OTM 300 Exam 1
A restaurant promising a meal in two minutes or less is attempting to cater to which part of the
customer utility function?
Timing
3 multiple choice options
Price utility includes all of the following except
transaction costs
3 multiple choice options
Previous
Play
Next
Rewind 10 seconds
Move forward 10 seconds
Unmute
0:00
/
0:15
Full screen
Brainpower
Read More
Which dimension of the customer utility function is emphasized with a restaurant's slogan, "Eat
Fresh"
Performance
3 multiple choice options
A doctor can apply operations management tools to...
improve his/her work tasks as a doctor
3 multiple choice options
Which of the following is the job of an operations manager?
Managing inventory levels
3 multiple choice options
, ... helps a firm to answer the question of how much of a product should be made or how many
customers should be served
inventory management
3 multiple choice options
for the purpose of process analysis, what is NOT an appropriate flow unit to analyze the
operation at a hair salon?
number of stylists working each day
3 multiple choice options
Which of the following is an appropriate output of a refreshment stand at a cinema?
Popcorn
3 multiple choice options
A graphical representation of a process is called a...
process flow diagram
3 multiple choice options
Ten customers visit C&A bakery from 8 a.m. to 10 a.m. The customers spend 9, 16, 21, 10, 8,
11, 9, 20, 27, and 29 minutes in the bakery. What is the average flow time (in minutes) of a
customer at this bakery?
16
3 multiple choice options
Ten customers visit C&A Bakery from 8 a.m. to 10 a.m. The customers spend 9, 16, 21, 10, 8,
11, 9, 20, 27, and 29 minutes in the bakery. What is the average flow rate of customers in this
bakery per hour?
5
3 multiple choice options
Flow rate is usually measured in the following units EXCEPT...
dollars per customer
3 multiple choice options
Twelve customers visit a small bank between 9am and 10:30 a.m. The customers spend 8, 13,
21, 16, 7, 11, 14, 19, 27, 22, 17 and 10 minutes in the bank. What is the average flow rate of
customers in this bank per hour?
A restaurant promising a meal in two minutes or less is attempting to cater to which part of the
customer utility function?
Timing
3 multiple choice options
Price utility includes all of the following except
transaction costs
3 multiple choice options
Previous
Play
Next
Rewind 10 seconds
Move forward 10 seconds
Unmute
0:00
/
0:15
Full screen
Brainpower
Read More
Which dimension of the customer utility function is emphasized with a restaurant's slogan, "Eat
Fresh"
Performance
3 multiple choice options
A doctor can apply operations management tools to...
improve his/her work tasks as a doctor
3 multiple choice options
Which of the following is the job of an operations manager?
Managing inventory levels
3 multiple choice options
, ... helps a firm to answer the question of how much of a product should be made or how many
customers should be served
inventory management
3 multiple choice options
for the purpose of process analysis, what is NOT an appropriate flow unit to analyze the
operation at a hair salon?
number of stylists working each day
3 multiple choice options
Which of the following is an appropriate output of a refreshment stand at a cinema?
Popcorn
3 multiple choice options
A graphical representation of a process is called a...
process flow diagram
3 multiple choice options
Ten customers visit C&A bakery from 8 a.m. to 10 a.m. The customers spend 9, 16, 21, 10, 8,
11, 9, 20, 27, and 29 minutes in the bakery. What is the average flow time (in minutes) of a
customer at this bakery?
16
3 multiple choice options
Ten customers visit C&A Bakery from 8 a.m. to 10 a.m. The customers spend 9, 16, 21, 10, 8,
11, 9, 20, 27, and 29 minutes in the bakery. What is the average flow rate of customers in this
bakery per hour?
5
3 multiple choice options
Flow rate is usually measured in the following units EXCEPT...
dollars per customer
3 multiple choice options
Twelve customers visit a small bank between 9am and 10:30 a.m. The customers spend 8, 13,
21, 16, 7, 11, 14, 19, 27, 22, 17 and 10 minutes in the bank. What is the average flow rate of
customers in this bank per hour?
