ICF PCC Markers Questions and Answers

ICF PCC Markers Questions and Answers COMP 3 establish and maintain agreements PCCM 3.1 - Partner to... identify or reconfirm what they want (accomplish during session) Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:15 Full screen Brainpower Read More PCCM 3.1 - Question What do you want to accomplish in this session? (focus your time on) PCCM 3.2 - Partner to... define or reconfirm measure(s) of success for what they want (accomplish during session) PCCM 3.2 - Question How will you measure the success of this conversation? PCCM 3.3 - Inquire about or explore... what is important or meaningful to them about what they want (accomplish during session) PCCM 3.3 - Question What is the significance of this focus? (how important to you/accomplishment) PCCM 3.4 - Partner to... define what they believe they need to address to achieve what they want (accomplish during session) PCCM 3.4 - Question What has to be addressed to achieve what you want from this session? COMP 4 cultivate trust and safety PCCM 4.1 - Acknowledge and respect... their unique talents, insights and work in the coaching process PCCM 4.1 - Statements Way to go you! Seems you had an awesome insight! That was powerful! Excellent work. PCCM 4.2 - Show... support, empathy or concern PCCM 4.2 - Question That is an experience we share - where do you want to go with it? PCCM 4.3 - Acknowledge and support... their expression of feelings, perceptions, concerns, beliefs or suggestions PCCM 4.3 - Statement/Questions This is a safe space. What are your perceptions? What are your beliefs? What are your concerns? What is it like for you to be ______? PCCM 4.4 - Partner by... inviting them to respond in any way to your contributions; accept their response PCCM 4.4 - Question It seems this comes up consistently - what does that mean? COMP 5 maintain presence PCCM 5.1 - Act in response... to the whole person ('the who,' which is what cannot be seen) PCCM 5.1 - Question How is your thinking (your experience) influencing your behaviors? PCCM 5.2 - Act in response... to what they want to accomplish throughout session ('the what,' which can be seen) PCCM 5.2 - Question Earlier you mentioned you wanted ______, how do you want to stay on track with that? PCCM 5.3 - Partner by... supporting them to choose what happens (in session) PCCM 5.3 - Question Where do you want to go with this conversation? (approach this conversation) PCCM 5.4 - Demonstrate... curiosity to learn more about them PCCM 5.4 - Statement/Question Say more about that. What conversation are you having with yourself about that? PCCM 5.5 - Allow for... silence, pause or reflection PCCM 5.5 - Tip! (stay quiet) COMP 6 listen actively PCCM 6.1 - Use what you've learned about... 'who" they are or 'what' their situation is to customize your questions and observations PCCM 6.1 - Question Given what you said about ______, what do you do next? PCCM 6.2 - Inquire about or explore... the words they use PCCM 6.2 - Question When you said ______, it seemed significant - what does it mean to you? PCCM 6.3 - Inquire about or explore... their emotions PCCM 6.3 - Questions What is the impact on you? What are you experiencing? PCCM 6.4 - Explore.... their energy shifts, nonverbal cues or other behaviors PCCM 6.4 - Questions When you said that, you got (excited/______/______) - what is behind that? What did you notice? PCCM 6.5 - Inquire about or explore... how they currently perceive themself or their world PCCM 6.5 - Question How do you see yourself fitting in that environment? PCCM 6.6 - Allow them to... complete speaking without interrupting (unless there is a stated coaching purpose to do so, i.e., to interrupt negative self-talk) PCCM 6.6 - Tip! (hold space unless the client is focused on the problem or explaining it for your benefit) PCCM 6.7 - Succinctly reflect or summarize... what they communicated to ensure their clarity and understanding PCCM 6.7 - Tip! (rephrase - a succinct summary using their key words) COMP 7 evoke awareness PCCM 7.1 - Ask questions about... them, e.g., their current way of thinking, feeling, values, needs, wants, beliefs or behavior PCCM 7.1 - Questions What are your values? What are your objectives? What do you want? What are your beliefs?