BOMI FM Fundamentals Questions with 100% Correct
Answers | Latest Version 2024 | Verified
quality assessment - ANSWER Facilities management responsibilities such as
evaluating the effectiveness of service, benchmarking, management of audits, and
development of innovative improvements
What professional aspect of facilities management distinguishes it from related
professions? - ANSWER coordination across traditionally separate disciplinary lines
How can a facilities manager best improve worker productivity - ANSWER improve
the work environment
three dimensions of quality - ANSWER input, process, and output
What percent of a company's capital assets does the average facilities department
manage? - ANSWER 25%
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - ANSWER strategic planning
Facilities management responsibilities such as evaluating the effectiveness of
service, benchmarking, management of audits, and development of innovative
improvements are all part of what function? - ANSWER quality assessment
What professional aspect of facilities management distinguishes it from related
professions? - ANSWER coordination across traditionally separate disciplinary lines
What is the best way for a facilities manager to become more proactive and avoid
crisis management? - ANSWER participate in discussions of the central
management issues
How can a facilities manager best improve worker productivity? - ANSWER
improve the work environment
According to TQM/CQI literature, what are the three dimensions of quality? -
ANSWER input, process, and output
What percent of a company's capital assets does the average facilities department
manage? - ANSWER 25 percent
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - ANSWER strategic planning
In most companies, how are facilities departments viewed? - ANSWER as
overhead
,What is the most expensive element of most office and other white-collar
workplaces? - ANSWER people
How can facilities management successfully affect the corporate mission? -
ANSWER by linking asset planning to corporate goals
Define property management - ANSWER The process of maintaining and creating
value in real property consistent with the owner's objectives and in compliance with
the highest standard of professional ethics. In real estate, the process of profitable
operation and management of owned, leased, or subleased real property for a
building owner, developer, or land lord.
Define asset management - ANSWER Asset management: Maximizing value to a
portfolio of properties from acquisition to disposition within the objectives defined by
the owner. Asset management uses strategic planning, investment analysis, and the
positioning of a property in the market place.
Facility management, or inside-out view? - ANSWER The facility manager looks
from inside the business out to the external environment of economic forces, the
marketplace, corporate competition, etc., through the eyes of a manager of a given
business. A facility is a tool that enables the company to survive and prosper in its
external environment.
Real property, or outside-in view? - ANSWER A real estate organization views the
facility as a building, a commercial property designed to produce revenue. The
building does not support the real property business; it is the business.
What do all facilities management functions have aspects of? - ANSWER strategy
and tactics
What facilities activity usually produces the best overall financial and qualitative
performance? - ANSWER devising a good strategy
Define a program. - ANSWER any kind of work activities that the facilities manager
wants specifically to manage and track on an ongoing basis
Define a project. - ANSWER a set of tasks related to the achievement of a specific
objective
Behind personnel, what is the second largest expense on company ledgers? -
ANSWER facilities
What is situational analysis? - ANSWER capturing information about each external
element that can have an influence on the facilities department in the coming year
What is the definition of a capitalized project? - ANSWER projects that create
assets with lasting value
, What is the strategy that enables facilities managers to accommodate rapid changes
in space needs? - ANSWER lease management
What are some tactical activities associated with a strategic function? - ANSWER
construction project management; alteration, renovation, and workplace installation;
and workplace planning, allocation, and management
What are the two types of tactical activities? - ANSWER Processes and procedures
What is the work reception center used for? - ANSWER it is the core of the tactical
facilities function and the place customers contact when they need a facilities service
What defines a service request classified as project work? - ANSWER when a
service request involves multiple trades or skill, changes in the form or
Who are the individuals most qualified to determine if you are providing quality
service? - ANSWER the customers
In the tactical sense, when does service delivery begin? - ANSWER when the
customer makes a request
Evaluating customer service by the dollars or time spent per unit compared with
historical company data, industry standards, or benchmarking partners provides a
measurement of what? - ANSWER efficiency
Evaluating customer service by how well the organizational objectives were met
provides a measure of what? - ANSWER effectiveness
Evaluating customer service by the timeliness of the service delivered provides a
measurement of what? - ANSWER responsiveness
The most common form of financial evaluation involves measuring what? - ANSWER
actual expenses against the allocated operating budget
What is the greatest value of benchmarking? - ANSWER to compare performance
indicators
By tracking data over time, you can develop trend analysis of what aspects of space
utilization? - ANSWER downtime for change and reconfiguration, float or swing
space, and storage areas
What is the best way to determine whether space is being appropriately used? -
ANSWER use a customer satisfaction survey
In which phase of work do the facilities managers devote the greatest proportion of
their management attention? - ANSWER Implementation plan
Typically, higher costs due to poorly planned facilities actions are realized during
what phase of the management track? - ANSWER operations, maintenance, and
