 0 0 0 0 0
e sold, and is the regulating agency that also monitors our progre
0 0 0 0 0 0 0 0 0 0 0
sses? - CORRECT ANSWER >>>>CMS
0 0 0 0
Who regulates MA's and PDP's - CORRECT ANSWER >>>>CMS
0 0 0 0 0 0 0 0
Enrolling a customer in a plan when you are not certified in thep
0 0 0 0 0 0 0 0 0 0 0 0 0
roduct is non-compliant and considered
0 0 ?- 0 0 0
CORRECT ANSWER >>>>an unqualified sale
0 0 0 0 0
Agents who are not qualified to sell the product will not be? -
0 0 0 0 0 0 0 0 0 0 0 0
CORRECT ANSWER >>>>compensated and may receive correc
0 0 0 0 0 0 0
tive and or disciplinary action up to an including termination
0 0 0 0 0 0 0 0 0
What is the purpose of an educational event? -
0 0 0 0 0 0 0 0
CORRECT ANSWER >>>>its designed to inform medicare consu
0 0 0 0 0 0 0 0
mers about original medicare, medicare advantage, prescription
0 0 0 0 0 0 0
drugand other medicare programs.
0 0 0 0
Where must educational events be conducted? -
0 0 0 0 0 0
CORRECTANSWER >>>>in a public venue
0 0 0 0 0 0
Are the educational events unbiased so that it doesn't steer thec
0 0 0 0 0 0 0 0 0 0 0
onsumer towards a specific plan or limited number of plans? -
0 0 0 0 0 0 0 0 0 0
CORRECT ANSWER >>>>yes
0 0 0
WHat is a marketing/sales event? -
0 0 0 0 0
CORRECT ANSWER >>>>an event designed to steer or attempt t
0 0 0 0 0 0 0 0 0 0
o steer, consumers toward
0 0 0
, 3 |0P0 a0 g0 e
a plan or limited set of plans. Agents may discuss plan specificinf
0 0 0 0 0 0 0 0 0 0 0 0
ormation and collect applications. 0 0 0
Can marketing/sales be formal or informal? -
0 0 0 0 0 0
CORRECTANSWER >>>>both
0 0 0
What describes a formal marketing/sales event? -
0 0 0 0 0 0
CORRECTANSWER >>>>a full plan presentation, given in a pr
0 0 0 0 0 0 0 0 0 0
esenter-audience format. 0 0
What is an inform marketing/sales event? - CORRECT ANSWER
0 0 0 0 0 0 0 0
>>>>they're passive in nature where the consumer approachest0 0 0 0 0 0 0 0
he agent to engage in conversation. a booth, table, or kiosk is ty
0 0 0 0 0 0 0 0 0 0 0 0
pically used 0
What are marketing appointments? - CORRECT ANSWER
0 0 0 0 0 0
>>>>They're commonly referred to as "in home, face to face, oro
0 0 0 0 0 0 0 0 0 0 0
ne on one appointment" and typically take place in the consume
0 0 0 0 0 0 0 0 0 0
rs home.0
What other places can marketing appointments happen? -
0 0 0 0 0 0 0
CORRECT ANSWER >>>>coffee shop, or even over the phone
0 0 0 0 0 0 0 0 0
because marketing appointments are not formal and informal
0 0 0 0 0 0 0 0
marketing sales events, they're not reported to who? -
0 0 0 0 0 0 0 0
CORRECT ANSWER >>>>UHC or CMS. instead, agents must obt
0 0 0 0 0 0 0 0 0
ain a completed scope of appointment prior to conductingthe
0 0 0 0 0 0 0 0 0 0
appointment.
UHC0ETHICS0AND0COMPLIANCE0SECTION0FOR0CERTIFICATION0EXAM020
24-
20250WITH01800ACTUAL0EXAM0QUESTIONS0AND0CORRECT0ANSWERS0(100
%0CORRECT0VERIFIED0ANSWERS)0UNITED0HEALTHCARE0ETHICS0&0CO
MPLIANCE0TEST0(NEWEST!!)
