Dell Certification Actual Exam Update
2024 | Dell Certified Exam Latest 2024
Questions and Correct Answers Rated
A+
If ePSA passes the hard drive test and still the system does not load
the operating system, what could the issue be? - ANSWER-Corrupt or
missing operating system
State true or false: WLAN stands for Wide Local Area Network -
ANSWER-False
When do you select the BT disabled setting in Service Menu of
Manufacturing Mode? (SMMM) - ANSWER-If BT Disabled label is
present inside the bottom door or chassis
Choose all that Apply: Which of the following platform uses both Key
and Button Sequence Trigger? Select the correct responses and click
submit. - ANSWER-Convertible Platform and Detachable Platform
Choose all that apply: Which of the following statements are true
about the New PSU BIST? - ANSWER-1.) To restart the PSU BIST:
Disconnect the AC Power cord for 15 seconds (PSU BIST reset time),
and then plug-in the AC power cord 2.) To start the PSU BIST: Plug in
the AC power cord and note the LED light status 3.) Ensure to
disconnect the AC power cord from the PSU, before starting the PSU
BIST
If recovery image from both system's primary hard drive and external
USB key is present, which image will the BIOS recovery 2 tool select?
- ANSWER-Recovery image from external USB key
Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263
AIO Desktop and determine that the LCD panel is faulty. What
troubleshooting steps you will follow before replacing the LCD
,Assembly? - ANSWER-1.) Run ePSA, but press esc to stop testing
and regain control of the cursor. Double tap on the screen and see if
the cursor moves to your pressed location. That will determine if
hardware is needed to be replaced or it is a software problem 2.)If
system boots into windows, check device manager for USB Input
device which has a white circle and a down arrow, right click and
enable it to test its functionality.
Which of the following is the correct way to trigger BIOS Recovery 2? -
ANSWER-For desktop platform, turn on the PC and hold down CTRL
+ ESC Key.
Choose all that apply: What is correct about Intel Optane Memory -
ANSWER-1.) It pairs memory and storage into one virtual drive visible
to the OS 2.) It is a system acceleration solution for new 7th Gen Intel
Core-I processor and Chipset platforms.
The LCD has passed the BIST, but there is still a video problem. What
other components should be checked and in what order? - ANSWER-
LCD cable, inverter board, system board
State True or false: After a system board replacement, a field
technician can input the service tag value only once. - ANSWER-True
Which is the notebook computer category that is designed to be
suitable for small organizations with little or no IT staff? - ANSWER-
Vostro
Choose all that apply: Under which all service plans can you schedule
hardware and software scans, clean files manually and tune system
performance using Support Assist? - ANSWER-All choices are true
State true or false: Depending on your Dell service plan, Support
Assist automates and facilitates..... - ANSWER-true
,How do you perform a latitude self-heal recovery? - ANSWER-Unplug
the AC adaptor and remove primary battery, disconnect coin cell
(CMOS) battery, release the flea power, plug in AC adaptor
State True or False: M.2 is data transfer protocol while NVMe is a
form factor - ANSWER-false
State true or false: dell desktop portfolios include Optiplex, Inspiron,
Vostro, precision, XPS, and all in one - ANSWER-True
State true or false: Fastboot is the Pre-Boot environment of Android...
- ANSWER-True
BIOS recovery 2 from Hard Drive option can be disabled in ________
- ANSWER-BIOS
What is the status of the power LED when a system board failure
occured? - ANSWER-Blinking (2,6)
How to initiate RTC reset? - ANSWER-Connect system to an AC
power, keep the system in a power off state, press and hold the power
button for 25 sec., release the power button to initiate RTC reset.
What are the advantages of SSDs when compared to traditional HDD
- ANSWER-All choices true
Which of the following is the correct way to trigger BIOS Recovery 2? -
ANSWER-For desktop platform, turn on the PC and hold down "CTRL
+ Esc" Key.
On a Windows 10 system, what will you do after replacing the system
board? - ANSWER-Enter the 5 x 5 DIgital Product Key and hand over
the Digital Product Key (DPK) Card to the customer.
Choose all that apply: What is correct about the Intel Optane Memory?
