MO EXAM 1 STUDY GUIDE SOLUTIONS

MO EXAM 1 STUDY GUIDE SOLUTIONS Organizational Behavior - ANSWER-the study of what people think, feel, and do in and around organizations OB Examines: - ANSWER-1. how employees behave, perceive, make decisions, and respond emotionally. 2. How individuals and teams in organizations relate to each other and their counterparts in other orgs. 3. How organizations interact with their external environments. Importance of OB - ANSWER-interact, collaborate, communicate -- vital to orgs success OB knowledge is important for people to... - ANSWER-- comprehend/predict workplace events - adopt more accurate personal theories - influence organizational events CEO job descriptions that mention social skills have increased 30% since 2000. ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER 2024 Page 2/23 Kolb's Experimental Learning Model - ANSWER- Management: - ANSWER-A process designed to achieve an organization's objectives by using its resources effectively and effectively in a changing environment. 2 management activities: - ANSWER-1. Figuring out what to do.... often despite uncertainty and an enormous amount of potentially relevant info. 2. Getting things done.. through other people, despite having little direct control over most of them. McGregor's X Theory (1960): - ANSWER-- People are controlled and directed bc they don't like to work - coercion is necessary to get employees to complete tasks. McGregor's Y Theory (1960): - ANSWER-- people self-directed, creative, and seek responsibility bc they like to work - people are given autonomy to complete tasks. Lewin's Formula - ANSWER-People's Behavior (B) at work = a function of the Individual (I) & the Environment (E) -- Individual: managers CANNOT control individuals, their personalities/preferences/or perspectives ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER 2024 Page 3/23 -- Environment: managers CAN control the environment. (interact w/ people, structure the work) Organization: - ANSWER--groups of people who work interdependently toward some purpose Organization Structures are based on... - ANSWER-1. External environment 2. Organizational size 3. Technology 4. Organizational Strategy Effective Orgs have: - ANSWER-good mission statement, strategy, policies/procedures.... Span of Control (impacts structure) - ANSWER-the # of people directly reporting to the next level above in the hierarchy. Narrow Span of Control - ANSWER-"tall structures" - few people report to manager ex. BU, Wells-Fargo, General Electric Note: Orgs that are highly regulated have this type of structure. Wide Span of Control - ANSWER-"flat structures" - manager has many direct reports ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER 2024 Page 4/23 ex. Tesla, Whirlpool, Cisco, Pandora, Google Note: Orgs are moving toward this structure today. Centralization: (impacts structure) - ANSWER-the degree to which formal decision authority is held by a small number of people (usually @ the top of org hierarchy) Centralized ORGS: - ANSWER-- most decisions made by top management - have "standard operating" procedures for decision making, aimed at creating efficiency. Decentrialized ORGS: - ANSWER-- decision making is dispersed throughout organization. - (approved by senior executives) members give insight/innovation for strategic management Centralized ORGS (advantages / disadvantages) - ANSWER-ex. Microsoft, Apple, most start-ups, hotel chains Advan- clear chain of command, focused vision, reduced costs, improved qualit