VERSION WITH DETAILED QUESTIONS AND A+ VERIFIED
CORRECT ANSWERS
In an automatic transmission, the shift level connects to the: - CORRECT ANSWER
Manual valve
Which part of the vehicle converts AC power to direct current? - CORRECT ANSWER
Alternator
The amount of time the fuel injector stays open is called? - CORRECT ANSWER Pulse
width
In rack and pinion steering, what moves the rack? - CORRECT ANSWER Pinion gear
Window glass fits into components called: - CORRECT ANSWER Sides: run channel,
Bottom: Sash channel
When appraising salvage, all of the following must be provided by the consumer
EXCEPT: - CORRECT ANSWER Date & location of receiving the salvage bids
In the event of a Total loss on a commercial policy with the "stated amount"
endorsement, the amount payable would be: - CORRECT ANSWER The policy limit,
ACV, or LKQ, whichever is less
In the case of a total loss, the adjuster will pay the insured: - CORRECT ANSWER Use
the most recent publication of an "official used car guide", replacement value of a
vehicle in LKQ if current model year, use the dealer quotation method
If the salvage value is listed, the appraiser must disclose to the consumer in writing: -
CORRECT ANSWER The name & address of each salvage bidder, the amount of the
bid, the expiration date of each salvage bid known
What is ACV? - CORRECT ANSWER Actual Cash Value- the replacement cost minus
depreciation
If an appraiser uses the guide source method in determining a vehicle's value, which of
the following does not apply? - CORRECT ANSWER The insured's auto physical
damage deductible, the cost of the repair or damage
What is not included in the calculations of a property loss negotiation? - CORRECT
ANSWER The value of the salvage. Salvage belongs to the insurance company
, Once completed, a total loss evaluation report must be sent to the consumer by the
appraiser within: - CORRECT ANSWER 5 working days
Anyone who threatens, forces or corruptly influences, obstructs or impedes the due and
proper administration of the fraud law relating to the insurance business may be fined
and/or imprisoned for up to: - CORRECT ANSWER 10 years
An appraiser is permitted to receive, directly or indirectly, any gratuity or other
consideration connection with his appraisal services only when? - CORRECT ANSWER
His customer & only if self-employed
An attorney will provide notice of deposition to an individual when the attorney wishes to
secure what from that individual? - CORRECT ANSWER A recorded statement under
oath
Which of the following is not a claim settlement option for property? - CORRECT
ANSWER Value as established by the insurer
Unless prevented by intervening circumstance, once the assignment to the appraiser
has been made, inspection of the vehicle must be made within: - CORRECT ANSWER
6 working days
Which of the following is considered a "collision" loss? Options: Riot, animal hit,
missiles, pot hole - CORRECT ANSWER Hitting pot hole
What must a Pennsylvania automobile appraiser do when the repair shop advises that
there is additional damage to a vehicle that is the subject of repair not previously on the
estimate? - CORRECT ANSWER Respect the vehicle
A reservation of rights letter - CORRECT ANSWER Informs the policyholder that the
insurance company will defend him/her in a lawsuit but that certain aspects of the
lawsuit may not be indemnified
When are deductions permitted for betterment and/or depreciation of a damaged
vehicle? - CORRECT ANSWER Deductions for betterment and/or depreciation are
permitted only for parts normally subject to repair and replacement during the useful life
of the insured motor vehicle. Betterment is the increase in value a vehicle experiences
after a major mechanical repair.
If a vehicle has been in a hit & run accident, what is the insured required to do? -
CORRECT ANSWER Notify the police immediately
If a vehicle has been stolen, what must the insured do? - CORRECT ANSWER Notify
the police immediately