WGU C715 EXAM ORGANIZATIONAL BEHAVIOR 2024
NEWEST ACTUAL EXAM AND PRACTICE QUESTIONS
COMPLETE 400 QUESTIONS AND DETAILED VERIFIED
ANSWERS (100% CORRECT) /BRAND NEW!! /ALREADY
GRADED A+
Person Job fit - ANSWER: Do you have the skills to do the job?
Person Organization fit - ANSWER: Do you fit in the organization/group?
Organizational Behavior - ANSWER: interdisciplinary field dedicated to better
understanding and managing people at work
Who created the Hawthorne effect? - ANSWER: Elton Mayo
Hawthorne Effect - ANSWER: -manipulate workplace factors and measure effects on
worker's performance [lighting, temperature, rest breaks, length of work day, pay,
supervisory style]
-Results: employee performance can be improved by attending to individual needs,
supportive supervision, and group dynamics
Who was known as the pioneer of female management consultant in male-dominant
industry that saw employees as humans and try to motivate job performance? -
ANSWER: Mary Parker Follett
Who was responsible for Theory Y? - ANSWER: Douglas McGregor
Theory Y - ANSWER: a modern and positive set of assumptions about people at work
Contingency approach - ANSWER: using management concepts and techniques in
situationally appropriate manner, instead of trying to rely on "one best way"
Human Capital - ANSWER: the productive potential of an individual's knowledge and
actions
What is the Strategic assumption? - ANSWER: People, individually and collectively,
are the key to organizational success
Social Capital - ANSWER: productive potential resulting from strong relationships,
goodwill, trust, and cooperative effort
What are types of Human Capital? - ANSWER: Training, Work-based development
opportunities, learning activities outside of work, and career planning
What are types of Social capital? - ANSWER: internal and external
,Human Capital: Training - ANSWER: Software certification to gain knowledge and
skills to improve performance in current job
Human Capital: Work-based development opportunities - ANSWER: Job rotation,
shadowing, and cross-functional project teams to build your knowledge and your
relationships
Human Capital: learning activities outside of work - ANSWER: Fluency gained in a
second language to increase opportunities within and outside of current
employment
Human Capital: Career planning - ANSWER: Opportunities IDed inside or outside of
your current place of employment and assess your strengths and weaknesses
Social Capital: Internal - ANSWER: Mentoring relationship to provide guidance and
opportunities or membership in a company softball team to build relationships
outside of your work area
Social Capital: External - ANSWER: Join local, industry-specific organizations to
identify new customers
Positive Organizational Behavior (POB) - ANSWER: "the study and application of
positively oriented human resource strengths and psychological cap that can be
measured, developed, and effectively managed for performance improvement in
today's workplace"
Who created the CHOSE acronym to identify dimensions of POB? - ANSWER: Fred
Luthans
What is the CHOSE model? - ANSWER: Confidence/self-efficacy
Hope
Optimism
Subjective well-being
Emotional intelligence
CHOSE: Confidence/ self- efficacy - ANSWER: One's belief (confidence) in being able
to successfully execute a specific task in a given context
CHOSE: Hope - ANSWER: One who sets goals, figures out how to achieve them (ID
pathways) and is self-motivated to accomplish them, that is , willpower, and
"waypower"
CHOSE: Optimism - ANSWER: Positive outcome expectancy and/or a positive causal
attribution, but is still emotional and linked with happiness, perseverance, and
success
, CHOSE: Subjective well-being - ANSWER: Beyond the emotion of happiness, how
people cognitively process and evaluate their lives, in other words, the satisfaction
with their lives
CHOSE: Emotional intelligence - ANSWER: Cap for recognizing and managing in one's
own and others' emotions- self-awareness, self-motivation, being empathetic, and
having social skills
E-business - ANSWER: using info communication tech to facilitate every aspect of
running a business
Ethics - ANSWER: the study of moral issues and choices
Corporate social responsibility (CSR) - ANSWER: the corporations have obligations to
others, beyond shareholders and beyond the bounds of law or contract
Who created a model that involved CSR? - ANSWER: Archie B. Caroll
In Caroll's CSR model what were the major trends that it trangulated? - ANSWER: 1.
Economic globalization
2. Expanding CSR expectations
3. Calls for improved business ethics
What are the levels of Caroll's CSR model? - ANSWER: Level 1: Make a profit
consistent with expectations for international businesses to fulfill economic
responsibility
Level 2: Obey the law of host countries as well as international law to fulfill legal
responsibility
Level 3: Are ethical in their practices, taking host-country and global standards into
consideration to fulfill ethical responsibility
Level 4: Are good corporate citizens, especially as defined by the host country's
expectations to fulfill philanthropic responsbility
Who created "the magnificent seven" to guide managers and employees toward
ethical work behavior? - ANSWER: Kent Hodgson
What is the magnificent seven? - ANSWER: General moral principles for managers
1. Dignity of human life
2. Autonomy
3. Honesty
4. Loyalty
5. Fairness
6. Humaneness
7. The common good
How to Improve the Organization's Ethical Climate? - ANSWER: -Behave ethically
yourself
NEWEST ACTUAL EXAM AND PRACTICE QUESTIONS
COMPLETE 400 QUESTIONS AND DETAILED VERIFIED
ANSWERS (100% CORRECT) /BRAND NEW!! /ALREADY
GRADED A+
Person Job fit - ANSWER: Do you have the skills to do the job?
