NRF RISE UP LATEST 2023 ACTUAL EXAM
WITH 70 QUESTIONS AND VERIFIED CORRECT
ANSWERS/GRADED A+
A customer purchased a pair of pants at a department store. The salesperson fitted them and marked
where to put them. When the customer picked the pants up, they were too short. He tells the
salesperson he can't wear them like that and asks to have them changed. How should the salesperson
respond? - ANSWER>>Apologize, admit there was a mistake made, and assure the customer the
situation will be quickly resolved.
Why is it important for you to show how your store's products compare to a competitor's products? -
ANSWER>>To highlight the differences between your products and the competitor's
After eating a delicious meal at a restaurant, a customer fills out the survey card that is on the table. The
customer marks that the food and service were great. which of the following describes the benefit of
this type of customer contact? - ANSWER>>Makes customer feedback easy
What is the best way to deal with negative customer feedback posted in a customer survey on social
media? - ANSWER>>Encourage the feedback and think of the comments as free market research
A customer returns a laptop and tells you one of the features isn't working. You are familiar with that
laptop and its features. What should you do FIRST? - ANSWER>>Test the customer's laptop and see if
there is a problem with the feature
What question should sales associates ask themselves when studying competitor's products and
services? - ANSWER>>Why would I buy my own company's products or services over a competitor's?
Which of these BEST describes product demonstrations? - ANSWER>>Opportunity to provide a full
understanding of all the relevant features of the product
A customer asks you to help her find curtains for her apartment. She finds the perfect color and fabric,
but her windows are not a standard size. There is a custom drapery department in your store. What
should your BEST response to the customer be? - ANSWER>>I can make an appointment for you with
our custom drapery department if you like
How should you introduce your loyalty program to a customer when you are finalizing a sale? -
ANSWER>>Ask the customer if he or she is a loyal shopper
, An error message appears when the cashier rings up a sale. Information on operating the register is
available at each register. The manager is nearby helping another customer. What should the cashier do
FIRST? - ANSWER>>Politely interrupt the manager and ask what to do
What should you do when you have a customer who has a problem with a product or service that your
store offers? - ANSWER>>Listen, and let the customer explain the problem then determine a satisfactory
solution
Which is the BEST reason for a salesperson to test and sample a product before it goes on display? -
ANSWER>>To make it easier to demonstrate and sell products.
A salesperson is helping one person when another comes to the counter. What should the salesperson
do? - ANSWER>>Acknowledge the second customer, but continue completing the sale with the first
customer
A customer is shopping for a replacement refrigerator and has decided on a style and model and is ready
to make a purchase. What's the BEST response the sales associate can give to the customer to ensure a
good experience? - ANSWER>>Excellent choice. This model might be a bit more complicated to install.
Would you like me to go over our delivery and install options so we can make sure you have everything
you will need?
Which of the following Open-ended questions BEST helps a sales associate determine what kind of
television is appropriate for a customer? - ANSWER>>What did you like or dislike about your last
television?
A small-business owner explains to a sales associate that he needs a new computer system to handle the
growing business functions. The customer looks at a few low-cost computers. After talking to the
customer, the sales associate sees that a more expensive computer would be better for the needs of the
businesses continued growth. Which is the BEST strategy for the associate to use when providing this
recommendation to the customer? - ANSWER>>Explain the features and long-term benefits of the more
expensive computer, and how it will save money in the long-term and allow for future growth
You have arranged samples of a new line of baked goods. Customers are complaining to you at the
register that a child is touching all of the samples. You don't see the child's parents anywhere. Which
should you do? - ANSWER>>Ask another associate for help in moving the samples out of the child's
reach
Which is the BEST reason for a sales associate to know the store's promotions and advertising? -
ANSWER>>To ANSWER customers' questions about price and location of the sale items
WITH 70 QUESTIONS AND VERIFIED CORRECT
ANSWERS/GRADED A+
A customer purchased a pair of pants at a department store. The salesperson fitted them and marked
where to put them. When the customer picked the pants up, they were too short. He tells the
salesperson he can't wear them like that and asks to have them changed. How should the salesperson
respond? - ANSWER>>Apologize, admit there was a mistake made, and assure the customer the
situation will be quickly resolved.
Why is it important for you to show how your store's products compare to a competitor's products? -
ANSWER>>To highlight the differences between your products and the competitor's
After eating a delicious meal at a restaurant, a customer fills out the survey card that is on the table. The
customer marks that the food and service were great. which of the following describes the benefit of
this type of customer contact? - ANSWER>>Makes customer feedback easy
What is the best way to deal with negative customer feedback posted in a customer survey on social
media? - ANSWER>>Encourage the feedback and think of the comments as free market research
A customer returns a laptop and tells you one of the features isn't working. You are familiar with that
laptop and its features. What should you do FIRST? - ANSWER>>Test the customer's laptop and see if
there is a problem with the feature
What question should sales associates ask themselves when studying competitor's products and
services? - ANSWER>>Why would I buy my own company's products or services over a competitor's?
Which of these BEST describes product demonstrations? - ANSWER>>Opportunity to provide a full
understanding of all the relevant features of the product
A customer asks you to help her find curtains for her apartment. She finds the perfect color and fabric,
but her windows are not a standard size. There is a custom drapery department in your store. What
should your BEST response to the customer be? - ANSWER>>I can make an appointment for you with
our custom drapery department if you like
How should you introduce your loyalty program to a customer when you are finalizing a sale? -
ANSWER>>Ask the customer if he or she is a loyal shopper
, An error message appears when the cashier rings up a sale. Information on operating the register is
available at each register. The manager is nearby helping another customer. What should the cashier do
FIRST? - ANSWER>>Politely interrupt the manager and ask what to do
What should you do when you have a customer who has a problem with a product or service that your
store offers? - ANSWER>>Listen, and let the customer explain the problem then determine a satisfactory
solution
Which is the BEST reason for a salesperson to test and sample a product before it goes on display? -
ANSWER>>To make it easier to demonstrate and sell products.
A salesperson is helping one person when another comes to the counter. What should the salesperson
do? - ANSWER>>Acknowledge the second customer, but continue completing the sale with the first
customer
A customer is shopping for a replacement refrigerator and has decided on a style and model and is ready
to make a purchase. What's the BEST response the sales associate can give to the customer to ensure a
good experience? - ANSWER>>Excellent choice. This model might be a bit more complicated to install.
Would you like me to go over our delivery and install options so we can make sure you have everything
you will need?
Which of the following Open-ended questions BEST helps a sales associate determine what kind of
television is appropriate for a customer? - ANSWER>>What did you like or dislike about your last
television?
A small-business owner explains to a sales associate that he needs a new computer system to handle the
growing business functions. The customer looks at a few low-cost computers. After talking to the
customer, the sales associate sees that a more expensive computer would be better for the needs of the
businesses continued growth. Which is the BEST strategy for the associate to use when providing this
recommendation to the customer? - ANSWER>>Explain the features and long-term benefits of the more
expensive computer, and how it will save money in the long-term and allow for future growth
You have arranged samples of a new line of baked goods. Customers are complaining to you at the
register that a child is touching all of the samples. You don't see the child's parents anywhere. Which
should you do? - ANSWER>>Ask another associate for help in moving the samples out of the child's
reach
Which is the BEST reason for a sales associate to know the store's promotions and advertising? -
ANSWER>>To ANSWER customers' questions about price and location of the sale items
