Rear rail damage. When does rail have to be replaced?
a) Sway
b) Sag
c) Mash
d) Diamond - ANSWERS-c) Mash
What makes up components of a MacPherson strut? - ANSWERS-a) Lower control
arm
b) Strut coils/springs
c) Tie rod
d) Steering arm
Name component in a ball joint suspension assembly (SLA) - ANSWERS-a) Upper
control arm
b) Tie Rod
c) Spring
d) Lower control arm
e) Sway bar
f) Upper plate
g) Coil spring
,h) Strut
i) Drive shaft
What does a Timing Belt do? - ANSWERS-The timing belt is there to make sure
that the movement of the camshaft or camshafts is synchronized with the
movement of the crankshaft.
How is the windshield connected/installed? - ANSWERS-Primer and urethane
adhesive - then after windshield is in, cover with plastic surrounds and top
molding.
What connects the exhaust pipe and intermediate pipe? - ANSWERS-Catalytic
Converter
What do you measure to know if the steering knuckle is bent? - ANSWERS-
Measuring the distance between each rotor to the knuckle from the same point
on each side.
What do you measure to know if a control arm is bent? - ANSWERS-Measuring
the distance between each control arm and wheel is another way to find a bent
steering arm. Both distances should be the same on both sides of the vehicle.
What gives the floor pan the most strength? - ANSWERS-Corrugations in the floor
(metal that's been reinforced through metalwork stamping)
,1) Any person who violates any of the provisions of the appraiser's act is guilty of
________________. What is the fine? - ANSWERS-Misdemeanor
$500
What type of metal cannot be welded? - ANSWERS-Martensitic stainless steels
(replace only)
Why could a damaged firewall be an issue? - ANSWERS-Firewalls are generally a
"non serviceable" part meaning they cannot be repaired. They would need
replaced, thusly causing the vehicle to become a "structural total loss".
What is the benefit to using LKQ instead of OEM on a fender replacement? -
ANSWERS-An LKQ Fender would come with the fender liner
What are the number of business days you have per Act 361 to inspect a vehicle?
- ANSWERS-6
How many days after an inspection should a total loss be offered to the owner? -
ANSWERS-5
Aftermarket parts can only be used when? - ANSWERS-The parts are listed and
coded in the estimate
Aftermarket - ANSWERS-Nonoriginal equipment manufacturer (non-OEM)
replacement part, either new or used, for any of the nonmechanical parts that
, generally constitute the exterior of the motor vehicle, including inner and outer
panels.
What is the duty of the claimant after the loss? - ANSWERS-Provide a date, time
and facts of the loss
True or False: Appraisals should always be signed by the appraiser? - ANSWERS-
True
Betterment - ANSWERS-The act or process of improving something. When a part
is used on a car that makes the car more valuable than it was prior to the loss.
Which would be an example of an additional interest to the policy? - ANSWERS-
Lienholder
Which is not a peril in reference to auto insurance? - ANSWERS-Wind/hail is not a
peril (fire, theft and collision are perils)
Peril - ANSWERS-Something that may cause injury, harm or loss.
An appraiser's license shall expire annually at midnight on this day? - ANSWERS-
June 30
Who determines the amount of damage to the vehicle? - ANSWERS-Appraiser