1.Which conditions are examples of chronic illnesses?
A. asthma, covid-19, broken arm
B. high blood pressure, flu, heart disease
C. diabetes, high blood pressure, asthma
D. arthritis, asthma, infection
2.Which conditions are examples of chronic illnesses?
A. bronchitis, cancer, diabetes
B. infection, bronchitis, broken leg
C. heart disease, pancreatitis, diabetes
D. broken arm, runny nose, high blood pressure
3.A health services coordinator is meeting with a client for the first time. The
coordinator is closely aware of which type of communication when noticing body
language, facial expression, and hand gestures?
A. verbal
B. non-verbal
C. written
D. persuasive
4.A health and human service professionals (HHSP) is working with a client that states
she cannot get to her medical appointments because she doesn't have a car. The HHSP
works with the client to determine the closest city bus route to her home that will
provide transportation to each of her visits. This is an example of which of the
following?
A. Advocacy
B. Persuasion
C. Beneficence
D. Non-maleficence
5.Which Behavioral Risk Factor Surveillance System question is applicable for
identifying a mobility disability?
A. Do you have difficulty dressing or bathing?”
B. Do you have serious difficulty hearing?”
C. “Because of a physical, mental, or emotional condition, do you have serious
difficulty concentrating, remembering, or making decisions?”
D. “Do you have serious difficulty walking or climbing stairs?”
6.Toni had a stroke last month and has paralysis on the left side of her body. This
affects her ability to speak, and move her left arm and leg. Since the intendent she has
been unable to work and will need to undergo extensive physical therapy. Which type of
disability does Toni have?
A. Short term
B. Temporary
C. Long term
D. Extensive
7.Which scenario requires short-term accommodation in a work setting?
A. Using fidget devices to manage Attention Deficit Disorder
B. Reserved parking for broken ankle
C. Shades for bright lights for cognitive disorder
D. Speech to text for left arm amputee
,8.Which scenario requires a long-term accommodation in an educational setting?
A. Desk alterations to accommodate a full-leg cast
B. Extending time allowed during testing for students with cognitive disorders
C. Note taker to accommodate dominant broken arm
D. Providing recorded lectures to a student with the flu
9.Today Kale was diagnosed with type II diabetes. He also has high blood pressure and
high cholesterol. These are examples of which of the following?
A. Comorbidities
B. Acute illness
C. Temporary disability
D. Autonomy
10.Which of the following clients is at highest risk for multiple chronic conditions?
A. 12 year old with asthma
B. 23 year old with the flu
C. 34 year old who is overweight
D. 76 year old with heart disease
11.Linda recently found out that she carries the BRCA gene and is at an increased risk
for developing breast and ovarian cancer. The health service coordinator understands
this is an example of which of the following?
A. chronic disease
B. genetic predisposition
C. disability
D. comorbidity
12.Susan G. Koman is a group who raise awareness of breast cancer. Each year they
raise money to promote breast cancer research. This is an example of which of the
following?
A. advocacy group
B. continuity of care
C. health literacy
D. plan of action
13.Which therapy is used to help an individual with a long-term physical disability
regain basic mobility and physical function.
A. Physical therapy
B. Cognitive therapy
C. Occupational therapy
D. Aromatherapy
14.A 53-year-old client presents to a local hospital complaining of a severe and sudden
chest pain. After running some tests, the doctor shares with the patient that he is
having a heart attack. What type of care should this patient receive?
A. Infectious care
B. Chronic care
C. Acute care
D. Contagious care
, 15.A 76 year- old-female is discharged from the local hospital after falling at home. The
client reports that she frequently injures herself bumping into things at home and
doesn’t have any family near by. She is unable to drive and has mismanagement of her
6 prescribed medications. Which facility should the client be referred to based on her
living conditions?
A. Hospice care facility
B. Memory care facility
C. Long-term care facility
D. Assisted living facility
16.In working with a client that shares she feels overwhelmed with all of her daily
responsibilities. When asked if she has a friend or a family member that can help her
complete some of her daily tasks the client says "I will feel guilty about asking for their
help." Which style of communication is this client using.
A. aggressive
B. assertive
C. passive
D. passive-aggressive
17.Sarah is part of an interdisciplinary team for a client who was recently diagnosed
with diabetes and has a history of seizures. During one of the meetings the neurologist
on the team says "You're out of your mind if you think that will work." Which style of
communication is this?
A. aggressive
B. assertive
C. passive
D. passive-aggressive
18.Which of the following is an example of assertive communication?
A. “Don’t worry about it!”
B. “You are always late and never think about anyone else but yourself!”
C. “What’s wrong with you? I’ve got to be somewhere!”
D. "I feel disrespected when you show up late because my time is very valuable to
me. I want us to use our time well together.”
19.Which of the following is an example of passive-aggressive communication?
A. "Don't bother, I'll just do it myself."
B. "Don't argue, just do it"
C. "I'll go with whatever the team decides"
D. "It appears that we disagree. Let's find a solution that works for both of us."
20. As you orient a new health services professional to your department you realize
which of the following actions needs further review in order to build trust with clients.
A. Announcing presence when entering room
B. Welcoming the client & family with a smile
C. Asking if there's anything the client needs
D. Providing personal opinion on what the client should do
21. After actively listening to the client’s situation the health care worker responds, "I'm
so sorry this has been so painful for you." This is an example of
A. autonomy
B. authenticity
A. asthma, covid-19, broken arm
B. high blood pressure, flu, heart disease
C. diabetes, high blood pressure, asthma
D. arthritis, asthma, infection
2.Which conditions are examples of chronic illnesses?
