Guidewire Claim Center Professional Exam fully solved
2024/2025
What does an end user need to access a GW app - ANSWER A supported web
browser and a valid username and password
What is one thing that determines what data is gathered on a claim intake screen -
ANSWER Type of claim (auto, homeowners)
When a user attempts to log into CC, what 3 pieces of info does the app attempt to
determine? - ANSWER 1. can the user be authenticated
2. what are the users roles
3. what is the users startup page
What is the purpose of an exposure? - ANSWER Used to track potential payments
on one coverage for one claimant
What are two mechanisms used to determine if a payment requires approval? -
ANSWER 1. Authority Limits
2. Transaction Approval Rules
What two mechanisms are referred to as a check? - ANSWER A physical paper
check and an EFT
What is a set of activities on a claim called? - ANSWER A workplan
What are the three types of service requests? - ANSWER 1. Service only
2. Quote only
3 Quote and service
What is an incident? - ANSWER The 'what" that was lost or damaged
What are the six assignable objects in CC base configuration? - ANSWER 1.
Claims
2. Exposures
3. Activities
4. Service requests
5. Matter (litigation)
6. Subrogation
When does object assignment happen? - ANSWER Object creation and manual
object reassignment
What are the two basic building blocks of the CC org structure - ANSWER Users
and groups
, What is the difference between a policy and a PolicyType in CC? - ANSWER Policy
- a product that is sold to customers, promises to pay money for specified loss types.
Contract between insured and insurer
PolicyType - Identifies the line of business associated with a policy, and indicates the
coverages (CoverageTypes) that can be associated with the policy
What is the purpose of a CoverageSubtype? - ANSWER It connects coverage
types to exposure types
What are some coverage types? - ANSWER Collision, comprehensive, general
liability, medical payments
What is the purpose of segmentation? - ANSWER Process of determining a
strategy for processing a claim. determines complexity so that appropriate
assignment can be made
What happens during automated claim setup? - ANSWER 1. The claim is
segmented
2. The claim is assigned to a group and user
3. Activities may be created for work that must be done on the claim
What are 3 ways a claim can be entered into CC? - ANSWER 1. Portal (by user or
agent)
2. New claim wizard (by adjuster)
3. External application (Imported by FNOL system)
What are the highest and lowest levels of maturity of a claim and exposure? -
ANSWER Ability to pay and New loss completion
What are two attributes of a group used in determining assignment? - ANSWER
Group type and group region
Ex. Type is kind of work the group cover like WC. Region identifies the location
where the group has responsibilities
What is the purpose of assignment in automated claim setup? - ANSWER To
determines the owner of the claim and exposures
What are the 3 steps of automated claim setup? - ANSWER 1. Segmentation
2. Assignment
3. Workplan (activities)
How does CC manage a contact that has multiple relationships to a claim? -
ANSWER through the ClaimContact entity
What is the purpose of a reserve line? - ANSWER The amount of money set aside
for expected payments related to a given exposure. defined by exposure, cost type
and cost category
2024/2025
What does an end user need to access a GW app - ANSWER A supported web
browser and a valid username and password
What is one thing that determines what data is gathered on a claim intake screen -
ANSWER Type of claim (auto, homeowners)
When a user attempts to log into CC, what 3 pieces of info does the app attempt to
determine? - ANSWER 1. can the user be authenticated
2. what are the users roles
3. what is the users startup page
What is the purpose of an exposure? - ANSWER Used to track potential payments
on one coverage for one claimant
What are two mechanisms used to determine if a payment requires approval? -
ANSWER 1. Authority Limits
2. Transaction Approval Rules
What two mechanisms are referred to as a check? - ANSWER A physical paper
check and an EFT
What is a set of activities on a claim called? - ANSWER A workplan
What are the three types of service requests? - ANSWER 1. Service only
2. Quote only
3 Quote and service
What is an incident? - ANSWER The 'what" that was lost or damaged
What are the six assignable objects in CC base configuration? - ANSWER 1.
Claims
2. Exposures
3. Activities
4. Service requests
5. Matter (litigation)
6. Subrogation
When does object assignment happen? - ANSWER Object creation and manual
object reassignment
What are the two basic building blocks of the CC org structure - ANSWER Users
and groups
, What is the difference between a policy and a PolicyType in CC? - ANSWER Policy
- a product that is sold to customers, promises to pay money for specified loss types.
Contract between insured and insurer
PolicyType - Identifies the line of business associated with a policy, and indicates the
coverages (CoverageTypes) that can be associated with the policy
What is the purpose of a CoverageSubtype? - ANSWER It connects coverage
types to exposure types
What are some coverage types? - ANSWER Collision, comprehensive, general
liability, medical payments
What is the purpose of segmentation? - ANSWER Process of determining a
strategy for processing a claim. determines complexity so that appropriate
assignment can be made
What happens during automated claim setup? - ANSWER 1. The claim is
segmented
2. The claim is assigned to a group and user
3. Activities may be created for work that must be done on the claim
What are 3 ways a claim can be entered into CC? - ANSWER 1. Portal (by user or
agent)
2. New claim wizard (by adjuster)
3. External application (Imported by FNOL system)
What are the highest and lowest levels of maturity of a claim and exposure? -
ANSWER Ability to pay and New loss completion
What are two attributes of a group used in determining assignment? - ANSWER
Group type and group region
Ex. Type is kind of work the group cover like WC. Region identifies the location
where the group has responsibilities
What is the purpose of assignment in automated claim setup? - ANSWER To
determines the owner of the claim and exposures
What are the 3 steps of automated claim setup? - ANSWER 1. Segmentation
2. Assignment
3. Workplan (activities)
How does CC manage a contact that has multiple relationships to a claim? -
ANSWER through the ClaimContact entity
What is the purpose of a reserve line? - ANSWER The amount of money set aside
for expected payments related to a given exposure. defined by exposure, cost type
and cost category