What is a servicing agent? -
0 0 0 0 0
CORRECT ANSWER >>>>an inactive,nonemployee who has sign
0 0 0 0 0 0 0 0
ed a servicing agreement in order toreceive renewal commisions
0 0 0 0 0 0 0 0 0
on medicare advantage and prescription drug plan enrollments
0 0 0 0 0 0 0 0 0
on or after 1-1-
0 0 0
2014. the agent must maintain an active resident license and ap
0 0 0 0 0 0 0 0 0 0
pointment and pass medicare basics and ethics compliance asse
0 0 0 0 0 0 0 0
ssments on an annual basis 0 0 0 0
What does CMS stand for? -
0 0 0 0 0
CORRECT ANSWER >>>>center formedicare and medicaid servi
0 0 0 0 0 0 0 0
ces
Who administers the medicare program and contracts with
0 0 0 0 0 0 0 0
private health care companies to offer medicaid plans? -
0 0 0 0 0 0 0 0
CORRECT ANSWER >>>>CMS
0 0 0
,2 |0P0 a0 g0 e
Who holds the authority to approve or disaprove plans that canb
0 0 0 0 0 0 0 0 0 0 0
e sold, and is the regulating agency that also monitors our progre
0 0 0 0 0 0 0 0 0 0 0
sses? - CORRECT ANSWER >>>>CMS
0 0 0 0
Who regulates MA's and PDP's - CORRECT ANSWER >>>>CMS
0 0 0 0 0 0 0 0
Enrolling a customer in a plan when you are not certified in thep
0 0 0 0 0 0 0 0 0 0 0 0 0
roduct is non-compliant and considered
0 0 ?- 0 0 0
CORRECT ANSWER >>>>an unqualified sale
0 0 0 0 0
Agents who are not qualified to sell the product will not be? -
0 0 0 0 0 0 0 0 0 0 0 0
CORRECT ANSWER >>>>compensated and may receive correc
0 0 0 0 0 0 0
tive and or disciplinary action up to an including termination
0 0 0 0 0 0 0 0 0
What is the purpose of an educational event? -
0 0 0 0 0 0 0 0
CORRECT ANSWER >>>>its designed to inform medicare consu
0 0 0 0 0 0 0 0
mers about original medicare, medicare advantage, prescription
0 0 0 0 0 0 0
drugand other medicare programs.
0 0 0 0
Where must educational events be conducted? -
0 0 0 0 0 0
CORRECTANSWER >>>>in a public venue
0 0 0 0 0 0
Are the educational events unbiased so that it doesn't steer thec
0 0 0 0 0 0 0 0 0 0 0
onsumer towards a specific plan or limited number of plans? -
0 0 0 0 0 0 0 0 0 0
CORRECT ANSWER >>>>yes
0 0 0
WHat is a marketing/sales event? -
0 0 0 0 0
CORRECT ANSWER >>>>an event designed to steer or attempt t
0 0 0 0 0 0 0 0 0 0
o steer, consumers toward
0 0 0
, 3 |0P0 a0 g0 e
a plan or limited set of plans. Agents may discuss plan specificinf
0 0 0 0 0 0 0 0 0 0 0 0
ormation and collect applications. 0 0 0
Can marketing/sales be formal or informal? -
0 0 0 0 0 0
CORRECTANSWER >>>>both
0 0 0
What describes a formal marketing/sales event? -
0 0 0 0 0 0
CORRECTANSWER >>>>a full plan presentation, given in a pr
0 0 0 0 0 0 0 0 0 0
esenter-audience format. 0 0
What is an inform marketing/sales event? - CORRECT ANSWER
0 0 0 0 0 0 0 0
>>>>they're passive in nature where the consumer approachest0 0 0 0 0 0 0 0
he agent to engage in conversation. a booth, table, or kiosk is ty
0 0 0 0 0 0 0 0 0 0 0 0
pically used 0
What are marketing appointments? - CORRECT ANSWER
0 0 0 0 0 0
>>>>They're commonly referred to as "in home, face to face, oro
0 0 0 0 0 0 0 0 0 0 0
ne on one appointment" and typically take place in the consume
0 0 0 0 0 0 0 0 0 0
rs home.0
What other places can marketing appointments happen? -
0 0 0 0 0 0 0
CORRECT ANSWER >>>>coffee shop, or even over the phone
0 0 0 0 0 0 0 0 0
because marketing appointments are not formal and informal
0 0 0 0 0 0 0 0
marketing sales events, they're not reported to who? -
0 0 0 0 0 0 0 0
CORRECT ANSWER >>>>UHC or CMS. instead, agents must obt
0 0 0 0 0 0 0 0 0
ain a completed scope of appointment prior to conductingthe
0 0 0 0 0 0 0 0 0 0
appointment.
