FBLA Hospitality Management
Exam Questions and Answers All
Correct
Hospitality - Answer- "the reception and entertainment of guests, visitors or strangers
with liberality and good will."
Derived from "hospice": medieval house of rest/nursing home
ARAMARK - Answer- provides food service operations to businesses, recreation
centers, sports stadiums, college and university campuses, health care facilities,
convention centers, and gourmet restaurants
Manager's role (objectives) - Answer- 1. Make guests feel welcome.
2. Wants to make things work for guest.
3. Makes sure operation continues to provide service while making profit.
Profit - Answer- financial gain; difference between money earned and spent
Knowledge worker - Answer- Man or woman who applies to productive work ideas,
concepts, and information (knowledge crucial to success)
Hospitality industry - Answer- service industry; lodging, restaurants, event planning,
theme parks, transportation, cruise lines, other parts of tourism
Job benefit mix - Answer- money gained from job vs. knowledge/experience gained
from job
Managerial Organization - Answer- Bosses and workers (organization chart)
Informal Organization - Answer- Social organization; influential workers/leaders
Physical Organization - Answer- Layout of workplace
Back of the House - Answer- how quality measured in food preparation, menu planning,
recipes, cooking methods, supervision, and food holding; not seen by consumer
Front of the House - Answer- Busing dishes, waiter/waitress, server of cafeteria line;
seen by consumer
Strategy of Job Placement - Answer- 1. Income
, 2. Professional Status
3. Evaluating the Employer
4. Determining potential job satisfaction
4. Accepting skilled jobs
Demand - Answer- =customers; The desire and ability to purchase a good or service at
a particular price during a specified period
Demographics - Answer- study of objectively measurable characteristics of our
population such as age and income
Baby boomers - Answer- people born from 1946-1964
Generation X - Answer- people born from 1965-1975
Echo boomers/Generation Y - Answer- people born in late 1970s
Diversity - Answer- variety, such as ethnic diversity
Two-income families - Answer- Families where both parents work, resulting in two
people getting income
Family composition - Answer- childbirth, marriage, divorce, adoption, foster care (the
make up of a family)
Empty nesters - Answer- Middle-aged or older parents who do not have children living
with them
Psychographics - Answer- People's different patterns of activities, interests, opinions
Part-time workers - Answer- Employee that usually works about 30-35 hours per week
Off-premise sales - Answer- Food take-out, drive-through, and delivery
Distribution - Answer- marketing problem of gaining a presence in many markets
Points of Distributions (PODs) - Answer- located in any place where there is consumer
traffic; venue
Host - Answer- large unit where PODs are located
Specialty restaurants - Answer- restaurant featuring specific kind of food to constitute a
significant component of casual restaurant segment
Ethnic restaurant - Answer- restaurant offering cuisine and theme that combines to
provide a "getaway" experience
Exam Questions and Answers All
Correct
Hospitality - Answer- "the reception and entertainment of guests, visitors or strangers
with liberality and good will."
Derived from "hospice": medieval house of rest/nursing home
ARAMARK - Answer- provides food service operations to businesses, recreation
centers, sports stadiums, college and university campuses, health care facilities,
convention centers, and gourmet restaurants
Manager's role (objectives) - Answer- 1. Make guests feel welcome.
2. Wants to make things work for guest.
3. Makes sure operation continues to provide service while making profit.
Profit - Answer- financial gain; difference between money earned and spent
Knowledge worker - Answer- Man or woman who applies to productive work ideas,
concepts, and information (knowledge crucial to success)
Hospitality industry - Answer- service industry; lodging, restaurants, event planning,
theme parks, transportation, cruise lines, other parts of tourism
Job benefit mix - Answer- money gained from job vs. knowledge/experience gained
from job
Managerial Organization - Answer- Bosses and workers (organization chart)
Informal Organization - Answer- Social organization; influential workers/leaders
Physical Organization - Answer- Layout of workplace
Back of the House - Answer- how quality measured in food preparation, menu planning,
recipes, cooking methods, supervision, and food holding; not seen by consumer
Front of the House - Answer- Busing dishes, waiter/waitress, server of cafeteria line;
seen by consumer
Strategy of Job Placement - Answer- 1. Income
, 2. Professional Status
3. Evaluating the Employer
4. Determining potential job satisfaction
4. Accepting skilled jobs
Demand - Answer- =customers; The desire and ability to purchase a good or service at
a particular price during a specified period
Demographics - Answer- study of objectively measurable characteristics of our
population such as age and income
Baby boomers - Answer- people born from 1946-1964
Generation X - Answer- people born from 1965-1975
Echo boomers/Generation Y - Answer- people born in late 1970s
Diversity - Answer- variety, such as ethnic diversity
Two-income families - Answer- Families where both parents work, resulting in two
people getting income
Family composition - Answer- childbirth, marriage, divorce, adoption, foster care (the
make up of a family)
Empty nesters - Answer- Middle-aged or older parents who do not have children living
with them
Psychographics - Answer- People's different patterns of activities, interests, opinions
Part-time workers - Answer- Employee that usually works about 30-35 hours per week
Off-premise sales - Answer- Food take-out, drive-through, and delivery
Distribution - Answer- marketing problem of gaining a presence in many markets
Points of Distributions (PODs) - Answer- located in any place where there is consumer
traffic; venue
Host - Answer- large unit where PODs are located
Specialty restaurants - Answer- restaurant featuring specific kind of food to constitute a
significant component of casual restaurant segment
Ethnic restaurant - Answer- restaurant offering cuisine and theme that combines to
provide a "getaway" experience
