SDSU BA360 EXAM #1 REVIEW (CH 1, 2, 3, & 4) Latest
Update.
Which of the following tasks would NOT typically represent an operations management
activity at Hard Rock Cafe?
A.Preparing an employee schedule
B. receiving a shipment of incoming food ingredients
C. filing a tax return
D. designing an efficient layout - Correct Answer C. filing a tax return
The creation of goods and services is referred to as:
A. Design.
B. Transformation.
C. Formation.
D. production. - Correct Answer D. production.
Which of the following is NOT considered to be one of the three primary functions that all
organizations perform?
A. finance/accounting
B. marketing
C. production/operations
D. research and development - Correct Answer D. research and development
Which of the following activities at an airline is NOT an operations activity?
A. catering
B. flying
C. crew scheduling
D. sales - Correct Answer D. sales
,A global network of organizations and activities that supply a firm with goods and services
is referred to as
A. business functions.
B. production.
C. a supply chain.
D. operations management. - Correct Answer C. a supply chain.
Competition in the 21st century is no longer between companies; it is between
A. supply chains.
B. technologies.
C. individuals.
D. countries. - Correct Answer A. supply chains.
A large percentage of the revenue of most firms is spent on which function?
A. research and development
B. finance
C. operations
D. marketing - Correct Answer C. operations
Which of these is NOT one of the basic functions of the management process?
A. inspecting
B. staffing
C. controlling
D. leading - Correct Answer B. staffing
Which of the following OM decisions determines how a good or service is produced and
commits management to specifictechnology, quality, human resources, and capital
investment?
, A. managing quality
B. process and capacity design
C. human resources and job design
D. design of goods and services - Correct Answer B. process and capacity design
The father of scientific management is
A. Henry Ford.
B. Henry L. Gantt.
C. Frederick W. Taylor.
D. Eli Whitney. - Correct Answer C. Frederick W. Taylor.
The person who believed that management must do more to improve the work
environment and processes so that quality can be improved was
A. Henry Ford.
B. Eli Whitney.
C. W. Edwards Deming.
D. Walter Shewhart. - Correct Answer C. W. Edwards Deming.
The economic activities that typically produce an intangible product are referred to as
A. services.
B. phantoms.
C. goods.
D. products. - Correct Answer A. services.
Which of the following organizations does NOT belong to the service sector?
A. San Diego Zoo
B. Costco
Update.
Which of the following tasks would NOT typically represent an operations management
activity at Hard Rock Cafe?
A.Preparing an employee schedule
B. receiving a shipment of incoming food ingredients
C. filing a tax return
D. designing an efficient layout - Correct Answer C. filing a tax return
The creation of goods and services is referred to as:
A. Design.
B. Transformation.
C. Formation.
D. production. - Correct Answer D. production.
Which of the following is NOT considered to be one of the three primary functions that all
organizations perform?
A. finance/accounting
B. marketing
C. production/operations
D. research and development - Correct Answer D. research and development
Which of the following activities at an airline is NOT an operations activity?
A. catering
B. flying
C. crew scheduling
D. sales - Correct Answer D. sales
,A global network of organizations and activities that supply a firm with goods and services
is referred to as
A. business functions.
B. production.
C. a supply chain.
D. operations management. - Correct Answer C. a supply chain.
Competition in the 21st century is no longer between companies; it is between
A. supply chains.
B. technologies.
C. individuals.
D. countries. - Correct Answer A. supply chains.
A large percentage of the revenue of most firms is spent on which function?
A. research and development
B. finance
C. operations
D. marketing - Correct Answer C. operations
Which of these is NOT one of the basic functions of the management process?
A. inspecting
B. staffing
C. controlling
D. leading - Correct Answer B. staffing
Which of the following OM decisions determines how a good or service is produced and
commits management to specifictechnology, quality, human resources, and capital
investment?
, A. managing quality
B. process and capacity design
C. human resources and job design
D. design of goods and services - Correct Answer B. process and capacity design
The father of scientific management is
A. Henry Ford.
B. Henry L. Gantt.
C. Frederick W. Taylor.
D. Eli Whitney. - Correct Answer C. Frederick W. Taylor.
The person who believed that management must do more to improve the work
environment and processes so that quality can be improved was
A. Henry Ford.
B. Eli Whitney.
C. W. Edwards Deming.
D. Walter Shewhart. - Correct Answer C. W. Edwards Deming.
The economic activities that typically produce an intangible product are referred to as
A. services.
B. phantoms.
C. goods.
D. products. - Correct Answer A. services.
Which of the following organizations does NOT belong to the service sector?
A. San Diego Zoo
B. Costco
