SSA Academy 421 Exam Questions and
Answers
Postal iiService iiemployees iioperate iiunder iithe iimandate iito iiprotect iiand iipreserve iithe
iimail iiplaced iiin iiits: ii- iiAnswers ii-Custody
A iiviolation iiof iithe iisecurity iiand iisanctity iiof iithe iimail iiis: ii- iiAnswers ii-Failing iito iideliver
iithe iimail
The iifirst iiopportunity iiof iia iiSales iiand iiServices iiAssociate ii(SSA) iito iistart iithe
iicustomer iiexperience iion iia iipositive iinote iiis iito: ii- iiAnswers ii-Deliver iia iifirst
iiimpression
The iitype iiof iicommunication iithat iican iienhance iior iicontradict iimessages iiis: ii-
iiAnswers ii-Non-verbal iicommunication
The iiapproach iia iiSales iiand iiServices iiAssociate ii(SSA) iican iiuse iito iiengage iiour
iicustomers iiand iiensure iitheir iineeds iiare iimet iiis: ii- iiAnswers ii-G.I.S.T.
For iia iimailpiece iito iibe iiconsidered iia iiflat-sized iimailpiece iiit iimust iipass iithe: ii-
iiAnswers ii-Flexibility iitest
Why iiis iimaintaining iithe iisecurity iiand iisanctity iiof iithe iimail iione iiof iithe iicore
iiresponsibilities iiof iithe iiPostal iiService? ii- iiAnswers ii-Instills iicustomer iiconfidence
Successful iisales iitransactions iioccur iiwhen iithe iiSales iiand iiServices iiAssociate ii(SSA):
ii- iiAnswers ii-Makes iian iiinformed iimutual iidecision iiwith iithe iicustomer iion
iiproducts/services
What iiis iithe iimost iipositive iiway iito iiimpact iicustomer iiperception iiof iithe iiPost iiOffice? ii-
iiAnswers ii-Provide iiexcellent iicustomer iiservice
The iiUS iiPostal iiService iiis iithe iionly iidelivery iiservice iithat iireaches: ii- iiAnswers ii-Every
iiaddress iiin iithe iination
An iiorganized iiworkstation iicreates iia iimore ii_______ iiworkplace. ii- iiAnswers ii-Efficient
How iia iiSales iiand iiServices iiAssociate ii(SSA) iiconducts iithemselves iion iithe iijob
iieffects iithe: ii- iiAnswers ii-Postal iibrand
, An iiactive iilistening iitechnique iiused iito iicreate iia iisuccessful iitransaction iiis iicalled: ii-
iiAnswers ii-Clarifying
One iiof iithe iifirst iithings iia iicustomer iinotices iiabout iithe iiSales iiand iiServices iiAssociate
ii(SSA) iiis iitheir: ii- iiAnswers ii-Personal iiappearance
The iiprimary iilaw iienforcement iifor iithe iiUSPS iiis iithe: ii- iiAnswers ii-Postal iiInspection
iiService
The iiminimum iilength iiof iia iiletter iiis iihow iimany iiinches iilong? ii- iiAnswers ii-5 iiinches
The iimaximum iisize iifor iia iiflat-sized iimailpiece iiis: ii- iiAnswers ii-12 iix ii15 iiinches
A iimachinable iiparcel iicannot iiweigh iimore iithan: ii- iiAnswers ii-25 iipounds
A iiparcel iithat iiis iimore iithan ii70 iipounds iiis: ii- iiAnswers ii-Nonmailable
Nonmachinable iisurcharges iiwill iibe iiapplied iito iiFirst iiClass iiletters iiwhen iithe iiitem iiis: ii-
iiAnswers ii-Is iipolybagged iior iipolywrapped
The iiminimum iisize iiof iia iipostcard iiis iithe iisame iisize iias iia: ii- iiAnswers ii-Letter
In iiorder iifor iia iipostcard iito iibe iimailed iiit iimust iibe: ii- iiAnswers ii-Rectangular
The iimaximum iisize iiof iia iiflat iiis ii15 iiinches iilong, ii__ iiinches iihigh, iiand ii.75 iiinches
iithick. ii- iiAnswers ii-12
Proper iidesign iiand iiconstruction iiof iia iimailpiece iiwhich iiconforms iito iiminimum iiand
iimaximum iimailing iistandards iiensures: ii- iiAnswers ii-Mailability
Correctly iiidentifying iinonmachinable iicharacteristics iiof iiFirst-Class iiMail iiletters iiand
iiapplying iicorrect iipricing iiwill iihelp iito iiprotect: ii- iiAnswers ii-Revenue iigeneration.
