CPTC EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS LATEST UPDATE 2024/2025
Project Planning
focuses on the work involved in planning and managing technical communication work
teams and documents through a lifecycle process. It includes process planning, goal
setting, progress tracking and strategic planning activities
Long established goal in technical communication
to deliver the right information to the right people in the right format at the right time
5 stages in project planning
planning and researching
organizing and drafting
improving style
designing
revising and editing (POIDR)
lifestyle stages in project planning are
an iterative process, not linear
a reader profile
will tell us about the readers distinct needs, background, abilities and experiences and
help us understand how readers will use the document we produce
first step in developing a reader profile
is to identify the types of readers
,primary readers are
the action takers, the main audience
secondary readers are
the advisors, the people who may already know about the subject and who advise the
primary reader
tertiary readers are
evaluators and include people who have an interest in the documents information
gatekeepers
are supervisors who review the document before it is sent to the primary readers
after identifying the documents readers
we can develop profiles to identify their needs, values and attitudes
Needs:
What information do the primary readers need to make a decision? what do the
secondary readers need to make a recommendation?
values:
what do readers value most?
attitudes:
what are the readers attitudes towards the subject and the company?
what is best to use when developing profiles to identify needs values and
attitudes?
a matrix (effective exercise for brainstorming readers and their characteristics,
especially with team members or clients who have never done personas or use analysis
before)
,Through mastery of the Project Analysis competency, technical communicators
demonstrate knowledge of:
reader profiles and the implications of working with global audiences
the process and benefits of mapping information needs to an audience
the methods for analyzing the different contexts in which readers will use an information
product
technical communication genres
letters, memos and email
technical descriptions and specifications
instructions and documentation
proposals
activity reports
analytical reports
tips for collecting and assessing information sources
consider whether your sources are reliable and how they may be biased. All sources of
information likely have some bias
for scientific sources, check a recent published literature review. A literature review
traces research on a subject and is valuable for assessing whether a particular source
is timely and aligns with other research of the period
properly citing information is a matter of
ethics and law
copyright
, gives the copyright holder an exclusive right to reproduce, publish or sell a literary,
musical or artistic work
trademarks are
symbols, words or phrases that have been registered by the trademark owner for a
particular use
organizational design competency
focuses on guidelines and techniques for organizing and drafting technical documents
9 typical patterns of arrangement that can be used to develop individual content
sections or paragraphs:
cause and effect
comparison and contrast
better and worse
costs and benefits
if...then
either...or
chronological order
problem/needs/solution
example
five concluding moves as follows:
make an obvious transition
restate the main point
re-emphasize the importance of the document
COMPLETE SOLUTIONS LATEST UPDATE 2024/2025
Project Planning
focuses on the work involved in planning and managing technical communication work
teams and documents through a lifecycle process. It includes process planning, goal
setting, progress tracking and strategic planning activities
Long established goal in technical communication
to deliver the right information to the right people in the right format at the right time
5 stages in project planning
planning and researching
organizing and drafting
improving style
designing
revising and editing (POIDR)
lifestyle stages in project planning are
an iterative process, not linear
a reader profile
will tell us about the readers distinct needs, background, abilities and experiences and
help us understand how readers will use the document we produce
first step in developing a reader profile
is to identify the types of readers
,primary readers are
the action takers, the main audience
secondary readers are
the advisors, the people who may already know about the subject and who advise the
primary reader
tertiary readers are
evaluators and include people who have an interest in the documents information
gatekeepers
are supervisors who review the document before it is sent to the primary readers
after identifying the documents readers
we can develop profiles to identify their needs, values and attitudes
Needs:
What information do the primary readers need to make a decision? what do the
secondary readers need to make a recommendation?
values:
what do readers value most?
attitudes:
what are the readers attitudes towards the subject and the company?
what is best to use when developing profiles to identify needs values and
attitudes?
a matrix (effective exercise for brainstorming readers and their characteristics,
especially with team members or clients who have never done personas or use analysis
before)
,Through mastery of the Project Analysis competency, technical communicators
demonstrate knowledge of:
reader profiles and the implications of working with global audiences
the process and benefits of mapping information needs to an audience
the methods for analyzing the different contexts in which readers will use an information
product
technical communication genres
letters, memos and email
technical descriptions and specifications
instructions and documentation
proposals
activity reports
analytical reports
tips for collecting and assessing information sources
consider whether your sources are reliable and how they may be biased. All sources of
information likely have some bias
for scientific sources, check a recent published literature review. A literature review
traces research on a subject and is valuable for assessing whether a particular source
is timely and aligns with other research of the period
properly citing information is a matter of
ethics and law
copyright
, gives the copyright holder an exclusive right to reproduce, publish or sell a literary,
musical or artistic work
trademarks are
symbols, words or phrases that have been registered by the trademark owner for a
particular use
organizational design competency
focuses on guidelines and techniques for organizing and drafting technical documents
9 typical patterns of arrangement that can be used to develop individual content
sections or paragraphs:
cause and effect
comparison and contrast
better and worse
costs and benefits
if...then
either...or
chronological order
problem/needs/solution
example
five concluding moves as follows:
make an obvious transition
restate the main point
re-emphasize the importance of the document
