ASQ: CQIA EXAM QUESTIONS AND ANSWERS
External Suppliers - Answers-Reduced costs in inspections may result from a quality
organization's established partnership with EXTERNAL SUPPLIERS
Must be (Kano model) - Answers-Example: interest rates go down, the number of
mortgage loans obtained goes up.
Feigenbaum's 4 deadly sins - Answers-Producing overseas, Confining quality to the
factory, Wishful thinking, hot house quality
3 phases of organizational planning - Answers-Strategic planning, tactical planning,
operational planning
Storming - Answers-A period of high emotionality and tension among team members
(Ex: Team expectations tend to be clarified and further elaborated and attention begins
to shift toward obstacles standing in the way of team goals)
PFMEA (Process Failure Mode Effects Analysis) - Answers-Allows an organization to
eliminate or control the potential for critical process failures in a system
Crosby steps - Answers-Management commitment, education and training,
measurements, cost of quality, quality awareness, corrective action, zero defects, goat
setting, recognition
Quality improvement - Answers-Actions to change the performance of a process
Team leader - Answers-Responsible for communication with management and keeping
project on budget
Champion - Answers-Responsible for getting management to support the team activities
Prevention costs - Answers-Cost of Poor quality aimed toward reducing number of
defects generated by a process; associated with planned process improvement
implementation
7 Quality tools = Who? - Answers-Kaoru Ishikawa
Enterprise risk example - Answers-Example: Legal action
Staffing the team = who? - Answers-Team leader
Feigenbaum's categories of quality costs - Answers-Appraisal, Internal and external
failures, Prevention
, Juran's trilogy - Answers-Quality planning, quality control, quality improvement
DMAIC: Measure stage - Answers-Baseline data is obtained on current process
performance and the variables that impact that performance
Design of experiments - Answers-A Six Sigma method that allows for a great deal of
information to be analyzed with a minimum number of experiments
Histogram: vertical axis - Answers-Frequency of occurrence
Crosby's 4 absolutes - Answers-1. Conformance to requirements is the only definition of
quality 2. What causes quality is prevention, not appraisal 3. Zero defects is the only
acceptable performance standard 4. The price of nonconformance is how quality should
be measured
Attribute Control Chart - Answers-Example: attribute p-Chart where a percentage is
taken based on the observed results
Control charts - Answers-Shows performance of a process over time to perform within
determined performance limits
Pareto chart - Answers-Used to compare many errors to a total effect
Process reengineering - Answers-Phase that calls for complete redesign of a process
without having to define the current process
Ishikawa diagrams - Answers-Used to organize and display the interrelationships of
various theories of the root cause of a problem
Employee Benefit of quality - Answers-Result from use of quality tools and methods in
organization to improve quality of products and services; high level of personal
satisfaction
Scatter diagram - Answers-Plots two variables in a single graphic to show whether or
not a correlation relationship exists not that one variable may or may not be causing to
other
Histogram: Skewed distribution - Answers-Distribution has shifted off target in one
direction
Control Chart - Answers-Shows the capability of a process over time to perform within
determined performance limits. To ensure process an meet customer specification,
control limits must be inside specification limits.
Commodity performance index - Answers-Used when there is no past performance
history
External Suppliers - Answers-Reduced costs in inspections may result from a quality
organization's established partnership with EXTERNAL SUPPLIERS
Must be (Kano model) - Answers-Example: interest rates go down, the number of
mortgage loans obtained goes up.
Feigenbaum's 4 deadly sins - Answers-Producing overseas, Confining quality to the
factory, Wishful thinking, hot house quality
3 phases of organizational planning - Answers-Strategic planning, tactical planning,
operational planning
Storming - Answers-A period of high emotionality and tension among team members
(Ex: Team expectations tend to be clarified and further elaborated and attention begins
to shift toward obstacles standing in the way of team goals)
PFMEA (Process Failure Mode Effects Analysis) - Answers-Allows an organization to
eliminate or control the potential for critical process failures in a system
Crosby steps - Answers-Management commitment, education and training,
measurements, cost of quality, quality awareness, corrective action, zero defects, goat
setting, recognition
Quality improvement - Answers-Actions to change the performance of a process
Team leader - Answers-Responsible for communication with management and keeping
project on budget
Champion - Answers-Responsible for getting management to support the team activities
Prevention costs - Answers-Cost of Poor quality aimed toward reducing number of
defects generated by a process; associated with planned process improvement
implementation
7 Quality tools = Who? - Answers-Kaoru Ishikawa
Enterprise risk example - Answers-Example: Legal action
Staffing the team = who? - Answers-Team leader
Feigenbaum's categories of quality costs - Answers-Appraisal, Internal and external
failures, Prevention
, Juran's trilogy - Answers-Quality planning, quality control, quality improvement
DMAIC: Measure stage - Answers-Baseline data is obtained on current process
performance and the variables that impact that performance
Design of experiments - Answers-A Six Sigma method that allows for a great deal of
information to be analyzed with a minimum number of experiments
Histogram: vertical axis - Answers-Frequency of occurrence
Crosby's 4 absolutes - Answers-1. Conformance to requirements is the only definition of
quality 2. What causes quality is prevention, not appraisal 3. Zero defects is the only
acceptable performance standard 4. The price of nonconformance is how quality should
be measured
Attribute Control Chart - Answers-Example: attribute p-Chart where a percentage is
taken based on the observed results
Control charts - Answers-Shows performance of a process over time to perform within
determined performance limits
Pareto chart - Answers-Used to compare many errors to a total effect
Process reengineering - Answers-Phase that calls for complete redesign of a process
without having to define the current process
Ishikawa diagrams - Answers-Used to organize and display the interrelationships of
various theories of the root cause of a problem
Employee Benefit of quality - Answers-Result from use of quality tools and methods in
organization to improve quality of products and services; high level of personal
satisfaction
Scatter diagram - Answers-Plots two variables in a single graphic to show whether or
not a correlation relationship exists not that one variable may or may not be causing to
other
Histogram: Skewed distribution - Answers-Distribution has shifted off target in one
direction
Control Chart - Answers-Shows the capability of a process over time to perform within
determined performance limits. To ensure process an meet customer specification,
control limits must be inside specification limits.
Commodity performance index - Answers-Used when there is no past performance
history