A iiletter iithat iiis iisquare iiinstead iiof iirectangular iiis iiconsidered: ii- iiAnswers ii-
Nonmachinable
Nonmachinable iiletters iiare iiprocessed: ii- iiAnswers ii-Manually
Other iiRegulated iiMaterials iiDomestic ii(ORM-D iipackages iican iibe iishipped iiby: ii-
iiAnswers ii-USPS iiRetail iiGround
Firearms, iiintoxicating iiliquors, iiand iicigarettes iiare iicategorized iias: ii- iiAnswers ii-
Restrictive iimatter
Failure iito iicomply iiwith iithe iiBank iiSecrecy iiAct ii(BS iicould iiresult iiin iisignificant iifines
ii__________ iiof iimore iithan iiper iiday iiper iiincident. ii- iiAnswers ii-$50,000.00
Answers
Postal iiService iiemployees iioperate iiunder iithe iimandate iito iiprotect iiand iipreserve iithe
iimail iiplaced iiin iiits: ii- iiAnswers ii-Custody
A iiviolation iiof iithe iisecurity iiand iisanctity iiof iithe iimail iiis: ii- iiAnswers ii-Failing iito iideliver
iithe iimail
The iifirst iiopportunity iiof iia iiSales iiand iiServices iiAssociate ii(SSA) iito iistart iithe
iicustomer iiexperience iion iia iipositive iinote iiis iito: ii- iiAnswers ii-Deliver iia iifirst
iiimpression
The iitype iiof iicommunication iithat iican iienhance iior iicontradict iimessages iiis: ii-
iiAnswers ii-Non-verbal iicommunication
The iiapproach iia iiSales iiand iiServices iiAssociate ii(SSA) iican iiuse iito iiengage iiour
iicustomers iiand iiensure iitheir iineeds iiare iimet iiis: ii- iiAnswers ii-G.I.S.T.
For iia iimailpiece iito iibe iiconsidered iia iiflat-sized iimailpiece iiit iimust iipass iithe: ii-
iiAnswers ii-Flexibility iitest
Why iiis iimaintaining iithe iisecurity iiand iisanctity iiof iithe iimail iione iiof iithe iicore
iiresponsibilities iiof iithe iiPostal iiService? ii- iiAnswers ii-Instills iicustomer iiconfidence
Successful iisales iitransactions iioccur iiwhen iithe iiSales iiand iiServices iiAssociate ii(SSA):
ii- iiAnswers ii-Makes iian iiinformed iimutual iidecision iiwith iithe iicustomer iion
iiproducts/services
What iiis iithe iimost iipositive iiway iito iiimpact iicustomer iiperception iiof iithe iiPost iiOffice? ii-
iiAnswers ii-Provide iiexcellent iicustomer iiservice
The iiUS iiPostal iiService iiis iithe iionly iidelivery iiservice iithat iireaches: ii- iiAnswers ii-Every
iiaddress iiin iithe iination
An iiorganized iiworkstation iicreates iia iimore ii_______ iiworkplace. ii- iiAnswers ii-Efficient
How iia iiSales iiand iiServices iiAssociate ii(SSA) iiconducts iithemselves iion iithe iijob
iieffects iithe: ii- iiAnswers ii-Postal iibrand
, An iiactive iilistening iitechnique iiused iito iicreate iia iisuccessful iitransaction iiis iicalled: ii-
iiAnswers ii-Clarifying
One iiof iithe iifirst iithings iia iicustomer iinotices iiabout iithe iiSales iiand iiServices iiAssociate
ii(SSA) iiis iitheir: ii- iiAnswers ii-Personal iiappearance
The iiprimary iilaw iienforcement iifor iithe iiUSPS iiis iithe: ii- iiAnswers ii-Postal iiInspection
iiService
The iiminimum iilength iiof iia iiletter iiis iihow iimany iiinches iilong? ii- iiAnswers ii-5 iiinches
The iimaximum iisize iifor iia iiflat-sized iimailpiece iiis: ii- iiAnswers ii-12 iix ii15 iiinches
A iimachinable iiparcel iicannot iiweigh iimore iithan: ii- iiAnswers ii-25 iipounds
A iiparcel iithat iiis iimore iithan ii70 iipounds iiis: ii- iiAnswers ii-Nonmailable
Nonmachinable iisurcharges iiwill iibe iiapplied iito iiFirst iiClass iiletters iiwhen iithe iiitem iiis: ii-
iiAnswers ii-Is iipolybagged iior iipolywrapped
The iiminimum iisize iiof iia iipostcard iiis iithe iisame iisize iias iia: ii- iiAnswers ii-Letter
In iiorder iifor iia iipostcard iito iibe iimailed iiit iimust iibe: ii- iiAnswers ii-Rectangular
The iimaximum iisize iiof iia iiflat iiis ii15 iiinches iilong, ii__ iiinches iihigh, iiand ii.75 iiinches
iithick. ii- iiAnswers ii-12
Proper iidesign iiand iiconstruction iiof iia iimailpiece iiwhich iiconforms iito iiminimum iiand
iimaximum iimailing iistandards iiensures: ii- iiAnswers ii-Mailability
Correctly iiidentifying iinonmachinable iicharacteristics iiof iiFirst-Class iiMail iiletters iiand
iiapplying iicorrect iipricing iiwill iihelp iito iiprotect: ii- iiAnswers ii-Revenue iigeneration.
A iiletter iithat iiis iisquare iiinstead iiof iirectangular iiis iiconsidered: ii- iiAnswers ii-
Nonmachinable
Nonmachinable iiletters iiare iiprocessed: ii- iiAnswers ii-Manually
Other iiRegulated iiMaterials iiDomestic ii(ORM-D iipackages iican iibe iishipped iiby: ii-
iiAnswers ii-USPS iiRetail iiGround
Firearms, iiintoxicating iiliquors, iiand iicigarettes iiare iicategorized iias: ii- iiAnswers ii-
Restrictive iimatter
Failure iito iicomply iiwith iithe iiBank iiSecrecy iiAct ii(BS iicould iiresult iiin iisignificant iifines
ii__________ iiof iimore iithan iiper iiday iiper iiincident. ii- iiAnswers ii-$50,000.00
