Chapter 3:
Chapter XX:
CommunicationChapter
Skills Title
,Learning Outcomes
Cognitive Domain
Note: AAMA/CAAHEP 2015 Standards are italicized.
1. Spell and define the key terms
2. List two major forms of communication
3. Identify styles and types of verbal communication
4. Identify types of nonverbal communication
5. Recognize barriers to communication
6. Identify techniques for overcoming communication barriers
7. Recognize the elements of oral communication using a sender-
receiver process
8. Identify resources and adaptations that are required based on
individual needs, that is, culture and environment, developmental
life stage, language, and physical threats to communication
Copyright © 2016 Wolters Kluwer • All Rights Reserved
,Learning Outcomes (cont’d)
9. Discuss examples of diversity:
Cultural
Social
Ethnic
10. Discuss the role of cultural, social, and ethnic diversity in
ethical performance of medical assisting practice
11. Discuss the role of assertiveness in effective professional
communication, and relate the following behaviors to
professional communication:
Assertive
Aggressive
Passive
Copyright © 2016 Wolters Kluwer • All Rights Reserved
, Learning Outcomes (cont’d)
12. Discuss the theories of:
A. Erik Erikson
B. Kübler-Ross
13. Explain how various components of communication can
affect the meeting of verbal messages
14. Define active listening
15. List and describe the six interviewing techniques
16. Give an example of how cultural differences may affect
communication
17. Discuss how to handle communication problems caused
by language barriers
18. List two methods that you can use to promote
communication among hearing-, sight-, and speech-impaired
patients
Copyright © 2016 Wolters Kluwer • All Rights Reserved
Chapter XX:
CommunicationChapter
Skills Title
,Learning Outcomes
Cognitive Domain
Note: AAMA/CAAHEP 2015 Standards are italicized.
1. Spell and define the key terms
2. List two major forms of communication
3. Identify styles and types of verbal communication
4. Identify types of nonverbal communication
5. Recognize barriers to communication
6. Identify techniques for overcoming communication barriers
7. Recognize the elements of oral communication using a sender-
receiver process
8. Identify resources and adaptations that are required based on
individual needs, that is, culture and environment, developmental
life stage, language, and physical threats to communication
Copyright © 2016 Wolters Kluwer • All Rights Reserved
,Learning Outcomes (cont’d)
9. Discuss examples of diversity:
Cultural
Social
Ethnic
10. Discuss the role of cultural, social, and ethnic diversity in
ethical performance of medical assisting practice
11. Discuss the role of assertiveness in effective professional
communication, and relate the following behaviors to
professional communication:
Assertive
Aggressive
Passive
Copyright © 2016 Wolters Kluwer • All Rights Reserved
, Learning Outcomes (cont’d)
12. Discuss the theories of:
A. Erik Erikson
B. Kübler-Ross
13. Explain how various components of communication can
affect the meeting of verbal messages
14. Define active listening
15. List and describe the six interviewing techniques
16. Give an example of how cultural differences may affect
communication
17. Discuss how to handle communication problems caused
by language barriers
18. List two methods that you can use to promote
communication among hearing-, sight-, and speech-impaired
patients
Copyright © 2016 Wolters Kluwer • All Rights Reserved
