©SIRJOEL EXAM SOLUTIONS
10/7/2024 11:03AM
ServiceNow CIS - SAM (Software Asset
Management) Exam Questions With Correct
Answers
The user's manager must approve or decline the reclamation. - answer✔A user is notified their
software install has been flagged for reclamation. The user declines approval. What is the next
step in the workflow?
a) Nothing happens.
b) The user's manager must approve or decline the reclamation.
c) The reclamation candidate is removed from the candidate list.
d) The software is reclaimed since it was not in use.
sam_user - answer✔Which default role has access to the Software Asset application, but has
limited access to its administrative features?
a) sam_developer
b) sam
c) sam_user
, ©SIRJOEL EXAM SOLUTIONS
10/7/2024 11:03AM
d) sam_admin
Purchased rights should be less than 20 - answer✔Which of the following is NOT a valid
entitlement import error?
a) Publisher Part Number not found
b) Publisher Part Number and Software Model not found
c) Multiple software models found for the Publisher Part Number
d) Import template customized resulting in one or many fields being invalid
e) Purchased rights should be less than 20
sam_user - answer✔By default, which ServiceNow role can view reconciliation results?
a) sam_reconcile_user
b) sam_user
c) sam_viewer
d) sam_cmdb_user
a) Create Allocations
c) Remove Allocations
d) Purchase Rights
, ©SIRJOEL EXAM SOLUTIONS
10/7/2024 11:03AM
f) Remove Unlicensed Installs - answer✔Which of the following remediation options may be
available after a reconciliation has been run? (select 4)
a) Create Allocations
b) Create New Model
c) Remove Allocations
d) Purchase Rights
e) Remove Entitlements
f) Remove Unlicensed Installs
Remove unlicensed installations - answer✔In addition to creating a new purchase order for
software licenses, additional remediation options are available in Software Model results to:
a) Update license metrics
b) Create allocations
c) Remove unlicensed installations
d) Remove software products
a) Total Spend
c) True-up Cost
d) Potential Savings
, ©SIRJOEL EXAM SOLUTIONS
10/7/2024 11:03AM
f) Over-licensed amount - answer✔Which of the following calculations are provided for
publishers on the license workbench?
(Select four.)
a) Total Spend
b) Number of unlicensed installs
c) True-up Cost
d) Potential Savings
e) License Metric Results
f) Over-licensed amount
Software Entitlement - answer✔The license metric field is by default, displayed on which record
form within ServiceNow?
a) Software Model
b) Software Allocations
c) Software Entitlement
d) Software Types
Fully normalized - answer✔Which of the following is an invalid software normalization status?
a) New
10/7/2024 11:03AM
ServiceNow CIS - SAM (Software Asset
Management) Exam Questions With Correct
Answers
The user's manager must approve or decline the reclamation. - answer✔A user is notified their
software install has been flagged for reclamation. The user declines approval. What is the next
step in the workflow?
a) Nothing happens.
b) The user's manager must approve or decline the reclamation.
c) The reclamation candidate is removed from the candidate list.
d) The software is reclaimed since it was not in use.
sam_user - answer✔Which default role has access to the Software Asset application, but has
limited access to its administrative features?
a) sam_developer
b) sam
c) sam_user
, ©SIRJOEL EXAM SOLUTIONS
10/7/2024 11:03AM
d) sam_admin
Purchased rights should be less than 20 - answer✔Which of the following is NOT a valid
entitlement import error?
a) Publisher Part Number not found
b) Publisher Part Number and Software Model not found
c) Multiple software models found for the Publisher Part Number
d) Import template customized resulting in one or many fields being invalid
e) Purchased rights should be less than 20
sam_user - answer✔By default, which ServiceNow role can view reconciliation results?
a) sam_reconcile_user
b) sam_user
c) sam_viewer
d) sam_cmdb_user
a) Create Allocations
c) Remove Allocations
d) Purchase Rights
, ©SIRJOEL EXAM SOLUTIONS
10/7/2024 11:03AM
f) Remove Unlicensed Installs - answer✔Which of the following remediation options may be
available after a reconciliation has been run? (select 4)
a) Create Allocations
b) Create New Model
c) Remove Allocations
d) Purchase Rights
e) Remove Entitlements
f) Remove Unlicensed Installs
Remove unlicensed installations - answer✔In addition to creating a new purchase order for
software licenses, additional remediation options are available in Software Model results to:
a) Update license metrics
b) Create allocations
c) Remove unlicensed installations
d) Remove software products
a) Total Spend
c) True-up Cost
d) Potential Savings
, ©SIRJOEL EXAM SOLUTIONS
10/7/2024 11:03AM
f) Over-licensed amount - answer✔Which of the following calculations are provided for
publishers on the license workbench?
(Select four.)
a) Total Spend
b) Number of unlicensed installs
c) True-up Cost
d) Potential Savings
e) License Metric Results
f) Over-licensed amount
Software Entitlement - answer✔The license metric field is by default, displayed on which record
form within ServiceNow?
a) Software Model
b) Software Allocations
c) Software Entitlement
d) Software Types
Fully normalized - answer✔Which of the following is an invalid software normalization status?
a) New