- ANSWER-It pairs memory and storage into one individual
, BIOS recover 2 from hard drive option can be disabled in ? -
ANSWER-Bios
When the option is disabled, BIOS will not save a copy of recovery file
into the HD when user flash the BIOS
The setting is set to enable by default
It is not possible to recovery BIOS from the Hard Drive is the customer
unchecked this option before failure occurred
The BIOS recovery 2 does not support recovery from? - ANSWER-
Encrypted HDD
When HDD passwords set
BR2 will attempt to search for the recovery image but eventually will
fail as indicated by LED codes
If recovery image from both systems primary hard drive and external
USB key are present. Which image will bios recover 2 select? -
ANSWER-USB Key
Which of the following items are not affected by the RTC reset? -
ANSWER-Service tag
Asset Tag
Ownership tag
Admin password
System password
HDD password
Key databases
System logs
Maybe
The boot list
2024 | Dell Certified Exam Latest 2024
Questions and Correct Answers Rated
A+
If ePSA passes the hard drive test and still the system does not load
the operating system, what could the issue be? - ANSWER-Corrupt or
missing operating system
State true or false: WLAN stands for Wide Local Area Network -
ANSWER-False
When do you select the BT disabled setting in Service Menu of
Manufacturing Mode? (SMMM) - ANSWER-If BT Disabled label is
present inside the bottom door or chassis
Choose all that Apply: Which of the following platform uses both Key
and Button Sequence Trigger? Select the correct responses and click
submit. - ANSWER-Convertible Platform and Detachable Platform
Choose all that apply: Which of the following statements are true
about the New PSU BIST? - ANSWER-1.) To restart the PSU BIST:
Disconnect the AC Power cord for 15 seconds (PSU BIST reset time),
and then plug-in the AC power cord 2.) To start the PSU BIST: Plug in
the AC power cord and note the LED light status 3.) Ensure to
disconnect the AC power cord from the PSU, before starting the PSU
BIST
If recovery image from both system's primary hard drive and external
USB key is present, which image will the BIOS recovery 2 tool select?
- ANSWER-Recovery image from external USB key
Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263
AIO Desktop and determine that the LCD panel is faulty. What
troubleshooting steps you will follow before replacing the LCD
,Assembly? - ANSWER-1.) Run ePSA, but press esc to stop testing
and regain control of the cursor. Double tap on the screen and see if
the cursor moves to your pressed location. That will determine if
hardware is needed to be replaced or it is a software problem 2.)If
system boots into windows, check device manager for USB Input
device which has a white circle and a down arrow, right click and
enable it to test its functionality.
Which of the following is the correct way to trigger BIOS Recovery 2? -
ANSWER-For desktop platform, turn on the PC and hold down CTRL
+ ESC Key.
Choose all that apply: What is correct about Intel Optane Memory -
ANSWER-1.) It pairs memory and storage into one virtual drive visible
to the OS 2.) It is a system acceleration solution for new 7th Gen Intel
Core-I processor and Chipset platforms.
The LCD has passed the BIST, but there is still a video problem. What
other components should be checked and in what order? - ANSWER-
LCD cable, inverter board, system board
State True or false: After a system board replacement, a field
technician can input the service tag value only once. - ANSWER-True
Which is the notebook computer category that is designed to be
suitable for small organizations with little or no IT staff? - ANSWER-
Vostro
Choose all that apply: Under which all service plans can you schedule
hardware and software scans, clean files manually and tune system
performance using Support Assist? - ANSWER-All choices are true
State true or false: Depending on your Dell service plan, Support
Assist automates and facilitates..... - ANSWER-true
,How do you perform a latitude self-heal recovery? - ANSWER-Unplug
the AC adaptor and remove primary battery, disconnect coin cell
(CMOS) battery, release the flea power, plug in AC adaptor
State True or False: M.2 is data transfer protocol while NVMe is a
form factor - ANSWER-false
State true or false: dell desktop portfolios include Optiplex, Inspiron,
Vostro, precision, XPS, and all in one - ANSWER-True
State true or false: Fastboot is the Pre-Boot environment of Android...
- ANSWER-True
BIOS recovery 2 from Hard Drive option can be disabled in ________
- ANSWER-BIOS
What is the status of the power LED when a system board failure
occured? - ANSWER-Blinking (2,6)
How to initiate RTC reset? - ANSWER-Connect system to an AC
power, keep the system in a power off state, press and hold the power
button for 25 sec., release the power button to initiate RTC reset.
What are the advantages of SSDs when compared to traditional HDD
- ANSWER-All choices true
Which of the following is the correct way to trigger BIOS Recovery 2? -
ANSWER-For desktop platform, turn on the PC and hold down "CTRL
+ Esc" Key.
On a Windows 10 system, what will you do after replacing the system
board? - ANSWER-Enter the 5 x 5 DIgital Product Key and hand over
the Digital Product Key (DPK) Card to the customer.
Choose all that apply: What is correct about the Intel Optane Memory?
- ANSWER-It pairs memory and storage into one individual
, BIOS recover 2 from hard drive option can be disabled in ? -
ANSWER-Bios
When the option is disabled, BIOS will not save a copy of recovery file
into the HD when user flash the BIOS
The setting is set to enable by default
It is not possible to recovery BIOS from the Hard Drive is the customer
unchecked this option before failure occurred
The BIOS recovery 2 does not support recovery from? - ANSWER-
Encrypted HDD
When HDD passwords set
BR2 will attempt to search for the recovery image but eventually will
fail as indicated by LED codes
If recovery image from both systems primary hard drive and external
USB key are present. Which image will bios recover 2 select? -
ANSWER-USB Key
Which of the following items are not affected by the RTC reset? -
ANSWER-Service tag
Asset Tag
Ownership tag
Admin password
System password
HDD password
Key databases
System logs
Maybe
The boot list
