MNM Chapter 7 Exam With 100% Verified Answers.

Communication, Context, Relationships, and Working Norms - correct answer What are the four main cultural challenges? Avoid an us vs them mentality, Provide training to managers to meet new expectation s, foster collaboration between "home country" and offshore employees. - correct answer Tips for managing offshore: Communications - correct answer The process of transferring meanings from sender to receiver. Context - correct answer Information that surrounds a communication and helps convey the message. Explicit and low-context : and Direct - correct answer How the United States sends a message and the context culture it is in. Focused on communication Implicit an High context: And indirect - correct answer Messages are often encoded and people have to decipher them, Japan and arab countries They do not rely on language alone to communicate. Elaborate, exacting, and succinct - correct answer What are the three degrees of communication quantity. Elaborate Style - correct answer High-context societies; great deal of talking, description includes much detail, and people often repeat themselves. Arabic countries Exacting Style - correct answer England, Germany, and Sweden. Focuses on precision and the use of the right amount of words to convey the message.Low-context societies and low-uncertainty avoidance Succint Stlye - correct answer Asia, people tend to say few words and allows understatements, pauses, and silence to convey meaning. High context culture with considerable uncertainty avoidance. Contextual Style - correct answer One that focuses on the speaker and relationship of the parties. High power distance society Personal Style - correct answer Focuses on the speaker and the reduction of barriers between the parties. Common to use first names and address others informally. Low power distance, individualistic, low-context culture. Affective Stlye - correct answer Language that requires the listener to carefully note what is being said and to observe how the sender is presenting the message. Some meaning is conveyed non-verbally. Instrumental Style - correct answer Goal-oriented and focuses o the sender. The individual clearly lets the other party know what he or she wants the other party to know. Downward Communication - correct answer The transmission of information from managers to subordinate. Upward Communication - correct answer The transfer of meaning from subordinate to superior. Language, Perception, Culture, and Nonverbal communication. - correct answer What are the communication barriers? Perception - correct answer A person's view of reality. Nonverbal Communication - correct answer The transfer of meaning through means such as body language and the use of physical space. Kinesics - correct answer The study of communication through body movement and facial expression. Oculesics - correct answer The area of communication that deals with conveying messages through the use of eye contact and gaze. Haptics - correct answer Communication through the use of bodily contact. Proxemics - correct answer The study of the way that people use physical space to convey messages. Intimate distance - correct answer Distance between people that is used fro very confidential communications. Personal distance - correct answer In communicating, the physical distance used for talking with family and close friends. Social distance - correct answer In communicating, the distance used to handle most business transactions. Public distance - correct answer In communicating, the distance used when calling across the room or giving a talk to a group. Chronemics - correct answer The way in which time is used in culture Monochronic time schedule - correct answer A time schedule in which things are done in a linear fashion. Polychronic time schedule - correct answer A time schedule in which people ten to do several things at the same time and place higher value on personal involvement than on getting things done on time. Chromatics - correct answer The use of color to communicate messages. Negotiation - correct answer Bargaining with one or more parties for the purpose of arriving at a solution acceptable to all. Distributive negotiations - correct answer Bargaining that occurs when two parties with opposing goals compete over a set value. Win-lose situation Integrative negotiation - correct answer Bargaining that involves cooperation between two groups of integrate interests, create value, and invest in the agreement. Win-win situation 1. Planning 2. Interpersonal relationship building 3 Exchange task-related information 4. Persuasion 5. Agreement - correct answer What are the steps in the negotiation process? a) Location - Where should negotiations take place? If the matter is very important, most businesses will choose a neutral site. b) Time Limits - Time limits are an important negotiation tactic when one party is under a time constraint. c) Buyer-Seller Relations - How should buyers and sellers act? As noted earlier, Americans believe in being objective and trading favors. - correct answer What are some Negotiation tactics?