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1. 3 definitions of trust - ANSWER
➢ Trust is the belief that others act in the interest of fairness
and social welfare rather than their own self-interest
➢ Trust is the willingness to accept vulnerability based upon
positive expectations about another's behavior
➢ Trust is an expectancy held by an individual or group that
the word, promise, verbal or written statement of another
individual or group can be relied upon
2. Trust triangle - ANSWER
-personal trust (commitment)
-truth over time (confidence)
-institutional trust and respect (respect)
3. Levels of emotional investment - ANSWER
passion for mission/leader
-altruism
-empowerment
-genuiness/truth
,-unconditional/enduring
4. Engagement/cohesion - ANSWER
-conscientious
-competent
-consistent/steadfast
-clarity
-hope
-fair
5. Cooperation - ANSWER
-mutuality
-duty
6. Violated trust
Treachery - ANSWER
-broken core values
-indignation
-betrayal
-resentment
7. Hostility - ANSWER
-toxic behaviors
-confusion
-anger/fear
-regret
-selfishness
-broken promises/lies
8. Disappointment - ANSWER
-resignation
-cynicism
-distance
-indifference
, 9. levels of commitment
interested
Aware of the basics and adding to that knowledge on a casual basis.•Non-
remarkable: the equivalent of flipping through magazines or listening to CNN
Headline News while working out at the gym.
informed
Knowledgeable as a result of persistent, intentional study.•Potential for
remarkable: subscribing to magazines, buying books, taking classes, attending to
seminar with the intention of
involved
Knowledgeable as a result of both study and activity•Evidence of desire for
remarkable: taking what they are learning and applying it to life; beginning to
make positive changes in light of recognized benefits.
immersed
Recognized as an expert or specialist•Gateway to remarkable performance: rising
above the pack, standing out in the crowd; expert/specialist status creates
desirability and indispensability.
invested
Recognized as "a" leader in the field•Consistently remarkable performance:
investing time, talent, and treasure in improving; clearly committed to education,
improvement, and continually seeking higher standards of performance.
innovative
Recognized as "the" leader in the field•Defines remarkable performance: doesn't
seek new standards as much as set new standards of excellence and remarkable
performance. Discovers new, innovative ways to increase his/her own value by
meeting the needs of others.
7 ways to increase commitment
get to know the person