What are IOM's six aims to guide improvements? - ANSWER Safe,
Timely, Efficient, Effective, Equitable, Patient-centered
Define the acronym STEEEP - ANSWER - Safe (avoiding injuries to
patients caused by the care that is intended to help them)
- Timely (reducing waits and sometimes harmful delays for those who
receive and give care)
- Effective (providing services based on scientific knowledge to all who
could benefit and refraining from providing services to those not likely to
benefit)
- Efficient (avoiding waste of equipment, supplies, ideas, and energy)
- Equitable (providing care that does not vary in quality because of
personal characteristics such as gender, ethnicity, geographic location,
and socioeconomic status)
- Patient-centered (care that is respectful of and responsive to individual
patient preferences, needs, and values, and ensuring that patient values
guide all clinical decisions)
Provides objective, timely, authoritative information and advice regarding
health and science policy to government, the corporate sector, the
professions, and the public - ANSWER IOM
What are the 10 simple rules to guide improvements? - ANSWER - care
based on continuous healing relationships
- care customized to patient needs and values
- the patient is the source of control
- knowledge is shared and information flows freely
- decisions making is evidence based
- safety is a system property
- Transparency is necessary (information should be available for patients
and families, like the systems performance on safety, patient
satisfaction)
- needs are anticipated
, - waste is continually decreased
- cooperation among clinicians is a priority
What principles do the terms (quality management, total quality
management, continuous quality improvement, statistical process
control, and performance improvement) embody? - ANSWER
Assessment and improvement of work processes while focusing on what
customers want and need.
What are the three cornerstones (features it depends on) of Quality
Management? - ANSWER 1. Quality
2. Scientific approach
3. "All one TEAM"
Who defines the Quality of health care? - ANSWER The Customer
(Patient) defines quality
individual or group who relies on an organization to provide a product or
service - ANSWER Customer
How is quality defined by the customer? - ANSWER - the customers pay
attention to both personal interactions and products or services
- if the bundle of products or services provided is seen as a good value,
then customer loyalty is enhanced
what is the scientific approach? - ANSWER 2nd cornerstone of QM
- to make significant improvements in an organization's processes,
decisions must be based on sound, valid data, and
- the people managing the processes must have a clear understanding
of the nature of variation in processes.
What is a process? - ANSWER is a series of linked steps necessary to
accomplish work
the differences in how the steps in the process might be accomplished
and/or the variables that may affect each step in the process - ANSWER
Variation
Timely, Efficient, Effective, Equitable, Patient-centered
Define the acronym STEEEP - ANSWER - Safe (avoiding injuries to
patients caused by the care that is intended to help them)
- Timely (reducing waits and sometimes harmful delays for those who
receive and give care)
- Effective (providing services based on scientific knowledge to all who
could benefit and refraining from providing services to those not likely to
benefit)
- Efficient (avoiding waste of equipment, supplies, ideas, and energy)
- Equitable (providing care that does not vary in quality because of
personal characteristics such as gender, ethnicity, geographic location,
and socioeconomic status)
- Patient-centered (care that is respectful of and responsive to individual
patient preferences, needs, and values, and ensuring that patient values
guide all clinical decisions)
Provides objective, timely, authoritative information and advice regarding
health and science policy to government, the corporate sector, the
professions, and the public - ANSWER IOM
What are the 10 simple rules to guide improvements? - ANSWER - care
based on continuous healing relationships
- care customized to patient needs and values
- the patient is the source of control
- knowledge is shared and information flows freely
- decisions making is evidence based
- safety is a system property
- Transparency is necessary (information should be available for patients
and families, like the systems performance on safety, patient
satisfaction)
- needs are anticipated
, - waste is continually decreased
- cooperation among clinicians is a priority
What principles do the terms (quality management, total quality
management, continuous quality improvement, statistical process
control, and performance improvement) embody? - ANSWER
Assessment and improvement of work processes while focusing on what
customers want and need.
What are the three cornerstones (features it depends on) of Quality
Management? - ANSWER 1. Quality
2. Scientific approach
3. "All one TEAM"
Who defines the Quality of health care? - ANSWER The Customer
(Patient) defines quality
individual or group who relies on an organization to provide a product or
service - ANSWER Customer
How is quality defined by the customer? - ANSWER - the customers pay
attention to both personal interactions and products or services
- if the bundle of products or services provided is seen as a good value,
then customer loyalty is enhanced
what is the scientific approach? - ANSWER 2nd cornerstone of QM
- to make significant improvements in an organization's processes,
decisions must be based on sound, valid data, and
- the people managing the processes must have a clear understanding
of the nature of variation in processes.
What is a process? - ANSWER is a series of linked steps necessary to
accomplish work
the differences in how the steps in the process might be accomplished
and/or the variables that may affect each step in the process - ANSWER
Variation
