Lisa is the general manager of a global manufacturing company. She
wants to give one of her managers an "Employee of the Year" award.
Which manager should she choose if she is looking for the employee
with the highest level of competence? - ANSWER The manager who
develops effective action plans to achieve team goals
What is true about competence in the workplace? - ANSWER (NOT: It
increases when individuals focus on connecting with others.)
Which action will help a manager establish a sense of caring? -
ANSWER holding regular meetings to ask about employee concerns
What can the FAIR test help you avoid? - ANSWER being disrespectful
to other people
The is the purchasing manager for a lawn equipment manufacturer
knows he could save the company money by using cheaper steel when
fabricating parts but he says, "Our customers count on us to provide a
durable product. I do not want to let them down." What quality does this
demonstrate? - ANSWER character
What is the key characteristic of the post-trust era? - ANSWER (NOT:
The majority of employees have faith in their leaders and colleagues at
work.)
Gustaf is an editorial manager at a greeting card company. He wants to
give one of his supervisors an "Employee of the Year" award. Which
supervisor should he choose if he is looking for an employee with a
strong sense of caring? - ANSWER The employee who helps her
employees develop the skills that will allow them to advance
,Jessa works for a wealth management firm. She discloses a client's
confidential information publicly. This action is an example of a -
ANSWER business ethics violation.
Bryan's boss told him that he needs to demonstrate more competence
on the job. What action will help him do so? - ANSWER setting specific
work goals and achieving them
The post-trust era means that managers and executives often have to
focus on - ANSWER establishing their credibility.
Dina is director of human resources, and as such she is tasked with
creating a document that states the company's most important values
and rules of conduct. This is called - ANSWER a code of conduct.
The post-trust era is a period of time - ANSWER when people have lost
the trust they once had in the business community.
Which statement is true of character? - ANSWER It is central in
establishing trust.
In one study, nearly 80 percent of students surveyed felt that ________
was not a serious offense. - ANSWER Internet plagiarism
During performance evaluations, the department manager is consistently
praised for her ability to see how corporate decisions will affect
stakeholders. What does this characteristic demonstrate? - ANSWER
(NOT: competence)
Pashma saw her best friend, Liz, take office supplies from the
workplace. Liz said it was no big deal, and Pashma didn't want to turn
her in, but she knew it was ethically wrong and felt guilty that she was
being disloyal to the company. Pashma discovered that making the right
choice isn't always easy. This is an example of - ANSWER an ethical
dilemma
While the department manager is well-known for his ability to bring in
new business and maintain an efficient staff, there are rumors that his
,treatment of recent hires is demeaning and causing many of them to
leave the company. In this situation, the manager's corporate values and
personal values do not seem to align and demonstrate a lack of -
ANSWER integrity
Which communication technique shows that someone has a team
orientation? - ANSWER using the pronouns "you" and "we" to discuss
goals and needs
The general manager of a recycling facility wants to give one of her
employees an "Employee of the Year" award. Which individual should
she choose if she is looking for an employee with a strong sense of
ethics? - ANSWER The employee who shares all relevant information
with stakeholders
Performing at the highest standards, not just for oneself, but for the
team, for the supervisor, for the consumer, and for the company's
shareholders, indicates a sense of - ANSWER accountability.
Kim intends to say something to her employee to explain why he is
being transferred to a new project. The thought that Kim intends to
communicate is known as - ANSWER meaning.
When Lori found out her product concept was rejected, she stormed into
her boss's office and yelled at him. Lori was experiencing emotional -
ANSWER hijacking.
Which employee demonstrates optimistic behavior? - ANSWER Nicole
was told to redo the report because she failed to include all the sales
figures. She took this as a learning experience and knows she will not
make that mistake again
Which employee demonstrates high empathy during interpersonal
communication? - ANSWER The employee who directs conversations to
topics that focus on the needs of others.
Collin believes that his employee reacted poorly to the company's post-
COVID demands that employees return to the office at least three days
, a week because she cares for an elderly parent and is concerned about
their health. In this situation, Collin is using _____ to understand the
employee's behavior. - ANSWER (NOT:active listening)
Heidi was once robbed at the train station, so now every time she enters
the train station she starts to shake and feel afraid. For Heidi, the train
station is a - ANSWER trigger
Which of these is a domain of emotional intelligence? - ANSWER self-
management
Which term involves having the discipline to hold off on current urges in
order to meet long-term intentions? - ANSWER self-management
All outgoing messages are encoded and all incoming messages are
decoded through - ANSWER a filter of lifetime experiences.
Which term best describes the process of sending and receiving verbal
and nonverbal messages between two or more people? - ANSWER
interpersonal communication process
________ is the process of interpreting messages from others into
meaning. - ANSWER Decoding
Which employee demonstrates low self-management during
interpersonal communication? - ANSWER The employee who frequently
vents frustrations without a constructive work purpose
________ noise occurs when communicators apply different meanings
to the same words or phrases. - ANSWER Semantic
Which employee demonstrates the active listening skill of clarifying? -
ANSWER (NOT: The employee who asks questions that demonstrate
her desire to understand other points of view.)
