1. According to the Institute of Medicine's (IOM) 2000 report, how many
customers die each year as a result of hospital-related mistakes?
A) 2,500
Answer: C) 98,000, not D) 135,000.
2. Which of the following beliefs is the foundation for overall quality
improvement?
A) Improved healthcare quality will be driven by client happiness.
B) Higher-quality services lead to greater market share than lower-quality
competitors.
C) Errors in systems, processes, and situations might result in injury or death for
customers.
Implementing safety systems at the point of care delivery in healthcare
organizations can improve quality of treatment and reduce morbidity and
mortality rates. - ANSWER B) Higher-quality service will lead to a larger
market share than lower-quality services.
3. Which effort aims to provide prelicensure nursing students with knowledge,
skills, and attitudes that will ensure the quality and safety of healthcare
delivery?
A) Sigma Six.
B) Case Management C) Nurse Quality and Safety Training
D) Competency Outcomes and Performance Assessment Model - Answer: C)
Quality and Safety Education for Nurses
4. A blame-free nursing culture improves quality and safety by assessing system
faults and identifying areas for improvement.
B) Identifying deviations from set plans for clients.
C) Absolving employees of accountability for errors.
, D) Improving health care efficiency. - ANSWER A): Analyzing system errors
to discover potential improvements.
5. Research suggests that higher levels of ongoing education correlate with
better quality of treatment.
B) Increased nursing education.
C) Additional nursing experience.
D) Obtaining specialty credentials. - ANSWER A) Increased levels of
continued education.
6. Beginning in the fall of 2007, Medicare no longer compensates for hospital
errors that were reasonably preventable. These incidents are referred to as: A)
National Client Safety Goals.
B) Benchmarks.
C) Quality indicators.
D) Never Events. - ANSWER D: Never Events.
7. The Joint Commission mandates National Client Safety Goals to improve
hospital quality and safety by prioritizing these objectives in client care.
B) Improving reimbursement.
C) Identifying and reporting errors.
D) Evaluate actual performance against performance standards. - Answer A:
Prioritizing these aims in client care.
8. The study that tracks events that contribute to errors, identifies problematic
systems and processes, and provides a plan to prevent future errors in a blame-
free environment is called:
A) Leapfrog.
B) Case Management.
C) Quality improvement.
D) Conduct root-cause analysis. - ANSWER D: Root cause analysis.
9. Client care surveys that provide a comparison of comparable client
satisfaction statistics from similar institutions in efforts to promote openness of
quality care are an example of:
A) Total quality management.
B) Continuous quality improvement.
C) Benchmarking.
customers die each year as a result of hospital-related mistakes?
A) 2,500
Answer: C) 98,000, not D) 135,000.
2. Which of the following beliefs is the foundation for overall quality
improvement?
A) Improved healthcare quality will be driven by client happiness.
B) Higher-quality services lead to greater market share than lower-quality
competitors.
C) Errors in systems, processes, and situations might result in injury or death for
customers.
Implementing safety systems at the point of care delivery in healthcare
organizations can improve quality of treatment and reduce morbidity and
mortality rates. - ANSWER B) Higher-quality service will lead to a larger
market share than lower-quality services.
3. Which effort aims to provide prelicensure nursing students with knowledge,
skills, and attitudes that will ensure the quality and safety of healthcare
delivery?
A) Sigma Six.
B) Case Management C) Nurse Quality and Safety Training
D) Competency Outcomes and Performance Assessment Model - Answer: C)
Quality and Safety Education for Nurses
4. A blame-free nursing culture improves quality and safety by assessing system
faults and identifying areas for improvement.
B) Identifying deviations from set plans for clients.
C) Absolving employees of accountability for errors.
, D) Improving health care efficiency. - ANSWER A): Analyzing system errors
to discover potential improvements.
5. Research suggests that higher levels of ongoing education correlate with
better quality of treatment.
B) Increased nursing education.
C) Additional nursing experience.
D) Obtaining specialty credentials. - ANSWER A) Increased levels of
continued education.
6. Beginning in the fall of 2007, Medicare no longer compensates for hospital
errors that were reasonably preventable. These incidents are referred to as: A)
National Client Safety Goals.
B) Benchmarks.
C) Quality indicators.
D) Never Events. - ANSWER D: Never Events.
7. The Joint Commission mandates National Client Safety Goals to improve
hospital quality and safety by prioritizing these objectives in client care.
B) Improving reimbursement.
C) Identifying and reporting errors.
D) Evaluate actual performance against performance standards. - Answer A:
Prioritizing these aims in client care.
8. The study that tracks events that contribute to errors, identifies problematic
systems and processes, and provides a plan to prevent future errors in a blame-
free environment is called:
A) Leapfrog.
B) Case Management.
C) Quality improvement.
D) Conduct root-cause analysis. - ANSWER D: Root cause analysis.
9. Client care surveys that provide a comparison of comparable client
satisfaction statistics from similar institutions in efforts to promote openness of
quality care are an example of:
A) Total quality management.
B) Continuous quality improvement.
C) Benchmarking.
