ACTUAL EXAM COMPLETE 350 QUESTIONS WITH
DETAILED VERIFIED ANSWERS (100% CORRECT
ANSWERS) /ALREADY GRADED A+
the coach approach - ANSWER: coaches look to collaborate and partner vs show up
as an expert who analyzes, problem solves , provides solutions, gives advice,
provides education, teaches new skills, develops strategies. Coach approach is a
personalized learning system which enables clients to find their own answers and
achieve exceptional results even in the face of challenges.
The coach approach /principles - ANSWER: 1. ask questions with beginners mind
2. No decisions/judgement calls
3 listen rather than waiting to speak
WAIT
4. Not generating quiet resistance- the know it all energy
5. Reading, respecting and working with client emotions
6. Not rushing clients through their 'muck'
7. Not being on auto-pilot
Emotional intelligence - ANSWER: The ability to "recognize our own feeling and
those of others, for motivating ourselves, and for managing emotions well in
ourselves and in our relationships.
emotional intelligence (EI) Principles - ANSWER: In the coaching conversation, the
competencies that contribute to emotional intelligence are necessary in intuition
and use it for positive outcomes; this is an essential part of the empathy that
contributes to relational flow.
Establish trust and rapport - ANSWER: Willingness to be vulnerable to another based
on the confidence that the other is benevolent, honest, open, reliable, competent.
Establishing trust and rapport (Dimensions) - ANSWER: 1. Carl Rogers defines
unconditional positive regard as "being completely accepting toward another
person, without reservation".
2.Show empathy- a respectful understanding of another person's experience,
including his feelings, needs, desires.
3. BE a humble role model - walk the talk without being boastful, arrogant or rude.
4. Slow down- trust/rapport arent earned in a single moment and must be continued
in every coaching session.
5. Under promise/over deliver-carefully monitor words carefully both during/ in
between sessions,
6. Client finds the answers as far as is possible- about fostering growth not forcing it;
preserve client autonomy.
7.Confidentiality is crucial - both oral and written
, 9. Be authentic- share what is there, honest communication results in growth
without judgement or criticism.
Goal Theory (definition/theme) - ANSWER: Happiness requires having clear cut goals
in life that give us a sense of purpose and direction
-When a client has successes with one goal, self efficacy goes up and increases
potential for success in other areas
-emphasizes the relationship between goals and performance
-Most effective performance occurs -when goals are specific, challenging, used to
access performance and linked to feedback.
Goal Theory 4C+F - ANSWER: Goal setting method/Locke's 5 principles that increase
chance of success:
1. Clarity- can be measured: explicit with regard to which result is desired and how it
will be measured.
2. complexity- takes into account goal complexity; complexity can influence
morale/productivity and motivation; too complex can be overwhelming- need to
have enough time to work toward a goal.
3. challenge- somewhere between easy and difficult; goals that are too easy/too
hard negatively impact motivation and may reduce performance.
4. commitment - buy in- people work harder toward a goal when they are involved in
setting it.
5. feedback- listen to/ check to see if headed in the right direction; adjust as needed;
feedback from others or oneself.
Goal Theory (4 mechanisms) - ANSWER: through which goals affect performance
1. Directive function-direct attention/effort toward goal related activity.
2. Energizing function- high level goals lead to greater effort than low level.
3. Affect persistence- hard goals prolong effort when people are allowed to control
the time that they spend on a task.
4. Affect action- indirectly by leading to arousal/discovery and or use of task relevant
knowledge and strategies.
12 roadblocks (not the coach approach) - ANSWER: 1. ordering, demanding,
correcting
2. warning, cautioning, threatening
3. Giving advice, making suggestions, providing solutions.
4. persuading with logic, arguing, lecturing
5. Telling people what to do, moralizing,
6. Disagreeing, judging, criticizing, or blaming
7. agreeing, approving, praising
8. shaming, ridiculing, labeling
9. interpreting/analyzing
10. Reassuring.sympathizing, consoling
11. questioning/probing
12. withdrawing, distracting, humoring, changing the subject