service delivery
Answers | Latest Version 2024 | Verified
quality assessment - ANSWER Facilities management responsibilities such as
evaluating the effectiveness of service, benchmarking, management of audits, and
development of innovative improvements
What professional aspect of facilities management distinguishes it from related
professions? - ANSWER coordination across traditionally separate disciplinary lines
How can a facilities manager best improve worker productivity - ANSWER improve
the work environment
three dimensions of quality - ANSWER input, process, and output
What percent of a company's capital assets does the average facilities department
manage? - ANSWER 25%
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - ANSWER strategic planning
Facilities management responsibilities such as evaluating the effectiveness of
service, benchmarking, management of audits, and development of innovative
improvements are all part of what function? - ANSWER quality assessment
What professional aspect of facilities management distinguishes it from related
professions? - ANSWER coordination across traditionally separate disciplinary lines
What is the best way for a facilities manager to become more proactive and avoid
crisis management? - ANSWER participate in discussions of the central
management issues
How can a facilities manager best improve worker productivity? - ANSWER
improve the work environment
According to TQM/CQI literature, what are the three dimensions of quality? -
ANSWER input, process, and output
What percent of a company's capital assets does the average facilities department
manage? - ANSWER 25 percent
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - ANSWER strategic planning
In most companies, how are facilities departments viewed? - ANSWER as
overhead
,What is the most expensive element of most office and other white-collar
workplaces? - ANSWER people
How can facilities management successfully affect the corporate mission? -
ANSWER by linking asset planning to corporate goals
Define property management - ANSWER The process of maintaining and creating
value in real property consistent with the owner's objectives and in compliance with
the highest standard of professional ethics. In real estate, the process of profitable
operation and management of owned, leased, or subleased real property for a
building owner, developer, or land lord.
Define asset management - ANSWER Asset management: Maximizing value to a
portfolio of properties from acquisition to disposition within the objectives defined by
the owner. Asset management uses strategic planning, investment analysis, and the
positioning of a property in the market place.
Facility management, or inside-out view? - ANSWER The facility manager looks
from inside the business out to the external environment of economic forces, the
marketplace, corporate competition, etc., through the eyes of a manager of a given
business. A facility is a tool that enables the company to survive and prosper in its
external environment.
Real property, or outside-in view? - ANSWER A real estate organization views the
facility as a building, a commercial property designed to produce revenue. The
building does not support the real property business; it is the business.
What do all facilities management functions have aspects of? - ANSWER strategy
and tactics
What facilities activity usually produces the best overall financial and qualitative
performance? - ANSWER devising a good strategy
Define a program. - ANSWER any kind of work activities that the facilities manager
wants specifically to manage and track on an ongoing basis
Define a project. - ANSWER a set of tasks related to the achievement of a specific
objective
Behind personnel, what is the second largest expense on company ledgers? -
ANSWER facilities
What is situational analysis? - ANSWER capturing information about each external
element that can have an influence on the facilities department in the coming year
What is the definition of a capitalized project? - ANSWER projects that create
assets with lasting value
, What is the strategy that enables facilities managers to accommodate rapid changes
in space needs? - ANSWER lease management
What are some tactical activities associated with a strategic function? - ANSWER
construction project management; alteration, renovation, and workplace installation;
and workplace planning, allocation, and management
What are the two types of tactical activities? - ANSWER Processes and procedures
What is the work reception center used for? - ANSWER it is the core of the tactical
facilities function and the place customers contact when they need a facilities service
What defines a service request classified as project work? - ANSWER when a
service request involves multiple trades or skill, changes in the form or
Who are the individuals most qualified to determine if you are providing quality
service? - ANSWER the customers
In the tactical sense, when does service delivery begin? - ANSWER when the
customer makes a request
Evaluating customer service by the dollars or time spent per unit compared with
historical company data, industry standards, or benchmarking partners provides a
measurement of what? - ANSWER efficiency
Evaluating customer service by how well the organizational objectives were met
provides a measure of what? - ANSWER effectiveness
Evaluating customer service by the timeliness of the service delivered provides a
measurement of what? - ANSWER responsiveness
The most common form of financial evaluation involves measuring what? - ANSWER
actual expenses against the allocated operating budget
What is the greatest value of benchmarking? - ANSWER to compare performance
indicators
By tracking data over time, you can develop trend analysis of what aspects of space
utilization? - ANSWER downtime for change and reconfiguration, float or swing
space, and storage areas
What is the best way to determine whether space is being appropriately used? -
ANSWER use a customer satisfaction survey
In which phase of work do the facilities managers devote the greatest proportion of
their management attention? - ANSWER Implementation plan
Typically, higher costs due to poorly planned facilities actions are realized during
what phase of the management track? - ANSWER operations, maintenance, and
service delivery
