ASE C1 EXAM PRACTICE QUESTIONS AND ANSWERS

ASE C1 EXAM PRACTICE QUESTIONS AND ANSWERS A customer is concerned about brake noise on their vehicle. The service consultant should: A. Explain that brake noise is common on all vehicles. B. Ask the customer to imitate the noise C. Explain that a technician will need to evaluate the vehicle. D. Give the customer an average price for a brake job - Ans:-C A customer comes in for a 30,000 mile service. While completing the service, the technician notes that the vehicle will soon need the front brake pads replaced. Which of these is the best way to address this need with the customer? A. Note the technician's comments on the customers repair order B. Input the technicians comments in the dealerships database for review at the next service C. Call the customer and offer to complete the repair explaining why it is needed. D. Address the need when the customer arrives to pick up their vehicle - Ans:-C ©GRACEAMELIA 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER 2024 Page 2/4 The service consultant is talking to a customer on the telephone when another customer comes to the service desk. How should the service consultant proceed? A. Acknowledge the new customer after finishing the phone call. B. Acknowledge the new customer while continuing the phone call. C. Ask the customer to call back later D. Put the caller on hold and help the new customer - Ans:-B Which of these should a service consultant do when a customer objects to a recommended service or repair? A. Ask additional questions to determine the cause of their objection. B. Discount the repair to satisfy the customer C. Offer less expensive parts to reduce the cost D. Offer to review how the technician diagnosed the vehicle - Ans:-A