A. bronchitis, cancer, diabetes
B. infection, bronchitis, broken leg
C. heart disease, pancreatitis, diabetes
D. broken arm, runny nose, high blood pressure
3.A health services coordinator is meeting with a client for the first time. The
coordinator is closely aware of which type of communication when noticing body
language, facial expression, and hand gestures?
A. verbal
B. non-verbal
C. written
D. persuasive
4.A health and human service professionals (HHSP) is working with a client that states
she cannot get to her medical appointments because she doesn't have a car. The HHSP
works with the client to determine the closest city bus route to her home that will
provide transportation to each of her visits. This is an example of which of the
following?
A. Advocacy
B. Persuasion
C. Beneficence
D. Non-maleficence
5.Which Behavioral Risk Factor Surveillance System question is applicable for
identifying a mobility disability?
A. Do you have difficulty dressing or bathing?”
B. Do you have serious difficulty hearing?”
C. “Because of a physical, mental, or emotional condition, do you have serious
difficulty concentrating, remembering, or making decisions?”
D. “Do you have serious difficulty walking or climbing stairs?”
6.Toni had a stroke last month and has paralysis on the left side of her body. This
affects her ability to speak, and move her left arm and leg. Since the intendent she has
been unable to work and will need to undergo extensive physical therapy. Which type of
disability does Toni have?
A. Short term
B. Temporary
C. Long term
D. Extensive
7.Which scenario requires short-term accommodation in a work setting?
A. Using fidget devices to manage Attention Deficit Disorder
B. Reserved parking for broken ankle
C. Shades for bright lights for cognitive disorder
D. Speech to text for left arm amputee
,8.Which scenario requires a long-term accommodation in an educational setting?
A. Desk alterations to accommodate a full-leg cast
B. Extending time allowed during testing for students with cognitive disorders
C. Note taker to accommodate dominant broken arm
D. Providing recorded lectures to a student with the flu
9.Today Kale was diagnosed with type II diabetes. He also has high blood pressure and
high cholesterol. These are examples of which of the following?
A. Comorbidities
B. Acute illness
C. Temporary disability
D. Autonomy
10.Which of the following clients is at highest risk for multiple chronic conditions?
A. 12 year old with asthma
B. 23 year old with the flu
C. 34 year old who is overweight
D. 76 year old with heart disease
11.Linda recently found out that she carries the BRCA gene and is at an increased risk
for developing breast and ovarian cancer. The health service coordinator understands
this is an example of which of the following?
A. chronic disease
B. genetic predisposition
C. disability
D. comorbidity
12.Susan G. Koman is a group who raise awareness of breast cancer. Each year they
raise money to promote breast cancer research. This is an example of which of the
following?
A. advocacy group
B. continuity of care
C. health literacy
D. plan of action
13.Which therapy is used to help an individual with a long-term physical disability
regain basic mobility and physical function.
A. Physical therapy
B. Cognitive therapy
C. Occupational therapy
D. Aromatherapy
14.A 53-year-old client presents to a local hospital complaining of a severe and sudden
chest pain. After running some tests, the doctor shares with the patient that he is
having a heart attack. What type of care should this patient receive?
A. Infectious care
B. Chronic care
C. Acute care
D. Contagious care
, 15.A 76 year- old-female is discharged from the local hospital after falling at home. The
client reports that she frequently injures herself bumping into things at home and
doesn’t have any family near by. She is unable to drive and has mismanagement of her
6 prescribed medications. Which facility should the client be referred to based on her
living conditions?
A. Hospice care facility
B. Memory care facility
C. Long-term care facility
D. Assisted living facility
16.In working with a client that shares she feels overwhelmed with all of her daily
responsibilities. When asked if she has a friend or a family member that can help her
complete some of her daily tasks the client says "I will feel guilty about asking for their
help." Which style of communication is this client using.
A. aggressive
B. assertive
C. passive
D. passive-aggressive
17.Sarah is part of an interdisciplinary team for a client who was recently diagnosed
with diabetes and has a history of seizures. During one of the meetings the neurologist
on the team says "You're out of your mind if you think that will work." Which style of
communication is this?
A. aggressive
B. assertive
C. passive
D. passive-aggressive
18.Which of the following is an example of assertive communication?
A. “Don’t worry about it!”
B. “You are always late and never think about anyone else but yourself!”
C. “What’s wrong with you? I’ve got to be somewhere!”
D. "I feel disrespected when you show up late because my time is very valuable to
me. I want us to use our time well together.”
19.Which of the following is an example of passive-aggressive communication?
A. "Don't bother, I'll just do it myself."
B. "Don't argue, just do it"
C. "I'll go with whatever the team decides"
D. "It appears that we disagree. Let's find a solution that works for both of us."
20. As you orient a new health services professional to your department you realize
which of the following actions needs further review in order to build trust with clients.
A. Announcing presence when entering room
B. Welcoming the client & family with a smile
C. Asking if there's anything the client needs
D. Providing personal opinion on what the client should do
21. After actively listening to the client’s situation the health care worker responds, "I'm
so sorry this has been so painful for you." This is an example of
A. autonomy
B. authenticity
