, Operations Design and Quality: Part A
Services Marketing Concepts and Service Blueprinting
International Hospitality Management
Year 2 – Module 1 Hospitality Operations Design
Composed by:
Project Supervisor
This thesis/paper has been submitted in partial fulfilment of the International Hospitality Management
program of Stenden University Bali
October 2019
STIE Triatma Mulya in cooperation with Stenden University
Bali – Indonesia
, Declaration of Authenticity
Services Marketing Concepts and Service Blueprinting
International Hospitality Management
Year 2 – Module 1 Hospitality Operations Design
Composed by:
Project Supervisor
This thesis/paper has been submitted in partial fulfilment of the International Hospitality Management
program of Stenden University Bali
October 2019
STIE Triatma Mulya in cooperation with Stenden University
Bali – Indonesia
, Declaration of Authenticity
