NUR 155 SIMPLIFIED SUMMARY
GOOD FOR EXAM REVISION
Using silence
Therapeutic Communication Techniques:
Accepting pauses or silences that may extend for several
seconds or minutes without interjecting any verbal response
Providing general leads
Therapeutic Communication Techniques:
Using statements or questions that...
* encourage the client to verbalize
* choose a topic of conversation
* and facilitate continued verbalization
Being specific and tentative
Therapeutic Communication Techniques:
Making statements that are specific rather than general, and
tentative rather than absolute
using open-ended questions
Therapeutic Communication Techniques:
Asking broad questions that lead or invite the client to explore
(elaborate, clarify, describe, compare or illustrate) thoughts or
feelings; invite answers that are longer than one or two words
using touch
,Therapeutic Communication Techniques:
Providing appropriate forms of touch to reinforce caring
feelings; be sensitive to differences in attitudes and practices of
clients and self
restating or paraphrasing
Therapeutic Communication Techniques:
Actively listening for the client's basic message then repeating
those thoughts and/or feelings in similar words
seeing clarification
Therapeutic Communication Techniques:
A method of making the client's broad overall meaning of the
message more understandable; to clarify the message or
confess confusion
perception checking or seeking consensual validation
Therapeutic Communication Techniques:
A method similar to clarifying that verifies the meaning of
specific words rather than the overall meaning of a message
offering self
Therapeutic Communication Techniques:
Suggesting one's presence, interest, or wish to understand the
client without making any demands or attaching conditions
giving information
,Therapeutic Communication Techniques:
Providing in simple terms and direct manner, specific, factual
information the client may or may not request
acknowledging
Therapeutic Communication Techniques:
Giving recognition, in a nonjudgmental way, of a change in
behavior, an effort the client has made, or a contribution to a
communication
clarifying time or sequence
Therapeutic Communication Techniques:
Helping the client clarify an event, situation, or happening in
relationship to time
presenting reality
Therapeutic Communication Techniques:
Helping the client to differentiate the real from the unreal
focusing
Therapeutic Communication Techniques:
Helping the client expand on and develop a topic of importance
reflecting
Therapeutic Communication Techniques:
Directing ideas, feelings, questions, or content back to clients to
enable them to explore their own ideas and feelings about a
situation
, summarizing and planning
Therapeutic Communication Techniques:
Stating the main points of a discussion to clarify the relevant
points discussed
stereotyping
Barriers to Communication:
Offering generalized and oversimplified beliefs about groups of
people that are based on experiences too limited to be valid
agreeing and disagreeing
Barriers to Communication:
Implies that the client is either right or wrong and that the
nurse is in a position to judge this
being defensive
Barriers to Communication:
Attempting to protect a person or health care services from
negative comments
challenging
Barriers to Communication:
Giving a response that makes clients prove their statement or
point of view
probing
GOOD FOR EXAM REVISION
Using silence
Therapeutic Communication Techniques:
Accepting pauses or silences that may extend for several
seconds or minutes without interjecting any verbal response
Providing general leads
Therapeutic Communication Techniques:
Using statements or questions that...
* encourage the client to verbalize
* choose a topic of conversation
* and facilitate continued verbalization
Being specific and tentative
Therapeutic Communication Techniques:
Making statements that are specific rather than general, and
tentative rather than absolute
using open-ended questions
Therapeutic Communication Techniques:
Asking broad questions that lead or invite the client to explore
(elaborate, clarify, describe, compare or illustrate) thoughts or
feelings; invite answers that are longer than one or two words
using touch
,Therapeutic Communication Techniques:
Providing appropriate forms of touch to reinforce caring
feelings; be sensitive to differences in attitudes and practices of
clients and self
restating or paraphrasing
Therapeutic Communication Techniques:
Actively listening for the client's basic message then repeating
those thoughts and/or feelings in similar words
seeing clarification
Therapeutic Communication Techniques:
A method of making the client's broad overall meaning of the
message more understandable; to clarify the message or
confess confusion
perception checking or seeking consensual validation
Therapeutic Communication Techniques:
A method similar to clarifying that verifies the meaning of
specific words rather than the overall meaning of a message
offering self
Therapeutic Communication Techniques:
Suggesting one's presence, interest, or wish to understand the
client without making any demands or attaching conditions
giving information
,Therapeutic Communication Techniques:
Providing in simple terms and direct manner, specific, factual
information the client may or may not request
acknowledging
Therapeutic Communication Techniques:
Giving recognition, in a nonjudgmental way, of a change in
behavior, an effort the client has made, or a contribution to a
communication
clarifying time or sequence
Therapeutic Communication Techniques:
Helping the client clarify an event, situation, or happening in
relationship to time
presenting reality
Therapeutic Communication Techniques:
Helping the client to differentiate the real from the unreal
focusing
Therapeutic Communication Techniques:
Helping the client expand on and develop a topic of importance
reflecting
Therapeutic Communication Techniques:
Directing ideas, feelings, questions, or content back to clients to
enable them to explore their own ideas and feelings about a
situation
, summarizing and planning
Therapeutic Communication Techniques:
Stating the main points of a discussion to clarify the relevant
points discussed
stereotyping
Barriers to Communication:
Offering generalized and oversimplified beliefs about groups of
people that are based on experiences too limited to be valid
agreeing and disagreeing
Barriers to Communication:
Implies that the client is either right or wrong and that the
nurse is in a position to judge this
being defensive
Barriers to Communication:
Attempting to protect a person or health care services from
negative comments
challenging
Barriers to Communication:
Giving a response that makes clients prove their statement or
point of view
probing