Anita was trying to participate in a Zoom call for work but she had
trouble concentrating because there was a construction crew making
wants to give one of her managers an "Employee of the Year" award.
Which manager should she choose if she is looking for the employee
with the highest level of competence? - ANSWER The manager who
develops effective action plans to achieve team goals
What is true about competence in the workplace? - ANSWER (NOT: It
increases when individuals focus on connecting with others.)
Which action will help a manager establish a sense of caring? -
ANSWER holding regular meetings to ask about employee concerns
What can the FAIR test help you avoid? - ANSWER being disrespectful
to other people
The is the purchasing manager for a lawn equipment manufacturer
knows he could save the company money by using cheaper steel when
fabricating parts but he says, "Our customers count on us to provide a
durable product. I do not want to let them down." What quality does this
demonstrate? - ANSWER character
What is the key characteristic of the post-trust era? - ANSWER (NOT:
The majority of employees have faith in their leaders and colleagues at
work.)
Gustaf is an editorial manager at a greeting card company. He wants to
give one of his supervisors an "Employee of the Year" award. Which
supervisor should he choose if he is looking for an employee with a
strong sense of caring? - ANSWER The employee who helps her
employees develop the skills that will allow them to advance
,Jessa works for a wealth management firm. She discloses a client's
confidential information publicly. This action is an example of a -
ANSWER business ethics violation.
Bryan's boss told him that he needs to demonstrate more competence
on the job. What action will help him do so? - ANSWER setting specific
work goals and achieving them
The post-trust era means that managers and executives often have to
focus on - ANSWER establishing their credibility.
Dina is director of human resources, and as such she is tasked with
creating a document that states the company's most important values
and rules of conduct. This is called - ANSWER a code of conduct.
The post-trust era is a period of time - ANSWER when people have lost
the trust they once had in the business community.
Which statement is true of character? - ANSWER It is central in
establishing trust.
In one study, nearly 80 percent of students surveyed felt that ________
was not a serious offense. - ANSWER Internet plagiarism
During performance evaluations, the department manager is consistently
praised for her ability to see how corporate decisions will affect
stakeholders. What does this characteristic demonstrate? - ANSWER
(NOT: competence)
Pashma saw her best friend, Liz, take office supplies from the
workplace. Liz said it was no big deal, and Pashma didn't want to turn
her in, but she knew it was ethically wrong and felt guilty that she was
being disloyal to the company. Pashma discovered that making the right
choice isn't always easy. This is an example of - ANSWER an ethical
dilemma
While the department manager is well-known for his ability to bring in
new business and maintain an efficient staff, there are rumors that his
,treatment of recent hires is demeaning and causing many of them to
leave the company. In this situation, the manager's corporate values and
personal values do not seem to align and demonstrate a lack of -
ANSWER integrity
Which communication technique shows that someone has a team
orientation? - ANSWER using the pronouns "you" and "we" to discuss
goals and needs
The general manager of a recycling facility wants to give one of her
employees an "Employee of the Year" award. Which individual should
she choose if she is looking for an employee with a strong sense of
ethics? - ANSWER The employee who shares all relevant information
with stakeholders
Performing at the highest standards, not just for oneself, but for the
team, for the supervisor, for the consumer, and for the company's
shareholders, indicates a sense of - ANSWER accountability.
Kim intends to say something to her employee to explain why he is
being transferred to a new project. The thought that Kim intends to
communicate is known as - ANSWER meaning.
When Lori found out her product concept was rejected, she stormed into
her boss's office and yelled at him. Lori was experiencing emotional -
ANSWER hijacking.
Which employee demonstrates optimistic behavior? - ANSWER Nicole
was told to redo the report because she failed to include all the sales
figures. She took this as a learning experience and knows she will not
make that mistake again
Which employee demonstrates high empathy during interpersonal
communication? - ANSWER The employee who directs conversations to
topics that focus on the needs of others.
Collin believes that his employee reacted poorly to the company's post-
COVID demands that employees return to the office at least three days
, a week because she cares for an elderly parent and is concerned about
their health. In this situation, Collin is using _____ to understand the
employee's behavior. - ANSWER (NOT:active listening)
Heidi was once robbed at the train station, so now every time she enters
the train station she starts to shake and feel afraid. For Heidi, the train
station is a - ANSWER trigger
Which of these is a domain of emotional intelligence? - ANSWER self-
management
Which term involves having the discipline to hold off on current urges in
order to meet long-term intentions? - ANSWER self-management
All outgoing messages are encoded and all incoming messages are
decoded through - ANSWER a filter of lifetime experiences.
Which term best describes the process of sending and receiving verbal
and nonverbal messages between two or more people? - ANSWER
interpersonal communication process
________ is the process of interpreting messages from others into
meaning. - ANSWER Decoding
Which employee demonstrates low self-management during
interpersonal communication? - ANSWER The employee who frequently
vents frustrations without a constructive work purpose
________ noise occurs when communicators apply different meanings
to the same words or phrases. - ANSWER Semantic
Which employee demonstrates the active listening skill of clarifying? -
ANSWER (NOT: The employee who asks questions that demonstrate
her desire to understand other points of view.)
Anita was trying to participate in a Zoom call for work but she had
trouble concentrating because there was a construction crew making
