CALP EXAM 2024 ACTUAL EXAM COMPLETE 300 QUESTIONS
WITH DETAILED VERIFIED ANSWERS (100% CORRECT
ANSWERS) /ALREADY GRADED A+
how are leasing professionals critical to the success of the property? - ANSWER: -
they show and lease the apartment
- deal with and serve residents
- market to prospective residents
What are a few responsibilities of a leasing professional? - ANSWER: - Conduct on-
site tours
- Communicate with residents
- Shop/ visit competition
- Inspect apartments for tour and move-in readiness
- Inspect and process applications for leasing, prepare lease documents
List factors of a "professional image" - ANSWER: - Dress professionally
-Use appropriate language
-Always act in an ethical manner
-Treat co-workers, residents, and prospective residents with respect
Define Market Knowledge - ANSWER: -the demographic and product information
about your apartment community
-its primary competitors
-potential future competition
Define product knowledge - ANSWER: - the understanding of all of the products and
services available in your own community, apartment homes, amenities, the
surrounding neighborhood and that of your area's competitors.
Define Resident Profile - ANSWER: - specific information that describes the
apartment community's typical residents and their needs, wants, and qualifying
characteristics.
what are two components to your job as a leasing professional? (added value) -
ANSWER: - To assist people in finding appropriate housing that meets their particular
lifestyle needs
-To add value to your property's owner
what are two good questions to ask prospective residents? - ANSWER: -"What is
most important to you in this new home?"
-"What don't you have now that you want in this new home?
What are important factors to teamwork in the workplace? - ANSWER: -
Understanding the Teams goals
, - Understanding your role
- Keep the lines of communication clear and open
- Network outside your team
What is the 7 step process to planning? - ANSWER: 1. Set and share your goals
2. Build specific objectives and timelines
3. Identify barriers
4. Determine the contacts and skills you have to acquire
5. Prepare a plan with specific steps to meet your goals and objectives
6. Measure progress on a regular basis
7. Revise as necessary
Explain the "Big Rocks Approach" - ANSWER: - Prioritizing
- Put the more critical and important tasks first
List important components to time management - ANSWER: - use tools
- know your deadlines
- focus
- work on similar tasks in a batch or group
- minimize your time consumers
What should you do when emailing prospective residents? - ANSWER: - Be clear
- Be concise
- Check spelling and grammar
- Use a friendly writing style
- Follow fair housing and other laws
What can virtual leasing look like with prospective residents? - ANSWER: - Video
tours, live or recorded
- Website demonstration
- Self tours
- Phone calls
The term effective rent means? - ANSWER: Rental rates reduced by any concession
formula for economic occupancy - ANSWER: (GPR - concessions - bad debt - vacancy
= x / Original GPR)
The implementation and use of a resident portal can increase the effectiveness of
the staffs - ANSWER: Communication with the apartment community
Which focus in a sales presentation is most likely to increase a leasing professionals
effectiveness? - ANSWER: Emotional appeal
Residential properties are permitted to use which screening criteria to legally
discriminate? - ANSWER: Rental history
WITH DETAILED VERIFIED ANSWERS (100% CORRECT
ANSWERS) /ALREADY GRADED A+
how are leasing professionals critical to the success of the property? - ANSWER: -
they show and lease the apartment
- deal with and serve residents
- market to prospective residents
What are a few responsibilities of a leasing professional? - ANSWER: - Conduct on-
site tours
- Communicate with residents
- Shop/ visit competition
- Inspect apartments for tour and move-in readiness
- Inspect and process applications for leasing, prepare lease documents
List factors of a "professional image" - ANSWER: - Dress professionally
-Use appropriate language
-Always act in an ethical manner
-Treat co-workers, residents, and prospective residents with respect
Define Market Knowledge - ANSWER: -the demographic and product information
about your apartment community
-its primary competitors
-potential future competition
Define product knowledge - ANSWER: - the understanding of all of the products and
services available in your own community, apartment homes, amenities, the
surrounding neighborhood and that of your area's competitors.
Define Resident Profile - ANSWER: - specific information that describes the
apartment community's typical residents and their needs, wants, and qualifying
characteristics.
what are two components to your job as a leasing professional? (added value) -
ANSWER: - To assist people in finding appropriate housing that meets their particular
lifestyle needs
-To add value to your property's owner
what are two good questions to ask prospective residents? - ANSWER: -"What is
most important to you in this new home?"
-"What don't you have now that you want in this new home?
What are important factors to teamwork in the workplace? - ANSWER: -
Understanding the Teams goals
, - Understanding your role
- Keep the lines of communication clear and open
- Network outside your team
What is the 7 step process to planning? - ANSWER: 1. Set and share your goals
2. Build specific objectives and timelines
3. Identify barriers
4. Determine the contacts and skills you have to acquire
5. Prepare a plan with specific steps to meet your goals and objectives
6. Measure progress on a regular basis
7. Revise as necessary
Explain the "Big Rocks Approach" - ANSWER: - Prioritizing
- Put the more critical and important tasks first
List important components to time management - ANSWER: - use tools
- know your deadlines
- focus
- work on similar tasks in a batch or group
- minimize your time consumers
What should you do when emailing prospective residents? - ANSWER: - Be clear
- Be concise
- Check spelling and grammar
- Use a friendly writing style
- Follow fair housing and other laws
What can virtual leasing look like with prospective residents? - ANSWER: - Video
tours, live or recorded
- Website demonstration
- Self tours
- Phone calls
The term effective rent means? - ANSWER: Rental rates reduced by any concession
formula for economic occupancy - ANSWER: (GPR - concessions - bad debt - vacancy
= x / Original GPR)
The implementation and use of a resident portal can increase the effectiveness of
the staffs - ANSWER: Communication with the apartment community
Which focus in a sales presentation is most likely to increase a leasing professionals
effectiveness? - ANSWER: Emotional appeal
Residential properties are permitted to use which screening criteria to legally
discriminate? - ANSWER: Rental history
