IFSTA Fire Officer 1 Chapter 6 Questions & Answers

Company officers may be assigned administrative functions including: - ANSWERSProviding Customer Service Preparing and administering policies and procedures Preparing or assisting preparation of budget In order to ensure proper customer service is provided, COs should meet the following objectives: - ANSWERSGenerate productive relationships with customers and implement organizational strategic plans. Form individual relationships with stakeholders within organizational policies and procedures. Educate their personnel about the community's expectations Internal Customers: In career and combination organizations, Labor/management agreements and or civil service satisfys most of the ____ needs. - ANSWERStangible Chief officers, company officers, and members who compose the workgroup supply the ____ needs. - ANSWERSintangible What are basic needs of external customers? - ANSWERSprotection of their lives and property from fire and access to competent emergency medical care. What is a passive information gathering method? - ANSWERSwaiting for a customer to express a specific need, want, or desire. this approach takes very little time or money, but is reactive- crisis oriented and biased. What is an active approach to information gathering methods? - ANSWERSSeeking information on a regular basis To determine the success or failure of any change in service, the organization monitors the outcome of the change. This monitoring occurs over the life of the change, usually at specified periods, such as... - ANSWERSmonthly, semiannually, and annually Written policies and procedures are essential for effective and efficient operations, they document the organizations... - ANSWERSexpectations based on its organizational model and strategic and operational plans. Policies and procedures must contain information that is what? - ANSWERScurrent and appropriate What is a policy and where does it originate from? - ANSWERSa guide to organizational decision making; originates with top management and disseminated to lower levels for implementation. Policies are not only aid in decision-making, they also... - ANSWERSdefine the boundaries and standards that the administration expects company officers and members to use Policies are created when formal written guidelines or criteria are needed for the operation of the organization. What is the company officers duty regarding policies? - ANSWERSto understand and apply them fairly. Correct interpretation and application of organizational policies may require what? - ANSWERSconsultation through the chain of command with administration. A policy analysis determines what? - ANSWERSif current policies are effective and enforceable or if the lack of policies cause problems. What does a procedure do? - ANSWERSA procedure defines in writing the steps to follow in conducting organizational policy for some specific, recurring problem or situation. SOPs provide a consistent point of reference that helps all members of an organization perform to... - ANSWERSa measurable standard What is the basis for company level skills training, such as initial fire attach, ICS, RIT, fireground search and rescue? - ANSWERSSOPs CO must communicate any concerns or problems with policies and procedures to their... - ANSWERSsuperiors Indications that a policy or procedure needs to be revised may include: - ANSWERSinternal/external customer complaints Increase in policy/procedure infraction Injuries or property loss due to failure of the P or P Change in resources Change in technology or legal mandate Change in the problem addressed by the policy Difference between orders and directives - ANSWERSthey can be used interchangably depending on the organization and authority delegated to the CO Define Capital Budget - ANSWERSProjected major purchases Define Operating Budget - ANSWERSrecurring expenses of day-to-day operations. in most cases funds can not be transferred between capitol and operating budgets What are the six steps in the budget process? - ANSWERS1.) Plan 2.) Prepare 3.) Implement 4.) Monitor 5.) Evaluate 6.) Revise What is Records Management - ANSWERSthe systematic control of an organizations records to ensure quick access to information. COs generate the raw data and create reports that become part of the system. Types of Records for FESO - ANSWERSBudget, inventory, maintenance (preventative and corrective), activity, and personnel Types of Personnel Records - ANSWERSTraining Performance Attendance Hazardous materials or biologic/medical exposures Medical Deciding to repair or replace an items depends on: - ANSWERSMaintenance records and life expectancy The Five types of Activity (incident reports) - ANSWERSEmergency and nonemergency reports Inspections Investigations Training Communications