FMP LEADERSHIP AND STRATEGY EXAM 2024 NEWEST
ACTUAL EXAM 2 VERSIONS (VERSION A AND B)
COMPLETE 350 QUESTIONS WITH DETAILED VERIFIED
ANSWERS (100% CORRECT) /ALREADY GRADED A+
Balanced Scorecard - ANSWER: A long-term strategy implementation tool developed
by Kaplan and Norton that guides staff by providing measurable goals and feedback
Benchmarking - ANSWER: A method of comparing performance of commodities or
services against comperable practices of other organizations or industries
Best Practices - ANSWER: Techniques, approaches, or methods of conducting
business in amanner that had been widely recognized by peers and the industry as
generally being the most effective and consistently provides the desired results
Bubble Diagram - ANSWER: An adjacency diagram that ilustrates primary and
secondary adjacencies between major work groups or departments
Chain of command - ANSWER: The number of reporting authority levels between a
given job position and the top authority level in the sequence
Change Management - ANSWER: A process that involves defining, refining, and
implementing plans for changes. It emphasizes overcoming stakeholder and
bureaucratic resistance through coordinated communications and stakeholder
involvement
Client Profiles/ Business unit Goals - ANSWER: Client profiles or business unit goals
are summaries of the strategic objectives and requriements, mission, vision, and
goals for each business unit within the organization or of each client if the FM
organization is an external service provider
Continual Improvement - ANSWER: A philosophy that emphasizes empowering all
team members to seek root causes of problems and reccommend small incremental
improvements in quality, efficiency, and effectiveness wherever and whenever they
are found
Controlling - ANSWER: The use of position power to provide a directing or restraining
influence over people and inputs, processes, or outputs by observing, measuring, or
verifying them through evidence or experiment.
Corporate Social Responsibility - ANSWER: A form of organizational self-regulation
that integrates the interests of the community and environment into the
organization's business model and extends its bottom line beyond a sole interest in
profits
, Customer relationship management - ANSWER: A business technique that puts the
customer first
Delegation - ANSWER: A management decision to give employees/contractors full
responsibility for planning and execution of a task.
Derived requirements - ANSWER: Requirements resulting from the analysis of other
requirements
Empowerment - ANSWER: A management decision to give employees/contractors a
limited amount of "Decision rights" or authority to make decisions and take actions
within their areas of expertise without needing prior approval.
Environmental scanning - ANSWER: A systematic process of collecting and analyzing
external data on market forces, competitor prices and offerings, labor pools,
demographic changes, new laws, taxes, and regulations, technology, changing client
needs, political or social upheavals, and economic conditions.
External Risk - ANSWER: The chance that uncertain future events outside the direct
control of the organization could cause monetary, productivity, profit margin, or
market share losses.
Extrinsic rewards - ANSWER: Benefits given out by managers or other sources based
on degree of success or general positive qualities
Facilities audit - ANSWER: Thorough, periodic reviews that encompass all of the
services and assets within a facility
Facilities register - ANSWER: A comprehensive list of the organization's facility assets
including buildings, grounds infrastructure, equipment, and furniture
Facility Management - ANSWER: The practice of coordinating the physical workplace
with the people and work of the organization
Facility master plan - ANSWER: A detailed long- or mid-term set of specifications and
schedule for implementing elements of a strategic facility plan.
Functional/structural model - ANSWER: A traditional hierarchial organizational
structure model that contains specialized functions and uses line management to
produce a vertical chain of command for each function
Functions - ANSWER: The particular job positions, activities, and roles that an
organization performs
Influence - ANSWER: The ability to affect the actions, opinions, and decisions of
others indirectly, rather than through the direct use of position power.
ACTUAL EXAM 2 VERSIONS (VERSION A AND B)
COMPLETE 350 QUESTIONS WITH DETAILED VERIFIED
ANSWERS (100% CORRECT) /ALREADY GRADED A+
Balanced Scorecard - ANSWER: A long-term strategy implementation tool developed
by Kaplan and Norton that guides staff by providing measurable goals and feedback
Benchmarking - ANSWER: A method of comparing performance of commodities or
services against comperable practices of other organizations or industries
Best Practices - ANSWER: Techniques, approaches, or methods of conducting
business in amanner that had been widely recognized by peers and the industry as
generally being the most effective and consistently provides the desired results
Bubble Diagram - ANSWER: An adjacency diagram that ilustrates primary and
secondary adjacencies between major work groups or departments
Chain of command - ANSWER: The number of reporting authority levels between a
given job position and the top authority level in the sequence
Change Management - ANSWER: A process that involves defining, refining, and
implementing plans for changes. It emphasizes overcoming stakeholder and
bureaucratic resistance through coordinated communications and stakeholder
involvement
Client Profiles/ Business unit Goals - ANSWER: Client profiles or business unit goals
are summaries of the strategic objectives and requriements, mission, vision, and
goals for each business unit within the organization or of each client if the FM
organization is an external service provider
Continual Improvement - ANSWER: A philosophy that emphasizes empowering all
team members to seek root causes of problems and reccommend small incremental
improvements in quality, efficiency, and effectiveness wherever and whenever they
are found
Controlling - ANSWER: The use of position power to provide a directing or restraining
influence over people and inputs, processes, or outputs by observing, measuring, or
verifying them through evidence or experiment.
Corporate Social Responsibility - ANSWER: A form of organizational self-regulation
that integrates the interests of the community and environment into the
organization's business model and extends its bottom line beyond a sole interest in
profits
, Customer relationship management - ANSWER: A business technique that puts the
customer first
Delegation - ANSWER: A management decision to give employees/contractors full
responsibility for planning and execution of a task.
Derived requirements - ANSWER: Requirements resulting from the analysis of other
requirements
Empowerment - ANSWER: A management decision to give employees/contractors a
limited amount of "Decision rights" or authority to make decisions and take actions
within their areas of expertise without needing prior approval.
Environmental scanning - ANSWER: A systematic process of collecting and analyzing
external data on market forces, competitor prices and offerings, labor pools,
demographic changes, new laws, taxes, and regulations, technology, changing client
needs, political or social upheavals, and economic conditions.
External Risk - ANSWER: The chance that uncertain future events outside the direct
control of the organization could cause monetary, productivity, profit margin, or
market share losses.
Extrinsic rewards - ANSWER: Benefits given out by managers or other sources based
on degree of success or general positive qualities
Facilities audit - ANSWER: Thorough, periodic reviews that encompass all of the
services and assets within a facility
Facilities register - ANSWER: A comprehensive list of the organization's facility assets
including buildings, grounds infrastructure, equipment, and furniture
Facility Management - ANSWER: The practice of coordinating the physical workplace
with the people and work of the organization
Facility master plan - ANSWER: A detailed long- or mid-term set of specifications and
schedule for implementing elements of a strategic facility plan.
Functional/structural model - ANSWER: A traditional hierarchial organizational
structure model that contains specialized functions and uses line management to
produce a vertical chain of command for each function
Functions - ANSWER: The particular job positions, activities, and roles that an
organization performs
Influence - ANSWER: The ability to affect the actions, opinions, and decisions of
others indirectly, rather than through the direct use of position power.
