ACTUAL EXAM COMPLETE 250 QUESTIONS WITH
DETAILED VERIFIED ANSWERS (100% CORRECT
ANSWERS) /ALREADY GRADED A+
What is the buyer's journey? - ANSWER: The active research process someone goes
through leading up to a purchase
If your content is focused on the different solutions to your buyer persona's
problem, where would that content fit into the buyer's journey? - ANSWER:
consideration
Which departments should be involved in creating content? - ANSWER: all
departments
Fill in the blank: Your __________ is your strongest acquisition lever. - ANSWER:
happy customers
What does CRM stand for? - ANSWER: customer relationship management system
What are the stages in the inbound methodology? - ANSWER: attract engage delight
When does the engage stage of the inbound methodology begin? - ANSWER: when
the customer takes the desired action
True or false? As buying behavior changes, the inbound philosophy will also evolve. -
ANSWER: false
Who is responsible for delighting prospects and customers? - ANSWER: marketing
sales and services
The inbound methodology is a circle. What does it represent? - ANSWER: flywheel
Which place is recommended for the storage of your prospect's information? -
ANSWER: a CRM system
True or false? It's a best practice to gate and deliver the majority of your content
over live chat. - ANSWER: false
True or false? Every customer has to have a fantastic experience in order for your
company's flywheel to accelerate. - ANSWER: false--thinking of your company as a
flywheel will encourage your teams to provide as good of an experience as possible,
even to your most difficult customers
, How can you apply flywheel thinking to your company's budget? - ANSWER: by
investing as much money into things that drive customer happiness-such as support
teams and product improvements--as you do in acquiring new customers through
marketing and sales
In a flywheel business, which of the following is the most important source of new
prospects? - ANSWER: word of mouth
How can thinking of your business as a flywheel foster cross-team collaboration? -
ANSWER: if each team has separate funnels, a flywheel can help them understand
how those funnels fit together and support each other.
What is the relationship between the inbound methodology and the concept of a
flywheel? - ANSWER: the inbound methodology is shown as a circle. It presents the
flywheel that will drive your businesses growth.
True or false? Every business exists primarily to create profits. - ANSWER: False--
although most businesses how to generate profits in order to sustain themselves,
ever business exists to fulfill a specific purpose.
Which of the following is the best way to align a company's employees around a
single purpose? - ANSWER: defining a culture that encourages employees to focus on
fulfilling the company's purpose
Which of the following is NOT a key part of a company's culture? - ANSWER: what
customers say about the company
What is Jobs Theory - ANSWER: a method for understanding why people buy certain
products and services
When you use Jobs Theory to develop a timeline of events, where does that timeline
start? - ANSWER: the first time a potential customer realizes they have a need
According to Jobs Theory, which of the following is an example of a job story? -
ANSWER: when I'm on my way to work, I want a quick and easy breakfast so that I
can finish eating before I get to work and not get hungry again until after my first
meeting of the day.
Which of the following is NOT a "job dimension" that Jobs Theory might uncover? -
ANSWER: demographic information
How does your company's purpose affect "back office" teams (accounting, legal,
etc.)? - ANSWER: back office teams should find ways to make sure accounting
processes, legal forms, etc. are focused on the needs of your customers