IHM Year 2 – Module 1, Hospitality Operations Design
Page 1 of 28
, IHM Year 2 – Module 1, Hospitality Operations Design
Operations Design and Quality: Part B
Process Design and Improvement
International Hospitality Management
Year 2 – Module 1 Hospitality Operations Design
Composed by:
Project Supervisor
This thesis/paper has been submitted in partial fulfilment of the International Hospitality Management program of
Stenden University Bali
October 2019
STIE Triatma Mulya in cooperation with Stenden University
Bali – Indonesia
Page 2 of 28
, IHM Year 2 – Module 1, Hospitality Operations Design
Declaration of Authenticity
Page 3 of 28
Page 1 of 28
, IHM Year 2 – Module 1, Hospitality Operations Design
Operations Design and Quality: Part B
Process Design and Improvement
International Hospitality Management
Year 2 – Module 1 Hospitality Operations Design
Composed by:
Project Supervisor
This thesis/paper has been submitted in partial fulfilment of the International Hospitality Management program of
Stenden University Bali
October 2019
STIE Triatma Mulya in cooperation with Stenden University
Bali – Indonesia
Page 2 of 28
, IHM Year 2 – Module 1, Hospitality Operations Design
Declaration of Authenticity
Page 3 of 28
