NC BLET : Law Enforcement Communication and Information Systems 2024

NC BLET : Law Enforcement Communication and Information Systems 2024 You may be the ____ link the caller encounters in requesting assistance. - answer-First What are the 3 factors of Communicating Artfully? - answer-(1) Flexibility (2) Empathy (3) Professionalism Why is speed of response when answering the telephone important? - answer-It creates the impression of professionalism, sharpness, attentiveness, and concern. The caller believes the call is important What are the 3 essential parts of the Emergency call? - answer-The location, the call type, and the call back number A general rule is to create a visualization of the call. If you can't see the situation, you don't have enough info. What info. is crucial when taking the call? - answer-The 5 W's: -Where: location always the first question -What: to classify or prioritize a call -When: priority related to when call occurred -Who: caller info needed -Weapons: ask about weapons In regard to crisis callers and their emotions, what are the top 3 rules? - answer-1. DONT TAKE IT PERSONALLY, 2. DONT TAKE IT PERSONALLY, 3. DONT TAKE IT PERSONALLY When is Persistent Repetition a useful technique to use? - answer-When trying to break through the caller's hysterical threshold