SALESFORCE USER EXPERIENCE DESINER EXAM 2024-2025/SALESFORCE UX
DESIGNER CERTIFICATION ACTUAL EXAM 340 QUESTIONS AND CORRECT
ANSWERS|AGRADE .
When you're in the discovery phase, what should you think about
when shaping your discovery questions?
A. Participant compensation is significant and you interview
people only outside of their work hours
B. You should always recruit the widest range of people for your
study (even if they're entirely unrelated to the focus of the problem
you're researching).
C. Each of your stakeholders' desired outcomes, so that you can
align your findings to them as closely as possible
D. The aim and scope of your study, what you're exploring , and
which people you plan to interview - ANSWER-D
Which is the best research method to help understand what people
do?
,A. Attitudinal
B. Behavioral
C. Quantitative
D. Qualitative - ANSWER-B
Cloud Kicks is adding a new product line and asks its UX designer to
conduct research to learn how its customers organize products and
services.
Which research method should be used?
A. Web analytics
B. A/B Testing
C. Card sorting
D. Eye tracking testing - ANSWER-C. Card Sorting
What is Card Sorting? - ANSWER-Card sorting is a UX research
technique in which users organize topics into groups.
Which is an important principle of the Salesforce personas?
A. They are tied to the users' titles and roles
B. They focus on users' demographic characteristics
C. They are based on users' goals, behaviors, and motivations. D.
They are based only on the things users do in the Salesforce
platform, rather than on all of their job responsibilities. - ANSWER-
C.
,Which of these can help you integrate personas into your design and
development process?
A. Send an email to the project team with all personas listed,
assuming priority and value will be obvious.
B. Make sure the project team focuses equally on all of the
personas rather than aligning on a primary persona.
C. Encourage the project team to only focus on the
revenuegenerating personas first.
D. Schedule a meeting with your colleagues to introduce the
personas, and collaborate on writing user stores. - ANSWER-D.
What is the best practice to keep prototypes as low-to-mid-fidelity
during the early stages of rapid prototyping?
A. When high-fidelity design is done, the time for feedback and
testing is over.
B. Rapid prototyping involves quick feedback and iteration so
highfidelity would be a waste of time.
C. Testers are easily distracted by high-fidelity design and
therefore feedback is minimal.
, D. Rapid prototyping tools are made to create only low-to-mid-
fidelity designs. - ANSWER-B.
What is a key consideration for using color responsibly with
accessibility in mind?
A. Ensure there's enough contrast between adjacent
colors
B. Use bright, easy-to-find colors
C. Ensure color is the only indicator of intended meaning
D. Only primary colors should be used as they are the
most accessible. - ANSWER-A.
What feature does a screen reader user commonly use to navigate
through a page?
A. Voice dictation
B. Tabbing through the design to find the right section
C. Using the Find Function
D. Heading structure - ANSWER-D.
Which two of these WCAG restrictions are crucial to follow when
designing animation for the web?
A. Minimal color contrast
B. Aspect ratio of at least 600x800
DESIGNER CERTIFICATION ACTUAL EXAM 340 QUESTIONS AND CORRECT
ANSWERS|AGRADE .
When you're in the discovery phase, what should you think about
when shaping your discovery questions?
A. Participant compensation is significant and you interview
people only outside of their work hours
B. You should always recruit the widest range of people for your
study (even if they're entirely unrelated to the focus of the problem
you're researching).
C. Each of your stakeholders' desired outcomes, so that you can
align your findings to them as closely as possible
D. The aim and scope of your study, what you're exploring , and
which people you plan to interview - ANSWER-D
Which is the best research method to help understand what people
do?
,A. Attitudinal
B. Behavioral
C. Quantitative
D. Qualitative - ANSWER-B
Cloud Kicks is adding a new product line and asks its UX designer to
conduct research to learn how its customers organize products and
services.
Which research method should be used?
A. Web analytics
B. A/B Testing
C. Card sorting
D. Eye tracking testing - ANSWER-C. Card Sorting
What is Card Sorting? - ANSWER-Card sorting is a UX research
technique in which users organize topics into groups.
Which is an important principle of the Salesforce personas?
A. They are tied to the users' titles and roles
B. They focus on users' demographic characteristics
C. They are based on users' goals, behaviors, and motivations. D.
They are based only on the things users do in the Salesforce
platform, rather than on all of their job responsibilities. - ANSWER-
C.
,Which of these can help you integrate personas into your design and
development process?
A. Send an email to the project team with all personas listed,
assuming priority and value will be obvious.
B. Make sure the project team focuses equally on all of the
personas rather than aligning on a primary persona.
C. Encourage the project team to only focus on the
revenuegenerating personas first.
D. Schedule a meeting with your colleagues to introduce the
personas, and collaborate on writing user stores. - ANSWER-D.
What is the best practice to keep prototypes as low-to-mid-fidelity
during the early stages of rapid prototyping?
A. When high-fidelity design is done, the time for feedback and
testing is over.
B. Rapid prototyping involves quick feedback and iteration so
highfidelity would be a waste of time.
C. Testers are easily distracted by high-fidelity design and
therefore feedback is minimal.
, D. Rapid prototyping tools are made to create only low-to-mid-
fidelity designs. - ANSWER-B.
What is a key consideration for using color responsibly with
accessibility in mind?
A. Ensure there's enough contrast between adjacent
colors
B. Use bright, easy-to-find colors
C. Ensure color is the only indicator of intended meaning
D. Only primary colors should be used as they are the
most accessible. - ANSWER-A.
What feature does a screen reader user commonly use to navigate
through a page?
A. Voice dictation
B. Tabbing through the design to find the right section
C. Using the Find Function
D. Heading structure - ANSWER-D.
Which two of these WCAG restrictions are crucial to follow when
designing animation for the web?
A. Minimal color contrast
B. Aspect ratio of at least 600x800