Person Organization fit - ANSWER: Do you fit in the organization/group?
Organizational Behavior - ANSWER: interdisciplinary field dedicated to better
understanding and managing people at work
Who created the Hawthorne effect? - ANSWER: Elton Mayo
Hawthorne Effect - ANSWER: -manipulate workplace factors and measure effects on
worker's performance [lighting, temperature, rest breaks, length of work day, pay,
supervisory style]
-Results: employee performance can be improved by attending to individual needs,
supportive supervision, and group dynamics
Who was known as the pioneer of female management consultant in male-dominant
industry that saw employees as humans and try to motivate job performance? -
ANSWER: Mary Parker Follett
Who was responsible for Theory Y? - ANSWER: Douglas McGregor
Theory Y - ANSWER: a modern and positive set of assumptions about people at work
Contingency approach - ANSWER: using management concepts and techniques in
situationally appropriate manner, instead of trying to rely on "one best way"
Human Capital - ANSWER: the productive potential of an individual's knowledge and
actions
What is the Strategic assumption? - ANSWER: People, individually and collectively,
are the key to organizational success
Social Capital - ANSWER: productive potential resulting from strong relationships,
goodwill, trust, and cooperative effort
What are types of Human Capital? - ANSWER: Training, Work-based development
opportunities, learning activities outside of work, and career planning
What are types of Social capital? - ANSWER: internal and external
,Human Capital: Training - ANSWER: Software certification to gain knowledge and
skills to improve performance in current job
Human Capital: Work-based development opportunities - ANSWER: Job rotation,
shadowing, and cross-functional project teams to build your knowledge and your
relationships
Human Capital: learning activities outside of work - ANSWER: Fluency gained in a
second language to increase opportunities within and outside of current
employment
Human Capital: Career planning - ANSWER: Opportunities IDed inside or outside of
your current place of employment and assess your strengths and weaknesses
Social Capital: Internal - ANSWER: Mentoring relationship to provide guidance and
opportunities or membership in a company softball team to build relationships
outside of your work area
Social Capital: External - ANSWER: Join local, industry-specific organizations to
identify new customers
Positive Organizational Behavior (POB) - ANSWER: "the study and application of
positively oriented human resource strengths and psychological cap that can be
measured, developed, and effectively managed for performance improvement in
today's workplace"
Who created the CHOSE acronym to identify dimensions of POB? - ANSWER: Fred
Luthans
What is the CHOSE model? - ANSWER: Confidence/self-efficacy
Hope
Optimism
Subjective well-being
Emotional intelligence
CHOSE: Confidence/ self- efficacy - ANSWER: One's belief (confidence) in being able
to successfully execute a specific task in a given context
CHOSE: Hope - ANSWER: One who sets goals, figures out how to achieve them (ID
pathways) and is self-motivated to accomplish them, that is , willpower, and
"waypower"
CHOSE: Optimism - ANSWER: Positive outcome expectancy and/or a positive causal
attribution, but is still emotional and linked with happiness, perseverance, and
success
, CHOSE: Subjective well-being - ANSWER: Beyond the emotion of happiness, how
people cognitively process and evaluate their lives, in other words, the satisfaction
with their lives
CHOSE: Emotional intelligence - ANSWER: Cap for recognizing and managing in one's
own and others' emotions- self-awareness, self-motivation, being empathetic, and
having social skills
E-business - ANSWER: using info communication tech to facilitate every aspect of
running a business
Ethics - ANSWER: the study of moral issues and choices
Corporate social responsibility (CSR) - ANSWER: the corporations have obligations to
others, beyond shareholders and beyond the bounds of law or contract
Who created a model that involved CSR? - ANSWER: Archie B. Caroll
In Caroll's CSR model what were the major trends that it trangulated? - ANSWER: 1.
Economic globalization
2. Expanding CSR expectations
3. Calls for improved business ethics
What are the levels of Caroll's CSR model? - ANSWER: Level 1: Make a profit
consistent with expectations for international businesses to fulfill economic
responsibility
Level 2: Obey the law of host countries as well as international law to fulfill legal
responsibility
Level 3: Are ethical in their practices, taking host-country and global standards into
consideration to fulfill ethical responsibility
Level 4: Are good corporate citizens, especially as defined by the host country's
expectations to fulfill philanthropic responsbility
Who created "the magnificent seven" to guide managers and employees toward
ethical work behavior? - ANSWER: Kent Hodgson
What is the magnificent seven? - ANSWER: General moral principles for managers
1. Dignity of human life
2. Autonomy
3. Honesty
4. Loyalty
5. Fairness
6. Humaneness
7. The common good
How to Improve the Organization's Ethical Climate? - ANSWER: -Behave ethically
yourself
