BA 360 Exam 1 Questions with Complete Solutions.
Production - Correct Answer creation of goods and services
operations - Correct Answer production activités that go on in an organization
operation management (OM) - Correct Answer set of activities that create value in the
form of goods and services by transforming inputs into outputs
Types of Operations - Correct Answer -goods producing
-storage/transportation
-exchange
-entertainment
-communication
Coordinated - Correct Answer -principles of PM help one to view a business enterprise as
a total system (coordinated) not only vertically throughout the organization but also
horizontally across multiple functions
Supply Chain - Correct Answer -global network of organization and activities that supplies
a firm with goods and services
-member of a supply chain collaborate to achieve high levels of customer satisfaction
-starts with the provider of basic raw materials and continues to final customer in retain
store
Supply chain for bottle of coke - Correct Answer requires beet or sugar cane from farmer,
a syrup producer, a distributer and a retailer, each adding values to satisfying a customer
Four Basic Operations of Management Functions - Correct Answer 1. Planning 2.
Organizing 3. Directing (staff/ leading) 4. Controlling
1. Planning - Correct Answer provides the basis for the future by developing strategies,
goals and objectives and establishing guidelines, actions, and schedules to meet them
2. Organizing - Correct Answer the process of bringing together the resources (people,
material, equipment, technology, info, and capital) necessary to perform planned activities
,3. Directing (staffing/ leading) - Correct Answer the process of turning plans into realities
by assigning specific tasks and responsibilities to employees, motivating them and
coordinating their efforts
4. Controlling - Correct Answer evaluating performance and applying corrective measures
to ensure that plans are achieved
Strategic Decisions - Correct Answer LONG TERM decisions and concern the
determination of broad policies and plans for using the resources of a company to best
support its long-term competitive strategy
-ex: who to hire
tactical decisions - Correct Answer address how to efficiently manage capacity, inventory,
and schedules within the constraints of previously make strategic decisions
-EX: how much to pay the new hire
Operations Decisions - Correct Answer narrow and SHORT TERM by comparisons and
act under the operation constraints set out by the strategic and tactical management
decisions
-more constraints EX: lower costs
-what is the hires new schedule
Good - Correct Answer physical product that you can see, touch, or possibly consume
EX: hamburger, shoes, automobile
Durable Good - Correct Answer product that typically lasts at least three years
EX: car and landline
Non-Durable Good - Correct Answer perishable and generally lasts for less than three
years
EX: iphone, software, shoes, and food
Service - Correct Answer any activity that does not directly produce a physical product
, Service Encounter - Correct Answer interaction between the customer and the service
provider
EX: when you get something done (go to supermarket to buy eggs)
moment of truths - Correct Answer customer comes into contact with any aspect of the
delivery system, and thereby has an opportunity to form an impression
Similarities Between Good and Services - Correct Answer - goods and services provide
value and satisfaction to customers who purchase and use them
-they both can be standardized or customized to individuals wants and needs
Process - Correct Answer creates and delivers each good or service
* operation management is a critical skill
Difference Between Goods and Services - Correct Answer -goods are tangible while
services are intangible
-customers participate in many service processes, actives, and transactions
-the demand for service is more difficult to predict than the demand for goods
-services cannot be stored as physical inventory (ex. can't keep nurses on hand)
-service management skills are paramount to a successful serve encounter
-service facilitates typically need to be in close proximity to the customer (ex. can't get
haircut n china but can get in phone made there)
- patents protect goods, they do not protect services
Quality - Correct Answer degree to which the output of a process meets customer
requirements
goods quality - Correct Answer physical performance and characteristics of a good
performance - Correct Answer goods primary operating characteristics
features - Correct Answer "bells and whistles" of a good
Production - Correct Answer creation of goods and services
operations - Correct Answer production activités that go on in an organization
operation management (OM) - Correct Answer set of activities that create value in the
form of goods and services by transforming inputs into outputs
Types of Operations - Correct Answer -goods producing
-storage/transportation
-exchange
-entertainment
-communication
Coordinated - Correct Answer -principles of PM help one to view a business enterprise as
a total system (coordinated) not only vertically throughout the organization but also
horizontally across multiple functions
Supply Chain - Correct Answer -global network of organization and activities that supplies
a firm with goods and services
-member of a supply chain collaborate to achieve high levels of customer satisfaction
-starts with the provider of basic raw materials and continues to final customer in retain
store
Supply chain for bottle of coke - Correct Answer requires beet or sugar cane from farmer,
a syrup producer, a distributer and a retailer, each adding values to satisfying a customer
Four Basic Operations of Management Functions - Correct Answer 1. Planning 2.
Organizing 3. Directing (staff/ leading) 4. Controlling
1. Planning - Correct Answer provides the basis for the future by developing strategies,
goals and objectives and establishing guidelines, actions, and schedules to meet them
2. Organizing - Correct Answer the process of bringing together the resources (people,
material, equipment, technology, info, and capital) necessary to perform planned activities
,3. Directing (staffing/ leading) - Correct Answer the process of turning plans into realities
by assigning specific tasks and responsibilities to employees, motivating them and
coordinating their efforts
4. Controlling - Correct Answer evaluating performance and applying corrective measures
to ensure that plans are achieved
Strategic Decisions - Correct Answer LONG TERM decisions and concern the
determination of broad policies and plans for using the resources of a company to best
support its long-term competitive strategy
-ex: who to hire
tactical decisions - Correct Answer address how to efficiently manage capacity, inventory,
and schedules within the constraints of previously make strategic decisions
-EX: how much to pay the new hire
Operations Decisions - Correct Answer narrow and SHORT TERM by comparisons and
act under the operation constraints set out by the strategic and tactical management
decisions
-more constraints EX: lower costs
-what is the hires new schedule
Good - Correct Answer physical product that you can see, touch, or possibly consume
EX: hamburger, shoes, automobile
Durable Good - Correct Answer product that typically lasts at least three years
EX: car and landline
Non-Durable Good - Correct Answer perishable and generally lasts for less than three
years
EX: iphone, software, shoes, and food
Service - Correct Answer any activity that does not directly produce a physical product
, Service Encounter - Correct Answer interaction between the customer and the service
provider
EX: when you get something done (go to supermarket to buy eggs)
moment of truths - Correct Answer customer comes into contact with any aspect of the
delivery system, and thereby has an opportunity to form an impression
Similarities Between Good and Services - Correct Answer - goods and services provide
value and satisfaction to customers who purchase and use them
-they both can be standardized or customized to individuals wants and needs
Process - Correct Answer creates and delivers each good or service
* operation management is a critical skill
Difference Between Goods and Services - Correct Answer -goods are tangible while
services are intangible
-customers participate in many service processes, actives, and transactions
-the demand for service is more difficult to predict than the demand for goods
-services cannot be stored as physical inventory (ex. can't keep nurses on hand)
-service management skills are paramount to a successful serve encounter
-service facilitates typically need to be in close proximity to the customer (ex. can't get
haircut n china but can get in phone made there)
- patents protect goods, they do not protect services
Quality - Correct Answer degree to which the output of a process meets customer
requirements
goods quality - Correct Answer physical performance and characteristics of a good
performance - Correct Answer goods primary operating characteristics
features - Correct Answer "bells and whistles" of a good
