NFR (Customer Sales and Service Review)
EXAM QUESTIONS AND ANSWERS A+
GRADED.
You should detain a suspected shoplifter if you suspect them concealing
an item or something? T/F
Correct Answer -false
People carrying extra-large bags or wearing out-of-season clothing should
be closely monitored T/F
Correct Answer -True
What is the First thing you should do if you find broken glass on the sales
floor?
Correct Answer -erect a barrier between the glass and customers and direct
traffic away from it until cleaned
What should you do if a shopper topples a pyramid of canned goods in
the aisle?
Correct Answer -re-stack the display yourself
What should you do if you find heavy merchandise that has fallen on the
floor from a display?
Correct Answer -secure the area with a barrier and call management
What should you do if there is an electrical issue?
Correct Answer -secure the area and report the situation to the electricians
and management
, What should you do with empty rolling racks?
Correct Answer -bring them to the warehouse or a storage area not used
by customers
loss cause by shoplifting, employee theft, or employee error
Correct Answer -shrink/shrinkage
Which is NOT one of the actions you have to witness a customer do to
prove shoplifting?
Correct Answer -tear off the price tag
IF a violent person confronts you, what should you do?
Correct Answer -give the person what they want
visual maps that show shelf heights, merchandise, and signage placement
Correct Answer -planograms
rotating of perishables so those expiring first are in front
Correct Answer -first-in-first-out
What is not a cause of shrinkage?
Correct Answer -robberies
On a resume, an Objective is preferable to a Qualifications Summary T/F
Correct Answer -False
What should you include in a cover letter?
Correct Answer -Enclosed, please find my resume for the advertised
position
EXAM QUESTIONS AND ANSWERS A+
GRADED.
You should detain a suspected shoplifter if you suspect them concealing
an item or something? T/F
Correct Answer -false
People carrying extra-large bags or wearing out-of-season clothing should
be closely monitored T/F
Correct Answer -True
What is the First thing you should do if you find broken glass on the sales
floor?
Correct Answer -erect a barrier between the glass and customers and direct
traffic away from it until cleaned
What should you do if a shopper topples a pyramid of canned goods in
the aisle?
Correct Answer -re-stack the display yourself
What should you do if you find heavy merchandise that has fallen on the
floor from a display?
Correct Answer -secure the area with a barrier and call management
What should you do if there is an electrical issue?
Correct Answer -secure the area and report the situation to the electricians
and management
, What should you do with empty rolling racks?
Correct Answer -bring them to the warehouse or a storage area not used
by customers
loss cause by shoplifting, employee theft, or employee error
Correct Answer -shrink/shrinkage
Which is NOT one of the actions you have to witness a customer do to
prove shoplifting?
Correct Answer -tear off the price tag
IF a violent person confronts you, what should you do?
Correct Answer -give the person what they want
visual maps that show shelf heights, merchandise, and signage placement
Correct Answer -planograms
rotating of perishables so those expiring first are in front
Correct Answer -first-in-first-out
What is not a cause of shrinkage?
Correct Answer -robberies
On a resume, an Objective is preferable to a Qualifications Summary T/F
Correct Answer -False
What should you include in a cover letter?
Correct Answer -Enclosed, please find my resume for the advertised
position
